Elounda Beach Hotel & Villas, a Member of the Leading Hotels of the World

Our family holiday to Elounda Beach hotel was fabulous, the hotel is beautiful with gorgeous sea and mountain views in every direction it is a perfect setting. The staff were all extremely friendly, professional and helpful, there is a lovely atmosphere. The food was delicious, an amazing range of fresh and healthy breakfast options and lots of sweet and delicious treats. The hotel restaurants for dinner were all superb with great variety and again wonderful service. The amenities at the resort are superb, we played tennis every day and my sons played football and basketball each day. The beach is perfect with comfortable sunloungers and a supply of fresh towels and table service for drinks. Our rooms were spacious and beautifully decorated with extremely comfortable beds. Hotel bathrooms had lovely Korres toiletries, jacuzzi baths and steam showers. It’s a really stylish, chic hotel and the attention to detail from the beautiful logo to attentive staff it made for a wonderful family holiday. We would love to return.

We were really looking forward to staying here, could hardly wait if I'm honest. It had been recommended to us. Arrival was abit hit and miss. We were offered an arrival Prosecco but not given enough time to drink it. The young woman with dark slicked back hair (rather aloof) had no patience and told us we needed to go to our room and to leave the drinks. We couldn't even take the glasses with us. Hotel reception is very dated and did not greet us with 5 star elegance, In fact if we had been told we had arrived at the wrong hotel l would have believed them. We were told we had been given a free upgrade. We were taken to a rather large, shady, creaky old room and felt the pangs of disappointment. We had booked a sea view double room and got an overgrown large tree on the basement. That night was like sleeping in an oven as the air conditioning was only working at minimum power. We asked if there were other rooms and after a lot of deliberating and them trying to argue the A/C wasn't broke, we moved to the 3rd floor. This room was the smallest we have ever stayed in. Old and creaky but the views were to die for. First night, had a shower and there was a huge leak which almost flooded us. Maintenance were called and he said he couldn't fix it. New marble needed to be ordered. A maid came and stuffed the hole with towels and it seemed they wanted us to put up and shut up for the duration of the stay. We wanted to see the manager and of course that wasn't possible. But eventually we were offered what they call a suite. A large double room which back in the 70's im sure would have been grand but it's 2024 so l'll say no more. But again, because of the positioning of this Hotel the views were amazing and we had a large terrace. Everything worked in this room so that was a bonus. We just wanted to start enjoying the holiday after 3 days of room swaps. It became obvious however, after a couple of mornings waking up with severe back ache, that the mattress had completely had it ! The maid put us a mattress topper on which helped a little. As you read this, please remember this is a ‘world leading 5 star hotel’. There are various things 'not right' about this Hotel. After only a few hours in we named it 'Fawlty Towers' Firstly the breakfast - where do I start. It is absolutely chaotic. I'd go as far to say that I have never experienced anything like it. There appears to be enough staff but they are all running around like headless chickens and not really achieving much. Trying to get tea with a cup, with milk and with a teabag all in tact was a task in itself. There is table reserving going on which they don’t like to admit to. We sat down at a table once and got asked to move. The whole time we were at breakfast no one sat there ?! We were told to go to the buffet another time and the table would be ready when we returned with our breakfast. We got back and it had been given to someone else. I asked why she had done that and she sa

It’s around 30 minutes from Heraklion airport to the Elounda Beach hotel, which must rank as one of the best hotels I’ve ever stayed at. Things actually got off to a shaky start on this family visit, we were all booked in (3 couples) at the Elounda bay palace, but due to some oversight, had been transferred to the nearby Elounda beach hotel-actually an upgrade. The beach hotel was certainly a luxury stay, magnificent breakfast buffets, a superb little beach area (with waiter service-a small alarm on your parasol can be pressed which alerts a man who can bring you drinks & snacks) & 4 fantastic A la Carte restaurants (& a buffet restaurant in the Elounda bay palace) within easy walking distance, as well as a rather spectacular cocktail bar-the Veghera-close by. There is also Entertainment in the fine dining area most evenings. We spent most of this week on the beach, where loungers are reserved with your room number, relaxing & snorkelling the nearby beach with an array of different species of fish. Magnificent ! On 2 days the temperature managed to get into the 40’s, very hot, & one of these days was spent in Elounda the nearby town, with a vast array of small shops & restaurants (well worth visiting) & a boat service (which can be quite crowded) to the nearby former leper colony of Spinalonga, which is dripping in history and is also worth a visit. I’d also add that the prices at the various bars and restaurants in Elounda are very reasonable. A final shout-out to the highly professional helpful & cheerful staff which have obviously made this place such a success. Highly highly recommended. Quality.