Guest User
August 16, 2024
Trusting the Reviews and staying at 4 Star rated Hotels when holidaying overseas, we were looking forward to Agios Nicholas in Crete booked August 2024, staying at Santa Marina Unique Hotel. A positive was the location. Upon entering Reception the area was uncomfortably hot as were all other areas of Hotel, similar to outside temperature. Staff and guests were madly fanning themselves. The air conditioning in rooms was very noisy and preset, non adjustable temp close to 30 degrees. The toilet struggled to flush. The bathtub/shower was very tight as it was a child’s size. Breakfast was an experience. Bain-marie lights being turned off and trays being returned to kitchen, before the 9.30am end time. Requesting yoghurt and being queried why we wanted more. Hard boiled eggs, boiled the night before and cold from fridge were on offer. I requested use of an iron and was told to come and pick it up as it was not the hotels’ job to bring it to the room. This is the first time we were disappointed with our hotel stay. This is not a 4 star Hotel and needs to be re-rated.