Domes of Elounda, Autograph Collection

We had the most wonderful week here. The staff are brilliant, so polite, so helpful & always willing to help with whatever you need big or small. The property itself is beautiful & has spectacular views of the bay & Spinalonga island. It’s very tastefully decorated both inside & within the gardens. We loved how beautifully planted everywhere was & the attention paid to details like scent memories! We stayed with our 2 children (one under 10 & one preteen) & they were both very happy here & didn’t want to leave & remain desperate to come back! We rented a car for two days & explored some of the other special places Crete had to offer also. The staff at Domes were more than happy to recommend eateries & destinations. We wouldn’t hesitate to recommend this hotel, it was truly fantastic.

We stayed as a family of 5 in a 2 bed villa with pool with my mum in one of the newer doubles with spa bath. From the moment we arrived we were scooped up with amazing hospitality, the friendliness of staff and attentive service was faultless throughout the week. Special mention to Jenny, Chara and Panagiotis who went out of their way to make our stay extra special. We stayed in villa 705 which was opposite the pool and haute lounge making it ideal for teenagers to stroll late to breakfast without needing to call a club cart and offered us a very sheltered sun trap with gorgeous views. My mum's room 926 was quite exposed given that we were unlucky to visit on a very windy week in October. Location was great with the beach ideal for both children and granny to snorkel safely. Not much to see but a boat trip to spinalonga meant we had other opportunities. Restaurants were incredible with great choice and even the buffet Tholos had a different theme each night so always huge variety and the best standard of buffet dining we've had to date. The only issue we had was the confusion of knowing what was included in the dine around package and breakfast was often cold. Blend offered a nicer location for breakfast than Tholos but they struggled to keep up with demand so there was often a wait for things to be restocked. Accommodation was spotless and a wonderful team of housekeepers maintained it throughout the week, turn down service kept us stocked with plenty of water and the cart drivers were so punctual and helpful getting us about the hilly resort. I can't hesitate to recommend this hotel enough for the wonderful setting and facilities but the staff are what made our stay so special.

Amazing experience, really 5 star resorts with kids club , pool , restaurant and what not… you will get what you are looking for. We have booked half board with villa. You won’t need to spend any more than that. Food is nice . Beach is really nice with so many different kinds water sports.

Beautiful place, some of the warmest and friendliest people I have come across working in the hotel. They seemed genuinely happy to be at work and happy to help, nothing was too much or any trouble for them! Special mention for Sara, Chara and Petros All round great family holiday was had, I would highly recommend!!

We stayed in a 2 bedroom luxury residence with a private heated pool. The accommodation is of very high quality and the views are amazing. My only criticism is that the pool is very cold and does not appear to be heated that much. We have a young child who found it far too cold to stay in for more than a couple of minutes. The hotel maintenance team were informed and made attempts to improve it, but to no avail. The food was very good and the staff made us feel very valued and went out of their way to ensure our stay was the best it could be. We would certainly come back, but in August when the pools are warmer.

I’m sure this place will be great in main season but we got here just opening and many things just aren’t up to 5* standard which is a shame because surely all training should be done beforehand. Instead it feels like they’re just finding their feet and we’re here to get on with it while they do. Most staff are apologetic and saying it’s because they are new. We have a private pool - freezing! After many conversations with management it’s now a little more bearable but with young kids it’s not ideal. As review below it’s blamed on the weather but does need to be turned up in this case. Food is good quality but service is super inconsistent. We order things that never arrive or just a very long wait. They forget our little ones main and it was 9:15pm when it finally arrived. 40 mins for a coffee at breakfast after several times chasing is poor. I’m sure it will be better for summer but for now it’s been a disappointment for us who have booked at this time of year and expecting it to be 5*.