Cayo Exclusive Resort & Spa

We were regular guests at the Blue Palace, just 10 minutes around the cove. We were anxious about the change. We need not have been. Amazing new hotel built on exquisite design principles, knowing the area over many years, the things you would change / do have been built into the hotel. The views are some of the best you will see. The pools are lovely and what’s the best thing about them…NO 7am sun bed bagging, room for all, at any time of the day. Food and drink excellent and the walk into pretty and under commercial Plaka is 5minutes. BUT…the best thing…the staff. They don’t serve you, they engage with you and enjoy your time with you, which is a big differentiator. We’re going back

Let’s start with the positives as I am a glass half full type of person. The rooms are absolutely stunning, clean with great facilities and the view is to die for. We had the superior room with private pool and it’s one of the nicest I have stayed in. The hotel in general is very clean and well kept. The maid service for the bedroom is great, water and amenities always provided and never had to chase for turndown/fresh towels etc. The staff are also lovely. You can tell that some of them are new to the role but they will go above and beyond to make sure your stay is enjoyable, so cannot complain at all in that respect. Now to the negatives. The food. The breakfast is ‘okay’, not a lot of choice but everything they have out is fresh and tasty. The evening buffet at Ambrosia is incredibly disappointing. There is not very much choice at all and every dish we had was cold. Really disappointed as myself and my partner are both ‘foodies’ and we were massively underwhelmed. We were told by the spa manager that there was a lovely relaxing area at the ‘second pool’ with hammocks. So we naturally went down to explore the area and took a seat to enjoy the view on our first day. However, within 5 minutes we were greeted by a member of staff telling us that the pool/seating area and restaurant were not open and we needed to move. Half the hotel is not yet open and they do not inform you of this prior to booking, so just something to be aware of. On a couple of occasions we had to ask the bar staff to bring towels out to the sunbeds around the main pool, so this is another area that could be improved. Myself and my partner both opted to use the spa, which is beautifully decorated. However, the Hammam steam room smelt very strongly of damp, which was not pleasant. We also found that the waiting area/noise from the main area of the hotel travelled through to the relaxation space at times. We both had the Cretan massage which was lovely. Final thing I would say, is if you are looking for somewhere to relax but with options of things to do, this hotel is not the one for you. It is relatively isolated and is lacking a beach, tennis court etc to give you little activities to occupy your time. Overall it was a nice stay, however, we would not return.

Stayed at the CAYO last week you will not be disappointed, the views are amazing the hotel is built into hill side rooms are comfortable and offer all amenities you would expect for a 5 star. I stayed in a superior pool view room As I wanted the pool which is the with of the balcony which has a wonderful view . I enjoyed so much ihave booked again. For next year. My only disappointment is the beach is stones and pebbles and can be very tricky to get into sea . The reception area of hotel is very small and can be chaotic when busy with people checking in but staff always acknowledge you when ever you pass by . All the staff are friendly can’t wait to return

Truly outstanding hotel. Wonderful staff, immaculately clean rooms, great a/c, stunning cocktails and a relaxed vibe. The attention to detail was evident everywhere from the shuttle down to Plaka, housekeeping and the speed and efficiency of the room service. Nothing was too much trouble and every single member of staff was friendly, polite and efficient. Highly recommended!

It has been a while since my wife and I opted for a chill out relaxing holiday, and we couldn't have picked a better place. It was almost Zen like. The pools are stunning with amazing views out to sea and toward the island of Spinalonga, and there was never anyone getting up at 5 am to grab a sunlounger. It was full but you would never know it and you could sit anywhere. It looked empty. Virtually all the rooms have their own private pool. The staff are incredibly helpful and attentive. My wife had a nasty mosquito bite, and one of the pool bar staff Khallia went out of her way to get some cream and administered it. She made a point of asking if my wife was OK every day. The breakfast has a huge array of different foods to cover every taste. The only bugbear was that the only toast machine seemed to habitually break down. Our room was huge. As it is a tiled floor. I suggest that they should be mopped every day. Other than that, the rooms were spotlessly cleaned every day. All the female bar staff around the 2 top pools and in the breakfast area were very attentive and helpful. The small town of Plaka is a 10 minute walk away, and I would highly recommend the Carob Tree restaurant.

Amazing hotel, stunning views. we had a room with its own pool which was amazing. The sun rise over the pool was beautiful and the view of spinalonga was spectacular. The hotel has a good fitness centre and the shuttle bus to Plaka beach was helpful.