Porto Demo Boutique Hotel - All Inclusive Adults Only

Guests appreciate the comfortable beds, peaceful environment, and stunning views. They also praise the friendly and professional staff. The hotel's convenient location near the beach and shops is highly valued.

A very disappointing stay! Please DO NOT ignore the poor reviews. We booked the Port Demo Hotel due to its reviews being nearly all 4-5 star but we very quickly figured out why (which I will add further in this review) The hotel itself is a very modern and stylish hotel however due to very apparent neglect and lack of cleaning and care - it’s in a completely poor state. We was given a ground floor room with private pool access (many people would be thrilled) however due to the level of bugs, debris and build up of sludge - it wasn’t fit to use. This was unfortunately the same with the main pool which you had to climb 96… yes 96 steps to access (this is fine for younger people but anyone with any disabilities please note there is absolutely NO ramp, lifts etc!) The main pool also had not been cleaned for what looked like a very long time with the heavy brown markings around the pool and the lime green colouring. Our room was unfortunately not cleaned at any time during our stay. Our bedding was changed once the entire 7 nights and even our pleas with the cleaners on site to clean our rooms and pools - nothing came of this. Lamp shades in our room had mould and a brown build up on them and we was never provided with any fresh towels (we had to ask for these) The public toilets had no locks on the doors to have any privacy and tissue pushed into the lock holes. No handwash to clean your hands after the bathroom and clearly very damaged and broken fittings were visible. Onto the reviews - whilst we was having lunch we noticed a lady (blonde haired staff member with a body warmer) speaking to many couples. One couple approached us and warned us of this lady and the reasons she was speaking with guest. This was to encourage them to write 5 star reviews on here (even offering for guest to hotspot as the hotel wifi is extremely poor) and the couple advised us that when they had been asked and when they declined - the staff member shamed them. We made sure to keep our distance with this lady as we wanted to provide our own honest review for future guests. This was my partners first holiday abroad and I’m saddened to have chosen this hotel. I wish we had booked elsewhere.

This Hotel was definitely mis-sold for a package holiday. The staff were lovely, friendly and very friendly BUT The hotel was not accessible friendly, no mention of this on the website. So many steps (98 in total from ground floor up to pool side area) Restaurant was halfway up the steps. This was really challenging for my husband who has mobility issues, as in some parts (steps from 2 flight of stairs from our room, the rails were half way down on the right side, which was a problem, none on the left hand side. The hotel itself was pleasant enough , the restaurant was spacious and the buffet was well presented, But the food was cold at every meal, every day we were there. Housekeeping was poor, we stayed for 7 nights and not once were our bed or towels changed. The beds were just re-made and room not even cleaned. The housekeeping was noticed throughout, dirty areas and steps to pool side bar sticky and dirty. The views from the poolside were spectacular. The poolside bar did lovely cocktails but was also the main snack bar, where only sandwiches and wraps were served. Not your normal snack service for an all inclusive. Definitely not a 4 star hotel We will not be returning.