Iolida Beach by Smile Hotels

Good points first Great swimming pool on the star side with plenty of sunbeds . fantastic pool swim up bar Good Drinks - but limited in an all inclusive package Friendly in the reception area Food was good bar staff beach side bar Pleasant and nice Not so good Food for Gluten free or Dairy free very limited no ice creams in diary free during the day for kids Entertainment was very limited Rooms Star side very out dated balcony very small hard to get out with sofa in the way . sea view was very minimal with a lot of building site to be seen hassle going across different hotel for breakfast with star side bar shutting early Rude bar staff star side Also need to pay for drinks from 11pm Not sure why the beach side is more updated , than the star think it would be better if was updated star side

We have just returned from our family holiday here and our stay was perfect from start to finish. The hotel was clean and staff were so friendly; they couldn't do enough for you especially Dimitri who worked tirelessly at the bar to make everyone's holiday special. The variety of food was outstanding and was delicious; they catered for all ages. The hotel is in 2 parts each with its own pool seperated by a road however there is a bridge to get to each side. The beach starts where the hotel ends, bonus! Plenty of drink and ice cream variety could not fault this hotel, we will be returning!

The hotel was lovely and clean, the food was amazing with plenty of variety, we was at the Iolida star just over the bridge, the bar man dimitri was absolutely fantastic, kind and always happy to help, a real asset to the hotel , the pool area and sun lounges were also very clean

We really enjoyed our stay at this hotel food was very good with plenty of choice the desserts were to die for we were on all inclusive the drinks were ok with some very nice cocktails but you would probably burp yourself to death before you get tipsy on the beer very good and helpful staff very nice pools we mostly used the one over the road there were less kids if you have a room on that side of the street be prepared for a lot of steps to some rooms and if you have a late arrival there is water an some food in the room if you do want a drink go over the road to one of the close bars after 11 they wanted to charge me 11€ for 2 small bottles of beer we recommend the bus into chania only 8€ return the 2

Visited here for 7 days in May. ROOMS-family room everythong we needed and plenty of room for us very lovely clean rooms every day from the amazing maid we had. Unfortunately I do think it's where you are located at this hotel I requested my mum to be near us but she was at another part of the hotel going outside alone at night and that side wasn't as pleasant. Also backing on our hotel door was balconys from the other rooms of the hotel which are indoors, unfortunately we have a smoke opposite us so when he smoked it was all inside as he didn't have am outside balcony which wasn't great but the maids kept the smell at bay! Late check out we couldn't have our room so they offered us another room which we had to move to and was €50. RESTAURANTS- I thought the food was nice and a variety BUT not much options for the children, they do have a small child's option on the evening but even then they added mustard to the burgers which fussy children wouldn't eat. The tables were either reserved or tables of 4. We were a party of 6 so struggled at first to find tables and with 3 children it was sometimes stressful. There didn't seem to be enough staff and some simply didn't want to do their job (cutely and clearing away etc) although this improved on the second week as I noticed new staff. Snack bar was poor and if you are at the bridge side you have to cross a busy road or steep steps to get to the snack bar so this isn't ideal with children who just want a quick snack by the pool. €4 for a slush which isn't included in AI, children were dissapointed. POOLS- So there are basically two hotels joined, one side has a pool then over the road/bridge there is another set of pools. We found the bridge side to be much nicer and less busy always getting a sun bed, the beach side pools were always very busy and beds with towels on etc so we didn't spend much time here. Lifeguard sits on her phone and walks around, non existing at the bridge side saw her twice in the whole 7 days and she collected glasses because the staff don't collect them leaving them around the pool all night until the next day and sometimes they were still there! Children were told not to splash in the pool which isn't very child friendly when that was the only shallow side of the big pool for them to enjoy. ENTERTAINMENT- non existing!!! They have entertainment 3 days a week Nothing for children at all and if I'd of known this I probably wouldn't of booked BUT we did other things, next door has a bar with a lovely play area for children, over the road there is arcades and mini golf also. The only entertainment which my children enjoyed were the music / dj on a Friday evening, and us adults enjoyed the lady who played the saxophone very well. The park could do with an extension or upgrade but it was something for them to do next to the pool. The location is brilliant, the beach is right there next to the pool/ restaurant, plenty of shops locally also. This hotel is lovely for adults and

Nice and cozzy hotel with a perfect location by the beach😎 Food and service was good, room cleaning also good. What we liked was that there was not that much noice from nightclubs etc. But if you like to party it’s very easy to visit Chania by bus or taxi. What the hotel could improve is special diets food. There wasn’t that much to choose from if you need for ex. gluten free food.

I stayed here at the beginning of October, our flight arrived late so arrive to the hotel later than expected. On arrival the Concierge at the front desk warmly greeted us. He was very friendly and helpful, providing loads of accurate and useful information about the local attractions. The resort is divided into two, both sides of the main road, connected by a foot bridge. There is a regular bus service that runs to Chaina and Kolymbari - where you can visit the beautiful Odigitria Gonia Monastery and Bambi zoo. I would strongly recommend (recommended to me by the Concierge) a visit to Elafonissi Beach with its beautiful pink sand and tranquil crystal clear sea. You can book a coach excursion at the front desk. The hotel room itself was well furnished, the beds comfortable and with an amazing view of the beach. The all inclusive buffet for breakfast, lunch and dinner was delicious and fresh. Dinner was had a different theme each night providing loads of variety during out stay. The restaurants nearby are reasonably priced if you decide to eat out on occasions. The whole holiday in this stunning island was amazing, but the tone was really set by the friendly and professional service from all the staff at the hotel. Thank you Iolida Beach hotel for my stay.

We had the best vacation ever! We stayed in iolida star and had a room with balcony and pool view. All inclusive was nice at this hotel, no standing in line, super service and a couple of tables outside by the pool also. Shops and souvenirers just outside the hotel. Restaurants just outside the hotel (with turist-food but breakfast at the Beach-side is very nice). Bus to Chania almost infront of the hotel. Very nice trip to the mountains in a turist-train can be booked just a little up the street. We already booked this hotel again next summer ❤️