NorthStar317238
September 12, 2024
My friend and I stayed at the View Agadir during the last week of August and it was a beautiful little paradise. The Views at The View are genuinely aesthetically pleasing and relaxing. Some of the staff go above and beyond to be of assistance in any way they can, sadly I didn’t get all of their names. There are a few though: Marwan the breakfast manager- his service was exceptional! Mohamed Faraoun- he worked at the snack bar by the pool, super attentive, full of advice and very helpful! A shoutout to the young man who got the taxis for us, the tallest of them all! We really appreciated all of his help and advice on travel and costs! So much more helpful than the concierge… Ismail Errami- the most helpful member of staff by the pool - always helps with whatever you need. Whether it be towels, an umbrella, a chat or a game of ping pong! They should promote him to the front desk as he was a lot more helpful than some of the people there. The breakfast buffet had a lot of variety and we were spoilt for choice. Also, the beach was easily accesible from the pool which was fantastic. There are however a few things which make this hotel fall short of the 5* it claims to be. First of all, we were not given the room with a view as we were led to believe (apparently this is because we booked the hotel as a package with Easyjet) If you called for anything like towels to the room it took an entire hour and multiple phone calls to actually get to you… On the first date we were kept waiting for hours to resolve an issue as it just got passed from staff to staff who kept seeming to forget about us! One of the door handles for the bathroom was broken. There was a woodlouse and silverfish in the bathroom- both signs of damp. Either they are keeping their towels in a damp place or there is a damp issue in the bathroom. Hopefully these are all thing they can improve on as I am aware it is a relatively new hotel!