Guest User
July 28, 2025
I recently took my two kids (9&7) to the hotel on an all-inclusive deal in July 25. It was booked through an agent at a very reasonable price. The Hotel had just been refurbished and was in excellent condition. The common areas were all massive, elegant, and opulent but not overly so. Our room was a good-sized family room in which they put in an extra bed. It was a but of a squeeze because of that, but we never felt it was too small. The balcony helped, although it looked over the city, not the beach. The room was cleaned daily, and the cleaners were lovely, we came back to the room one day and found a necklace made into a heart. Very cute. The food was excellent, and my kids loved the 24-hour bakery, lovely, well-made pastries and desserts available all the time. Ever meal had chefs on hand to cook meals freshly made in front of you. That did cause queues sometimes, but the food was excellent, we loved the grilled meat every lunch. My kids struggled with the Moroccean cuisine but loved the Mediterranean restaurant. The staff were amazing. So welcoming and friendly. In Particular Ahmed at reception who gave me his number so we could WhatsApp, Ismel the towel guy who always had a smile and a laugh and the waiter in the Culina restaurant, unfortunately ive forgotten his name. But he made me smile every morning, never let me get my own drinks, and remember ed what me and the kids liked to drink, found me tables, and just was so nice. The pool lifeguards were super nice and checked up on an incident with my son the day after it happened. The entertainment staff were so friendly and lovely. They tried hard to make everyone have a good time. It was disappointing the kids club was not running, but my kids had a blast. On the downside, there are some staff on reception that needed better training or struggled with the language barrier, and the bottom of the pool rubbed our feet raw one day. However, the hotel had an on-site nurse who looked after me so well. We managed to get sub aqua shoes in a shop which protected us from then on. The hotel was so clean, I saw the pool chairs getting washed down every night, and there was green topped cleaning staff around all the time. They were all so lovely. I would highly recommend the hotel to anyone. Our first time in Morocco and it won't be our last.