226alexv
April 22, 2023
In my experience as an international traveller, I have never had a worse experience at a hotel at this price point. My husband and I wanted to try this hotel because it proposed thermal baths and various treatments. We booked a “villa” with a small thermal pool, costing us 4000 TL (approx. £180) per night. However, we ended up with an apartment with a dirty floor, two complementary bottles of water, a broken shower, and a thermal pool with dubious water at a tepid temperature. This was shocking, since for about 500 TL one can get a similar appartement with an integrated hammam. We decided to check out immediately and ask for our money back. We explained the situation very clearly, but the hotel management were utterly intransigent. They offered us a downgraded room (worth about 1000 TL per night) and a single “complementary” massage (only 30 minutes, I had to negotiate to get a full hour) or a family spa voucher. This was totally unacceptable, as none of this equaled the amount we had already paid. After much hesitation and negotiation, we ended up staying at the hotel, since we weren’t getting our money back. The room we got was a major downgrade and everything in it was dated and lacklustre. The massage itself was amateurish and not worth the money we had already paid. All in all, our stay at the Safran Hotel was pretty terrible. I was really shocked at the poor hospitality, intransigeance, and general unwillingness to recognize the hotel’s shortcomings by management. In Turkey, 4000 TL is a significant amount of money and I really feel sad for the Turkish people who save up to stay at this hotel because it really is unreasonably priced for what it offers. I emphatically urge everyone to avoid this hotel. The thermal houses down the street, public baths, and the Park hotel across the street are all much more reasonably priced and offer more in terms of services and amenities.