Realm Apartments by CLLIX Reviews
Realm Apartments by CLLIX
15 Austin St, Adelaide, AustraliaView Hotel Details
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1 night
Realm Apartments by CLLIX Guest Reviews
4.3/5
Very Good
51 review
Verified reviewsLocation4.5
Amenities4.2
Service4.3
Cleanliness4.4
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All Reviews(51)
Positive reviews(47)
Reviews with photos/video(10)
Awesome stay(8)
Friendly owner(5)
Negative reviews(4)
Guest User
2 Bedroom 1 Bathroom Apartment
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on May 4, 2024
I enjoyed my stay at the hotel, valued for money, very central near to all Universities
Response from Property: Dear Valued Guest,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be conveniently located near the universities.Providing value for money and a central location are priorities for us, and we are glad to know that we met your expectations in these aspects.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Kind Regards, Tawfiq Mostafa Building Manager
Yu
1 Bedroom Apartment
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 24, 2024
This hotel is opposite to the Adelaide Business school and convenient to the malls and stores.
NLK90
1 Bedroom Apartment
Stayed in Jun 2024
Couples
13 review
Posted on Jul 1, 2024
Convenient location, suitable for longer stays. Apartment contained kitchen and laundry.
Anonymous User
1 Bedroom Apartment
Stayed in Sep 2023
Couples
1 review
Amazing
Posted on Sep 23, 2023
Great location in modern and clean apartments.
Very efficient check in and check out process.
Will definitely stay again next time.
Response from Property: Hi Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location, modern and clean apartments, and the efficient check-in and check-out process. Thank you for choosing to stay with us!Kind Regards, Tawfiq Mustafa Building Manager
Zahra
2 Bedroom 2 Bathroom Apartment
Stayed in Dec 2023
Family
1 review
Posted on Jan 1, 2024
Although the overall cleanliness of the apartment was satisfactory, it appeared that the bedsheets in our bedroom had not been changed and were noticeably dirty.
Response from Property: Dear Zahra,I trust this email finds you well. We sincerely appreciate your recent stay at Realm Apartments by CLLIX, and I hope you enjoyed your overall experience with us.However, it has come to our attention that there was an issue with the cleanliness of the bedsheets in your bedroom. I want to extend our sincerest apologies for any inconvenience this may have caused. Please be assured that we take such matters seriously, and we are conducting a thorough investigation to understand the circumstances that led to this oversight.Maintaining a high standard of cleanliness is a top priority for us, and we are genuinely sorry for falling short of your expectations in this instance. Our housekeeping team is being reevaluated, and additional training will be provided to prevent a recurrence of such incidents.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Kind Regards,Tawfiq MostafaBuilding Manager
Guest User
1 Bedroom Apartment
Stayed in Jul 2023
Other
1 review
Posted on Jul 31, 2023
Hi Steven,
On the night of July 12 July, I put an order for a single bedroom apartment in your hotel for my coming travel in Australia in Aug. 13, but unfortunately forget to change the default date of July 13 to Aug. 13 by mistake.
The next day when I received a phone call from your hotel, I explained to him the detail and asked for cancellation of the order or adjustion of the date of the reservation to Aug. 13.
But at last, your part refused to cancel or change the order even the agent Ctrip negotiated with you several times.
I paid the whole money without even shown up in the hotel.
I was really disappointed about the experience and hope for a more reasonable explanation of it.
Thanks
Response from Property: Hi, TTo ensure alignment, upon receiving responses from the aforementioned departments, could you please kindly provide us with details regarding the actions taken to address the concern? This information is crucial for us to incorporate and document it within our tracker report for subsequent reviews.Should you need further assistance, please do not hesitate to reach out.Kind Regards,Tawfiq MustafaBuilding Manager
Clayton
1 Bedroom Apartment
Stayed in Feb 2024
Couples
5 review
Great
Posted on Feb 26, 2024
The pool was closed during our stay
Response from Property: Dear Clayton,We apologize for any inconvenience caused by the closure of the pool during your stay. Unfortunately, there are times when maintenance or unforeseen circumstances require us to temporarily close certain amenities for the safety and well-being of our guests. We understand the disappointment this may have caused and appreciate your understanding. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a future stay where you can fully enjoy all of our Kind Regards,Tawfiq MostafaBuilding Manager
Ray
1 Bedroom Apartment
Stayed in Feb 2024
Solo travelers
2 review
Outstanding
Posted on Feb 18, 2024
Great location. Terrific apartment.
Response from Property: Dear Ray,We're thrilled to hear that you enjoyed our great location and found the apartment terrific! Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards, Tawfiq Mostafa Building Manager
Jedth
1 Bedroom Apartment
Stayed in Jul 2023
Solo travelers
12 review
Outstanding
Posted on Jul 26, 2023
Will become my main area to stay when in Adelaide thanks.
Response from Property: Hi Jedth, Thank you for a superb rating and your kind commendation, which is truly appreciated. We are pleased to know that you had an overall pleasant experience during your stay with usKind Regards,Tawfiq MustafaBuilding Manager
Kryston101
1 Bedroom Apartment
Stayed in May 2023
Solo travelers
3 review
Outstanding
Posted on May 29, 2023
Great place to stay! Very neat and tidy. Will definitely revisit
Response from Property: Hi Kryston, Your kind words make our collective hearts so happy. We love hearing that you enjoyed your stay so much, and hope you'll be back again soon.Kind Regards,Tawfiq MostafaBuilding Manager
Chulhan Yeom
1 Bedroom Apartment
Stayed in Dec 2023
Couples
2 review
Posted on Dec 29, 2023
Bed was very uncomfortable.
Response from Property: Dear Chulhan Yeon,Thank you for sharing your feedback with us. We sincerely apologize for any discomfort you experienced with the bed during your stay. Guest comfort is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please rest assured that we take your comments seriously, and we will look into the matter to identify areas for improvement. Your insights are valuable to us as we strive to enhance the overall guest experience.If your travels bring you back to our area, we would appreciate the opportunity to host you again and provide you with a more comfortable stay.Kind Regards,Tawfiq MostafaBuilding Manager
Jefri
3 Bedroom 2 Bathroom Apartment
Stayed in Sep 2023
Business travelers
7 review
Posted on Sep 21, 2023
A little bit No Prepare
Response from Property: Hi Jefri,Thank you for providing a rating. If there's anything specific you'd like to address or if you have any questions, feel free to let me know. We're here to assist you with any concerns or needs you may have, and we appreciate your stay with us.Kind Regards, Tawfiq Mustafa Building Manager
Cindyzhangx
1 Bedroom Apartment
Stayed in Mar 2024
Solo travelers
3 review
Outstanding
Posted on Mar 16, 2024
I would stay here every time I go to Adelaide, the location is great,
Facilities: complete and convenient for activities
🈶Problems are solved promptly and you can travel happily with patience
I will stay here again in the future
Original TextTranslated by Google
Response from Property: Dear Cindyzhangx,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us. It's wonderful to know that you found our location convenient and our facilities satisfactory for your needs. We always strive to address any issues promptly to ensure our guests have a pleasant stay. We look forward to welcoming you back on your future trips to Adelaide. If there's anything else we can assist you with, please feel free to let us know.Kind Regards, Tawfiq Mostafa Building Manager
emily0928
2 Bedroom 2 Bathroom Apartment
Stayed in Feb 2024
Family
10 review
Outstanding
Posted on Apr 29, 2024
The hotel service is very good. The room is fully equipped, and the kitchen and washing machine are fully equipped. Two friends came together, bought some dishes from the nearby supermarket, fried steaks, made hot pot, and added some wine. It was perfect. The holiday atmosphere is full. I like the surrounding environment. It takes 5 minutes to walk to the supermarket and 5 minutes to the Ferris wheel in Geelong. I will stay in this hotel next time.
Original TextTranslated by Google
Response from Property: Dear emily0928,Thank you for your glowing review of our hotel. We are delighted to hear that you found our service to be excellent and that you enjoyed the fully equipped room, including the kitchen and washing machine. It's wonderful to hear that you and your friends had a perfect holiday atmosphere, cooking meals together and enjoying the surrounding environment.We appreciate your feedback about the convenience of nearby amenities and attractions. We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled to hear that you plan to stay with us again in the future.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area.Kind Regards, Tawfiq Mostafa Building Manager
Jiani
2 Bedroom 2 Bathroom Apartment
Stayed in Feb 2024
Family
12 review
Posted on Feb 16, 2024
It is a family-style apartment hotel that is fully equipped with kitchenware, oven, microwave, dishwasher, refrigerator, washing machine, dryer, clothes drying rack, etc. I personally choose the room type with 2 bedrooms and 2 bathrooms. The living room and room are brightly lit and the environment is clean; the hotel is in an excellent location. , there are department stores and supermarkets within a 5-minute walk, which is convenient for shopping. It coincides with the ***** New Year's Eve, so I can buy ingredients with my family and enjoy the fire in the hotel👍.
Although there are Chinese people at the counter, they can communicate in Chinese; however, one of the white people at the counter is not very friendly. If you look closely, he seems to be unfriendly to Chinese tourists, but he smiles to other non-Chinese tourists and seems to be friendly to Chinese people. Have Stereotype! 😡
Original TextTranslated by Google
6/7
Response from Property: Dear Jiani,Thank you for providing detailed feedback about your stay with us. We're pleased to hear that you enjoyed the fully equipped family-style apartment and the convenient location of our hotel. It's wonderful that you were able to celebrate ***** New Year's Eve with your family and enjoy the amenities our hotel has to offer.We sincerely apologize for any negative interactions you had with one of our staff members. We take allegations of discriminatory behavior very seriously and will address this matter immediately with our team. Treating all guests with respect and friendliness regardless of nationality is a fundamental principle of our hotel, and we regret any discomfort this incident may have caused.We truly appreciate your feedback, as it helps us identify areas for improvement and ensure that all guests feel welcome and valued during their stay with us. If there's anything else we can do to make your experience more enjoyable or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Kind Regards, Tawfiq Mostafa Building Manager