Best Western Plus Addison/Dallas Hotel

Nice location and friendly staff. Breakfast is standard. Thx

The Hotel is easily shf surrounded buy alot of Food and Entertainment options within walking distance, however upon check-in Ihad to esit do to a group of Asian or Chinese people who kept approaching the front desk attendants for various things. There were already two other waiting on line, and we had to stand there a little over 10mins or before we we even addressed. Even when I was being checked in the little ladies from the group continued to interrupt. I understand that a group of people equals more money than a solo person however they should've politely asked to wait their turn. After that the room ws cool, though th bathroom is a very strange place for coffee maker and ice bucket.br and furniture was decent except the desk chair in room 201 which was extreme small, like child or teenager small pl it kept leaning back all the way and couldnt be adjusted. I called front desk to mention the extra chair and asked to temporarily switching ouy with one from the business center in the lobby which Vero or Vera agreed to. The computers at the business center dont work by the way or at least thats what I was told by the desk attendants. All and all it was a decent stay. There does need to be better attention to housekeeping as there was a stain on the bathroom under the sink that I didnt see until my 2nd day. They really so need bigger desk chairs in the room. I have attached photos for comparison. The desk the business center in the lobby had biggers chairs but a smaller desk area in the room. Good breakfast of hot and cold items, which stayed stocked. We I stay again, maybe, but I'll give it a 7.5 out of a 10. The name or manager for this location is 44669 Property

The hotel room was clean & the hotel felt safe. The breakfast was okay - could benefit from more variety but was pretty good for a hotel of it's price range. Overall, I was quite happy with my stay & could not have been more thrilled with the price.

TLDR: I didn’t even make it to checking in, and for that I’m incredibly grateful, as I felt unsafe by the end of my interaction with the owner. I instead stayed at the MUCH nicer, MUCH cleaner, and MUCH more accommodating La Quinta by Whyndam next door. Just go there to begin with to save yourself the trouble and the cancellation fee. Best Western should be concerned about this behavior being associated with their name, because going forward I’ll book any brand except theirs. If I wanted that terrible of service and run down, dirty facilities, I would have stayed at a Motel 6 and still probably gotten a better deal and felt safer. The owner/manager became incredibly argumentative and combative, and judging from other reviews/the owner’s response to those reviews I can see this clearly wasn’t a one-off event or someone just having a bad day. I was there before check in and asked how soon she thought a room would be available for check in, as I had arrived to the city early in the morning after several hours of travel. First was told a $50 early check in fee or a hard 4pm, so I asked if it was possible to check my bag at the desk. She responded with a decreased early check in fee of $40, but when I was hesitant about that asked what bags I had. To which I pointed to my small, carry on suit case and backpack, then was told there was told there’s (I could see the room). After this interaction had ended and I made a phone call while I tried to figure out what to do for the next 4.5 hours, the owner/manager rudely interrupted accusing me of cussing her out. When I confusingly looked at her, because I was having a phone conversation not involving her she first stated I didn’t ask about checking the bags at the desk, then when I started to reply with “I’m sorry ma’am, but” and I couldn’t get that much out without her interrupting me to say I wasn’t listening to her. Still in a bit of disbelief because I was still confused, I tried to respectfully repeat that there must have been some miscommunication, except I literally couldn’t say more than a word without her talking over me and being incredibly argumentative and repeatedly saying she’d just cancel my reservation without actually having any kind of conversation with me. When I was able to get out that I was confused because she had just told me conflicting things, her response was “well it’s not a resort” in a very aggressive tone. Never did I ask for anything unreasonable, never was I rude, never did I raise my voice even when I wanted to because she was speaking over me. The person I was on the phone with was ALSO as baffled as I was and couldn’t make sense of the situation. The owner made me feel beyond uncomfortable and unsafe in staying at the establishment, so I had a family member call to cancel my reservation for me and lie about the reason and waited to post this, because I didn’t want to give this woman my name or leave her with my credit card information to be charged at will. And to