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Sapphire Addis
4.1/539 Reviews

Sapphire Addis

Addis Ababa|1.27km from Salem's Ethiopia
I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

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Top rated hotels in Addis Ababa

Searching for hotels near Salem's Ethiopia? Compare room rates and reviews to find your ideal stay.
Best Western Plus Pearl Addis
3.9/563 Reviews
This is about 5 minutes' drive from Bole airport. The hotel is a good sized, well equipped hotel with a nice breakfast for your day. We did need a few things from the staff like the location of a late night pharmacy and they called around and got us the information and directions we needed to help us out. That was huge! The location is amid downtown's restaurants, shops, malls, and more. Even a Burger King a block away. English speaking was perfect! The room was very well appointed with waters, amenities and a really good bathroom.
Bole Ambassador Hotel
3.6/512 Reviews
Breakfast is terrible, giving up to one point. You can only eat eggs and porridge every day. Others can't look directly. Watermelon has not been eaten too sweet. Close to the airport, there is a free bus transfer, there are friendsship small shopping malls around, you can also find some Chinese restaurants, but it is very expensive. Hotel service is general, the samples of the exhibitors were not picked up by the customs due to the drag of the hotel staff. . The room light was bad and I was too lazy to change it.
Golden Tulip Addis Ababa
4.1/548 Reviews
The staff and waiters are more polite. They will say hello first when they meet. The buffet is more suitable for Chinese people. The room facilities are also better. It is a very cost-effective hotel abroad. The Chinese plug is still recommended.
Best Western Plus Addis Ababa
4.3/586 Reviews
This is the best hotel you can go to in Addis Ababa. The rooms are very clean, aspecially done by the room cleaner Birtukan. She makes sure you have the cleanest rooms, enough water and is very nice. The service in the restaurant is very good, the waiter Buruk and manager Mehret make sure that you start your day as perfect as it can be. Very pleasant to come home to.
Cassiopeia Hotel
4.6/515 Reviews
It wouldn't be better not staying in a hotel like Cassiopeia! It is a hotel that is most friendly ,having a great staff and most welcomed environment. What makes me so happy is the meal service and the kitchen staff. I think Thier leader understood the essence of paying attention to this area as he is being available all around the clock. The live omelette, scrambled eggs service is outstanding with quick and tasty. Thank you team Cassiopeia!
Bonanza Addis Hotel
3.7/523 Reviews
To start off let’s just say they have such a clever WiFi password that I absolutely love 😊 Ok so when you arrive at Addis Ababa airport you’ll be welcomed by the hotel’s shuttle service if you book ahead … sadly there wont be any one holding a sign with your name you’ll have to go to their office inside the airport and inform them that you have a booking at the hotel and the shuttle will take you there ( this also works even if you don’t have a prearrange booking as I found out later ) The shuttle itself is a comfy minivan great to take you from A to B but won’t call it the luxurious. Once I arrived at the hotel, I was greeted by Mr. Amanuel the bell-Boy with the great smile – Honest to god I haven’t seen that guy frown once during my stay always elegant and courteous. I’m the -Help yourself- kind of guy who doesn’t feel comfortable letting others carry my bags even at airports. But Amanule just has that grace that makes you relaxed around him, you’ll gladly hand him your things without a second thought while you head inside to check-in. The shuttle parks in front of the main hotel gate that looks average or even less than average and I was a bit disappointed that my agent booked a hotel like this for me. But that changed once I passed the gate. The front of the hotel is a double purposed area to your right is the Bar-Café-entertainment area with a small porch for bands. And to your left is the swimming pool separated prom the bar by a neatly arranged row of decorative plants that are just tall enough to make the two areas feel very separate, but if its privacy your looking for in this swimming pool sadly you’re better off going to a private swimming pool in a gym ( there are an assortment nearby that ill discuss later here). The reception area is neat, clean and elegant. To your right you’ll find the business center with 2 computers, a printer/scanner and internet connection just in case of those occasions when you go to hotel for a vacation and leave your laptop at home. The front desk is right ahead and when I came in, the first thing I saw was miss Frehiwot welcoming smile, that felt like the smile of a lifelong friend you meet after years apart. She was very professional yet unlike receptionists in other hotels I’ve been to she wasn’t stiff. The check-in procedure felt like a chat rather than the dry, tedious form filling I suffer in every hotel. And even tough my plans for this vacation were not clear she was flexible and very open to changes and gave very clear and thoughtful suggestions that she literally became my go-to when I want to know anything about the area or what to do in a situation, from getting a local SIM card to where I can find a pharmacy I’ll ask her before even checking google – which is not that reliable in Addis and I can not stress enough how you should never depend on it alone- , one day I wasn’t feeling well at 3am and needed some painkillers from a pharmacy , she suggested that I shouldn’t go out alone at

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