Bole Ambassador Hotel

They have Shuttle problem I’m waiting shuttle for 45 minutes in Addis Ababa Airport

A nice place

Cool Place

Decent

This is by far the worst place I have ever stayed in. I have contacted the place to provide a shuttle two hours prior to arrival but they did not provide me a shuttle and refused to answer my calls when I attempted to contact them. Ones I arrived they gave me a room that’s still under construction. Room had holes everywhere and bathroom smelled like a ****** was committed in it. No kettles, tea bags, no cups or any cutleries. TV doesn’t work and you could hear all noises from the outside of the room. Every morning at 8 am exactly, cleaners will come right to the front of my door and have a full blown conversation and in the process waking me and my partner up. Across my room was the cleaners store room hence the continuous noise throughout the day. Phone numbers are not provided hence when you need to speak to front desk then you must go down. I requested a number to contact them on which they didn’t provide. This place is not a 4 star, it’s not even a 1 star. When you complain to management, all he can say was this is Africa and that my expectations should be lowered. I meat with this mentality from management, it explains the behaviour of the rest of the staff. I have stayed in many hotels in Addis Ababa and I have never experienced such a terrible situation. This hotel needs to be closed, renovated and their staff retrained.

Ambassador Hotel; I never seen such kind of service, it is really incredible for me it is my second home The hotel offers excellent customer service and is conveniently located near the airport, shopping center, and ancient church. Fantastic service; I will return shortly.