Guest User
January 31, 2023
Note: I left this revote on Google and the extremely defensive response from ownership tells me that future travelers should expect conditions as described. I travel a lot and I am happy to stay at a variety of hotels and motels. I understand that not all can be fancy or have all the amenities. If I'd paid $60-$70 for the room (similar to a Super 8 or Motel 6), I wouldn't be complaining. My issue with this hotel ($150 after tax) was SAFETY and basic CLEANLINESS. I could overlook the strong smell of cigarettes (it is now a nonsmoking hotel, so maybe the smell is leftover from previous ownership?), the bad paint job (they have mentioned in their previous replies that the hotel is under renovation. Unfortunately it seems that the folks who did the work were extremely sloppy, painting over the room's peephole and many of the outlet plates and hardware, but missing sections of the rooms walls and bathroom), the mismatched furniture and toiletries (all soap/shampoo/lotions were different brands like someone used their own collection of travel soaps & shampoos), and the odd choice to use laminate flooring instead of carpet, but the cleanliness was concerning and generally gross. Actual danger: There were NO safety instructions for fire evacuation in room, in the halls or in elevator, which violates International Fire Code (IFC) requires. That's super illegal and unsafe in the event of an emergency. I'm surprised the fire inspection didn't flag this but I'm certainly sharing it with IFC out of concern for future guests' safety. The dirtiness of the room reached an all-time low when we had to scrub down the headboard which had a white substance sprayed across it. I won't let myself imagine what the substance was, but that plus a hardened goo on the bathroom door handle made this place just awful. TIP: If you're tired or desperate for rest, there is a Quality Inn across the road from Baymount. I highly recommend you try there first. Extras: The contact email for this hotel on my receipt is a gmail account, which seems sketchy. There is no phone in room. I had to go to the lobby to get WiFi info. Unclear wifi network and password situation (there were seven different Baymont Guest networks and no explanation of what to do or which to use) There isn't any breakfast or even coffee in the lobby. The sign says it's because of COVID precautions, but employees arent wearing masks or asking guests to. It seems to be a cost-saving technique, not a genuine concern for sanitation. Our king sized bed had a queen headboard which was odd. And lastly, the chain lock was coming off door frame. (Adding photos to Google listing) Yikes.