Kasa Gold Coast Inn Traverse City

Super clean facility. Comfortable atmosphere with easy access thanks to a virtual front desk. Comfortable beds make for a great nights sleep. Great views of East Bay from all rooms. Close to everything there is to do in and around Traverse City area. We’ll be back!

We stayed here for three nights while we were traveling around Michigan. The room was spacious and clean, there is no front desk, but they text and email you the codes to get into the building and your room. Plus, if you need to get a hold of anyone you can. It’s more like a Vrbo set up. There is a great view of the bay across the road. We would definitely stay here again if we were In the Traverse city area

Long story short: I spent almost two hours trying to contact the company to get room access. They never got back to me, and I had to get a hotel. I still haven't received a refund. On the day of check-in, I sent the host a message asking about my access code. I didn't get a reply but assumed that there would be instructions or someone to help once I arrived. I got to the Inn, but there was no one there and no instructions. I tried calling all of the numbers provided, but no one answered. I contacted Vrbo, and they tried contacting the host as well. They tried four times and never heard from them. After an hour and a half on the phone and searching through my email and the Vrbo listing, I still didn't get an answer. I left and had to get a last-minute room at a hotel down the street. A few days later, I was finally put in contact with a person from the Inn...but they were extremely rude and accused me of lying. They said they had to check a few things and would get back to me, but they never did.