Hotels Near Church of Christ, Mataheko in Accra Metropolis

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

The second stay, the price is more expensive, but the value for money, breakfast is great, the mustard is authentic Chinese taste, the waiter is very polite, well trained, the bed is also very good sleep, it is recommended

The Lennox Apartment is the perfect spot for both short and long business stay. From the fully fitted amenities to the ambiance and cleanliness of the environment, it is a lovely place to call home while on business or leisure for a few days. Just 5 minutes from the airport, the location is perfect for business meetings within central accra and other environs. The airport pick-up shuttle service is complentary, which saves you stress if arriving from outside Ghana. There is a shop across the road that has a good supply of anything you might need immediately & they accept international cards. The Elms restaurant at the apartment has good food, polite services, and a great ambiance. The meals are freshly made. Security is top-notch. The location is quiet and easily accessible.The neatnesss of the apartment is also a big plus. Depending on the room you settle for, most have a balcony just incase you need some air to clear your thoughts. All in all a good value for money and a great location.

The room is small but exquisite, clean, with a small kitchen and a washing machine. It is a good choice for business trips. It is in the ambassador area of ​​Accra, a safe area, and there is a supermarket within one kilometer. The price is high.

As I arrived at the hotel, it was overbooked and I was given a temporary room that had 2 beds in the room and you could hardly move. I had to then unpack, repack and then unpack again when I was relocated the following night. Although this was a minor issue, a big problem was that the WiFi in the room was very unstable. This became an even bigger issue in the new room as the WiFi would not connect at all (there was also very poor cellphone reception in the room). As this was a business trip, this was a problem as I could not make or receive calls/messages. 2 nights after checking in I received a call from my bank (when using the WiFi at a coffee shop up the road) suggesting the hotel had double charged me. After speaking to the fraud division it was clear that this did in fact happen as Ibis Hotel was reflecting as the merchant. The hotel outright denied this (even though it was conformed by the fraud division at my bank) and to this day, 5 days after checking out, my funds have still not been returned and I have had to file a dispute with my bank. This has resulted in my credit cards being blocked and my online banking being suspended. Luckily I have another bank card with me otherwise I would have been stuck in Accra with no access to funds as a result of the hotel's incompetence. The real cherry on the top was when I had an important business Zoom call but could not connect to the WiFi in my room to take it. I went to the reception desk and asked them if I could use a vacant meeting room that was not being used (as a result of not having WiFi access in my room which I am paying for). I was denied this request and was told there would be a GHS 100 charge. I reluctantly had to agree as the call was urgent and I had no other option. Upon checking out I received an invoice for USD 100 and was told that the meeting room I had used was in fact USD 100 (not GHS 100). This was almost the cost of my hotel room for the night. As I was on my way to the airport I had no choice to pay with my card that was not blocked due to the hotels incompetence (for services that I was paying for but did not receive). I essentially had to pay for a meting room for 30 minutes for the same price as my hotel room due to the hotel not providing the services (WiFi) as advertised and for which I was paying. Very disappointing and even more so disappointing that they could not do me a favor and let me use an empty meeting room with no charge after making me move rooms and double charging me for my stay which resulted in my credit cards and internet banking being blocked. Overall the experience was a nightmare from start to finish. Needless to say I will be avoiding all Ibis establishments at all costs. Absolute waste of money and a total inconvenience with no apology and no offer to try and resolve my problems amenably. There are plenty nice hotels in the area or AirBnb's in the Embassy Gardens with great reviews. I would choose anywhere over Ibis Styles Hotel. I hope this r

Excellent location, comfortable and modern, perfect for staying overnight before catching a flight the next day. Neighbourhood was quiet and looks safe. Facilities and breakfast were nice too. Staff was helpful and friendly. Would stay there again next time I visit this beautiful country.

Good location, very kind of staff, Room clean

It was great experience 🥰

Amazing food, amazing location and great staff. Well done, Alisa hotel! You are fantastic and we will be back for sure ♥️ These are the places that make people dream and have a great time. Dennis was a true gentleman with us! Keep rocking, #Tema. Grazie mille for the love and experience you have given us ❤️. A presto!