Guest User
January 31, 2023
I stayed at this hotel a few years ago and it was nice. What a difference three years can make for a business. It started out with the shuttle not coming to the airport. I was told that it was on the way, the driver had left the hotel but he never made it and kept me waiting for over an hour. Now I’m checked in, it took 5+ hours for them to bring more towels. One bath towel has a hole and another has frayed edges. The bed feels like cinder blocks, there is no top (flat) sheet and the duvet cover is too small for the bed. Oh, they made a king size bed by pushing two full size beds together. The mattresses are uneven so it was a waste for Roots Hotel to push them together. I will not return to this hotel ever again. Unfortunately, you pay upfront but glad that I booked only the first two nights at Roots. I probably will not be able to move after two nights on these extremely hard mattresses. Having to hear rooftop bar noise along with mattresses makes this a miserable stay.