Hotels in Puerto Marques, Acapulco

The rooms were good but bathtubs and showers show signs of being old. Parking your car cost 70 pesos per night. We only had room service on some snacks and the chips were stale. Has a very small beach area that is clean and enjoyable. The pools are very nice. No wash cloths, so if from the U.S. make sure you bring something to wash yourself, something other than your hand. The refrigerator in the room is locked so I don't really understand how you are to use it, but they come daily and unlock it and count everything to see if you are eating or drinking from it. Weird! Nice but out of the way and don't know if I will return to Acapulco. I think Cancun is better.

Excellent place and service, everyone is very friendly and helpful, the facilities are beautiful

Encantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.

All the family had a great experience. We would definetly come back again and highly recommend hotel for everyone.Hotel staff is extremely nice and welcoming and made our experience unforgettable. Everywhere we went since we arrived everyone was making us feel like at home and went extra mile to make our stay special. We particularly enjoyed dinner at Andiamo Restaurant. Food was beautiful , but Moises and Aide were exceptional in making our time with the family special.

Excelente servicio y siempre muy limpio

PROS excellent service, friendly staff, very clean, great drinks, fun activities (tequila volleyball is a must), private beach area, great water pressure in the showers, every room has an amazing view, food was good (omelettes in the morning are the best), la cava restaurant is a great experience (be sure to make reservations for it, it is included in all inclusive packages) CONS basic rooms, hard beds, if you are a spring breaker there are more families here than college students (a plus or a minus depending on what you are looking for during the day), it is on the end of the hotel ***** so not everything is within walking distance (taxis are really inexpensive though, less than $5), no clocks in the rooms Acapulco is to Mexico what Florida is to the US, so if you are American you will be in the minority at the hotel but everyone was very friendly so it did not affect my experience at all If you are a spring breaker looking for craziness all day stay at the Playa Suites, but if you want a relaxing experience during the day stay here It is within walking distance to the Playa Suites, Disco Beach (you have to go there!!) and Ibiza plus McDonalds, KFC and other restaurants/stores Spring Breakers - be sure to hit up the Student City parties and purchase their party pass!! Disco Beach New Year's Party and Los Alebrijes Maxim VIP Party were some of the best nights of my life I would highly recommend this hotel to anyone looking for a great value for all inclusive packages.