The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying.
The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience.
The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave.
The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed.
The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old.
The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day.
The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes.
The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.
Excellent
109 Reviews