Park Royal Beach Acapulco - All Inclusive

This place was great. Above all the hospitality was amazing they really do cater to all your needs and go above and beyond to meet your expectations. This place is good for families really recommend it.

All the family had a great experience. We would definetly come back again and highly recommend hotel for everyone.Hotel staff is extremely nice and welcoming and made our experience unforgettable. Everywhere we went since we arrived everyone was making us feel like at home and went extra mile to make our stay special. We particularly enjoyed dinner at Andiamo Restaurant. Food was beautiful , but Moises and Aide were exceptional in making our time with the family special.

I been a royal holiday member for the past 20 years. The food quality has decreased over the years . The entire family got food poisoning during this trip. Good options Avery limited and their juices have no flavor . They need to fix the elevators

The staff was friendly, helpful and very attentive. The resort itself was clean and the views were beautiful. Shoutout to Roy from management and Daniel from the bar area, they were really cool :)

This is a one-star hotel at best. I was on a family reunion trip and each family member made their own reservation, and out of the 11 rooms that were booked each room dealt with things that were unbelievable. Our specific room key stopped working 3x and the last time it happened we asked someone to come help us instead of us having to HIKE to the front desk with our two small children. They finally sent someone who still couldn't open the door and my husband, myself, and 2 kids had to wait an hour while they tried to get our door open, the conclusion was that the battery had run out on the machine. My cousin requested a crib for her 9-month-old daughter and the crib broke with the baby inside and she fell through!!!! When one of the children became sick, we decided to keep her in the room and sent someone down to get dinner at the buffet and were told we could not bring any food to our room, so what were we supposed to do? not feed a sick child? The Italian food restaurant was the worst food ever and it was not even eatable. The burger guy at the pool had better food than the "fancy" dining experience. Every person in our party that ate at the seafood restaurant became sick the day after eating there. The worst part though was the layout of the hotel, you need to take 2 different elevators and a tram to get anywhere, and the tram broke late at night with no power and people trapped inside there. The next day the trams were broken so it was more hiking up the hill, rocks, stairs, broken down elevators, and trying to make it up to the lobby or our room. The one and only star I give this hotel is to the guy who kept bringing us drinks at the pool, his name is Alejandro and he deserves a raise! The entertainment team was also good we did enjoy karaoke and bingo even though my bingo prize hat was stolen at the pool. Skip this hotel

A wonderful place to relax and spend wonderful time with family and friends . The staff is profesional and Kind, always ready to help and with a big Smile on their face. Many thanks to the staff, especially to Angel Gama del restaurante Andiamo who is making every guest’s stay a top experience .