The Envoy Hotel Abuja

Consistently praised for its immaculate cleanliness and secure location. Guests appreciate the cozy rooms and comfortable beds. The staff is described as courteous, friendly, and professional.

Good hotel in a very safe part of Abuja. A businessman's haven. Very happy and satisfied with the quality of service(s0 provided at this boutique hotel. Keep it up.

I had an almost month-long booking at this hotel but cut it short after it got too unbearable after 9 days. The Pros: - Very courteous staff, who follow hotel policy to a tee. They are friendly and exhibit the utmost respect towards guests. Very eager to please and help make for a pleasant stay. - Location is in a peaceful and quiet location, walking distance to several Embassies and UN offices. The Cons: Room: - This hotel misses the mark in many ways. It is more of a 2.5 - 3 star. Given it's location, it mostly caters to the diplomatic community, business travelers and/or guests from all over the world. You would think it is up to international hotel standards but it is lacking in major ways. Rooms were missing standard amenities: no digital alarm clock, no iron, no ironing board, no face towel, no room menu. You get one bottle of water, one bath towel and one hand towel. When I requested an iron an ironing board, the Front Desk informed me that I could only keep them in my room for 40 minutes on each occurrence. Every morning, I called to have these delivered to my room and again to be picked up. On one occasion, I called the Laundry Desk and requested that they leave the iron and ironing board outside my room as I was about to take a shower. Someone came to my door and rang the bell three times when I was unavailable to come to the door. When I emerged after my shower, the iron and ironing board were nowhere to be found outside my door. A very frustrating experience indeed. Does the management think that guests will steal the iron and ironing boards without getting noticed? Please equip each room with these basic items and spare your guests the humiliation. You can solder the iron to the ironing board, or request a guest deposit that you can charge if anything in the room goes missing after check-out. The Front Desk: Pros: Great ambiance, always has staff ready to greet guests in the morning and welcome them back after a long day. Suggestions: As stated before, if you want to attract and retain the clientele that frequent this area, upgrade your services to reflect that you really care about the customer experience. - Provide copies of international newspapers that guests can read in the lobby, e.g. Financial Times, Bloomberg, The New York Times, etc. - Given the lack of basic amenities in the room, have a little self-service shop where customers can buy washcloths, toiletries, extra water, bottled juices, iced coffee, snacks, etc. - This hotel is in a food desert - there are absolutely no restaurants in the vicinity, no grocery stores and no pharmacies. Have a list of recommended nearby grocery stores, pharmacies, restaurants, food and delivery apps to provide to your guests. You cannot expect them to be isolated and restricted to only eat at your restaurant. Providing pamphlets or a list of things to do in Abuja, attractions, tours, etc. will go a long way. Perhaps have a concierge desk with a staff member that can be a resource fo