Collection O Top Stars Hotel

Nothing good to say about this hotel. To start off, staff are downright rude, judgmental and very unhelpful. To start off, upon arrival I asked if they can assist with parking as we have already circled several times around the nearby areas surrounding the hotel and did not find a single spot for us to park in the paid public car parking spaces. Was told by staff to keep looking around and farther even though there was an available spot they have blocked off and reserved right in front of hotel entrance. It took my partner at least another 25 minutes to find a parking spot that is 3 blocks away from the hotel. The check-in process was a tedious and painful process like pulling one’s teeth as everything seems to be done manually and verified using printed files in daily file folders even though everything was already pre-paid and I have given them the relevant booking reference numbers. The two Filipina front desk agents kept chatting to each other in their own language (very unprofessional and only one of them is attending to guests both waiting to check-in and check-out while the other just seem to be organising some paperwork. And speaking of check-out, the process was just as painful as the check-in as they don’t seem to trust their guests because they will make you sit and wait while they send housekeeping staff to thoroughly check and inspect your room for loss and damages (Tip to future guests considering this hotel: please inspect and note the condition of your room before you get comfortable and report any damages or they might make you pay for something you are not responsible for). The reception desk and waiting area is very small that all conversations are heard by everyone. One couple was charged an extra AED100 upon check-out for an alleged “black stain” that housekeeping found on their bed. Quite an embarrassing and humiliating experience being stood there in front of other guests who can hear the entire conversation! The room itself was very small and much not worth the price they are charging for. There is a small window covered with filthy, dust-covered black out curtains which doesn’t even do the job well as the curtain rails are broken so there is a big gap where sunlight seeps in making it impossible to have a sleep in once the sunshine hits your face. All amenities provided in the room are scarce (2 small bottles of water and a few pieces of instant coffee, powdered coffee creamer and tea sachets. You’re out of luck if you wanted milk in your tea because there is none provided. I called reception to ask for extra bottles of mineral water as surely 2 small bottles is not enough for 2 guests staying in the room is enough to last a full day but the response I got was that they only provide 2 complimentary bottles per room per day and I want more then I would have to buy it outside or they can connect me to the number of the nearest Baqala (mini grocery store) for delivery. The mattress of the king size bed we have in our room was a little bit too firm for our liking and the pillows are quite the opposite (too soft). The bathroom was very tiny that the door will almost hit the vanity as you close it. Overall, a very unpleasant stay and giving it a rating of 1 star is being overly generous as it deserves less.

Good!

Hotel is clean. Location is good for find food and super market. No car parking itself but can park around there and need to pay parking fee. Internet is good and fast. Water for shower is strong flow. Air conditioner is cold. No mat towel, No non-smoking room as I requested in advance and no one informed before until I arrived. Staffs are friendly. Sleep quality is good.

Stayed for 3 nights in Std Dbl Non-smoking room during Abu Dhabi trip. Was a bit apprehensive when I booked based on it's aggressive tariff & some negative reviews, but was pleasantly surprised after Check-in. This property deserves at least 2 Star rating. # Great location. Close to Madinat Zayed Shp Centre with yummy Food Court. (2-3 min walk). Nearest Restaurant is Dosa Diva ( Indian Cuisine), just adjacent. Bus Stop is 2-3 min walk away. Main Central Bus Station is 15 min walk - little over 1 Km. Airport Transfer Bus Stop at Gold Souk - Madinat Zayed Shp Centre 400 meters away. Just costs under 4 AED ( Bus A2). Easy access to bus for visiting most tourist attractions like Grand Mosque, Louvre Museum, Sadiyat Island, Yas Island, Corniche, Marina, Heritage Village, Qasr Al Hosn, Qasr Al Watan, Emirates Palace etc. Hamdan area is about 10 min walk away. Just 2 AED for travelling within the city. # Rooms are clean & fairly spacious, comfy bed with clean linen, LCD TV with very few local channels, Fridge, Intercom, Wardrobe. Our room on 5th floor had a nice city view with sunrise. Front Desk Staff & Housekeeping team is very helpful & ready to assist always. Minor problems with the room reported after check-in were promptly addressed. Even a charger ( adapter) was provided on request. Though it's an old property, it is fairly well maintained for a comfortable stay. Many cafes, restaurants, super markets around. Lots of Indian Cafe & Restaurants - Dosa Diva, Malabar, Vasant Bhuwan, Sarvanna Bhavan, Mirch Masala etc. in close vicinity. 7 Emirates Super Market has aggressive offers. We will definitely come back to Top Stars during our next visit to this city.