Electra - Sheikh Zayed the First - Al Danah -, Zone 1, Abu Dhabi, Abu Dhabi Emirate, 4706, United Arab EmiratesView Hotel Details
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City Seasons Al Hamra Hotel Guest Reviews
4.3/5
Very Good
345 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(345)
Positive reviews(336)
Reviews with photos/video(80)
Great location(63)
Delicious breakfast(29)
Large rooms(26)
Convenient parking(10)
Convenient for shopping(10)
Comfortable bed(8)
Convenient public transportation(8)
Delicious buffet(7)
Negative reviews(9)
Mahmoud.Abdelsalam
Premium Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 6, 2024
The Hotel location is very good, close to many places and cornice
The hotel also offers free parking with Valet Service.
I recommend staying at this lovely hotel especially if you are on a short vacation.
The staff were friendly and smiling at your face
Just wish the check-in is much faster, I was supposed to recieve the room at 2 PM, i got it at 2:45
The hotel reception upgraded my room for free when i asked them for a double bed not 2 single beds which was very good room.
Definitely i would come again to this Hotel
Response from Property: Dear Mr. Mahmoud,Greetings from City Seasons Al Hamra Hotel!Thank you for taking the time and effort to write your comments about our property. Your feedback is very much appreciated I can assure you that will be taken into consideration, in order for us to improve our customer satisfaction and enhance our services.I would also like to take this opportunity to apologize for the challenges and dissatisfaction you faced during your last visit.Our guests are our number one and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around.Again, thank you very much for all the feedback, and looking forward to welcoming you back in the near future.Sincerely,Mohamed SodkiGeneral Manager
Errol08
Premium Twin Room
Stayed in Apr 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 8, 2024
Good location for the property, closed to shops, restaurants and supermarkets.
Bit old facilities, i think system also was obsolete. I was surprised when staff from restaurant approached me stating that my booking was not with breakfast. I showed him my confirmation that i paid extra for it, he called the reception to check. He let me talked to reception first before taking food which not normally happening im other hotels.
Check-in and check out was shift with staff, Ibrahim.
Response from Property: Dear Mr. Errol08,Greetings from City Seasons Al Hamra Hotel!First thing first, thank you so much for staying with us and for taking the time to write a detailed review of our hotel. I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, most importantly the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. I would like to thank you for your constructive feedback. We look forward to welcoming you back to City Seasons Al Hamra Hotel Abu Dhabi in the near future. Kind Regards,Mohamed SodkiGeneral Manager
Mizai
Premium Room
Stayed in Aug 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Surely will book again.
Jelena
Premium Twin Room
Stayed in Apr 2024
Couples
4 review
4.0/5
Very Good
Posted on Apr 3, 2024
Staying at the City Seasons Al Hamra offers a mixed bag of experiences, with its strengths lying in location and dining, while some of its facilities show signs of wear that could impact longer stays.
Positives:
- Great Location: The hotel's location is advantageous for those looking to explore the city, offering easy access to local attractions and amenities.
- Decent Buffet:The food at the buffet is decent, providing a satisfactory dining experience for guests.
Areas for Improvement:
- Room Update Needed:The rooms, particularly noted for their old carpets, are in dire need of an update to match contemporary standards of comfort and aesthetics.
- Lack of Warm Water: The absence of warm water in the shower is a significant drawback, especially for guests looking for a more extended stay. For a short visit, this might be a minor inconvenience, but it could become a major issue over time.
Overall, while City Seasons Al Hamra shines in its strategic location and offers decent dining options, the condition of its rooms, specifically the need for modernization and the issue with warm water availability, suggests a pressing need for renovation. These improvements could significantly enhance the guest experience, ensuring comfort and satisfaction for both short-term and long-term stays.
Response from Property: Dear Ms. Jelena,Greetings from City Seasons Al Hamra Hotel!Thank you so much for taking the time to review your stay at City Seasons Abu Dhabi, We make every effort to ensure exceeding guest’s expectations, We sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Indeed your feedback is very important to us and we certainly look forward of having the opportunity to welcome you back very soon. Sincerely,Mohamed SodkiGeneral Manager
Guest User
Premium Twin Room
Stayed in Mar 2024
Solo travelers
8 review
4.5/5
Great
Posted on Mar 7, 2024
Good location, old but well-maintained furniture in rooms. Good cleaning service.
Not enough light in room. WiFi is not working good all the time.
Response from Property: Dear Valued Guest,Thank you for taking the time and effort to write your comments about our property. Your feedback is very much appreciated I can assure you that will be taken into consideration, in order for us to improve our customer satisfaction and enhance our services.I would also like to take this opportunity to apologize for the challenges and dissatisfaction you faced during your last visit.Our guests are our number one and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around.Again, thank you very much for all the feedback, and looking forward to welcoming you back in the near future.Sincerely,Mohamed SodkiGeneral Manager
Guest User
Premium Twin Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The hotel is centrally located in the city and parking is never a problem with the complimentary valet service. We had booked for a one night stay only. I had an early morning flight arrival of 2am so the 24-hour front desk service is really very helpful. They even let us do a late check out for free to have more time to rest and recover. The staff is very helpful and made sure everything was excellent during our stay. Have not had a chance to use any of the hotel facilities but I definitely will next time my trip takes me to Abu Dhabi.
Taha A Siraj
Premium Room
Stayed in Aug 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Aug 11, 2024
Everything was great, only problem I faced was on my last day the valet area was full, so I had to look for a parking on my own which led me to roam around the area for an hour looking for a parking which I finally did approximately a 10 minute walk from the hotel itself.
Response from Property: Dear Mr. Taha,Thank you so much for staying with us and for taking the time to write a detailed review of our hotel. I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, most importantly the areas that require attention. I am disheartened to learn about these inconveniences that you experienced during your stay and I am sorry for the discomfort. We will work diligently to ensure that the shortfalls are not repeated. I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better. We look forward to welcoming you back to City Seasons Al Hamra Hotel Abu Dhabi in the near future. Kind Regards, The Management
Stefano
Premium Room Non smoking
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Everything was fantastic, the staff is very kind and helpful, the location is perfect and good connected with public transportation. Clean room, very very comfortable bed and the breakfast was the best part! If I’ll ever come back to Abu Dhabi, I know where to stay again!
Response from Property: Dear Stefano,We would like to thank you very much for choosing City Seasons Al Hamra Hotel, Abu Dhabi. We appreciate your efforts in posting your feedback with an excellent rating.We are delighted to learn that we were able to exceed your expectations when it comes to service and hospitality. I am happy to share your well wonderful words with the team who will be delighted with their efforts and recognition.We look forward to welcoming you back at City Seasons Al Hamra Hotel, Abu Dhabi soon. Please do not hesitate to contact us should you need any assistance.Best Regards,Mohamed SodkiGeneral Manager
Weng Thim
Junior Suite
Stayed in Jan 2024
Business travelers
18 review
4.7/5
Amazing
Posted on Feb 9, 2024
My recent 8-night stay at City Seasons Al Hamra Hotel was superb. The hotel's prime downtown location made exploring Abu Dhabi effortless and within 300m of the hotel, you will be spoilt for choice for cafes, convenience stores, restaurants, laundy stores and etc. For an older hotel, cleanliness was impeccable, reflecting the staff's dedication.
Service was outstanding, from the welcoming reception to the attentive restaurant staff. The highlight was the superb breakfast, offering a variety of delicious dishes with slight tweaks each day for added variety.
Overall, City Seasons Al Hamra Hotel offers a comfortable experience. Highly recommended for its superb location, cleanliness, outstanding service, and delicious breakfast offerings.
Response from Property: Dear Weng Thim,Thank you so much for taking the time to review your stay at City Seasons Abu Dhabi, We make every effort to ensure exceeding guest’s expectations, We sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Indeed your feedback is very important to us and we certainly look forward of having the opportunity to welcome you back very soon. Sincerely,Mohamed SodkiGeneral Manager
Sidharth
Premium Twin Room
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 21, 2024
1. Location of the hotel is in the middle of the city.
2. Staff behavior during our stay was very professional.
3. Rooms are neat and clean.
4. Value for money.
5. Got a free upgrade.
Response from Property: Dear Mr. Sidharth,Thank you very much for taking the time to write us this wonderful review! It is a pleasure to read you had a great experience at City Seasons Hotel.I am delighted to see our committed staff contributed in making your stay memorable that our services exceeded your expectations.Thank you very much for mentioning the ideal location of the Hotel, I couldn't agree more with you it central and close to most attractions and treasures of the city. We are very lucky to benefit from this strategical location in down town Abu Dhabi!Looking forward to welcoming you again!Sincerely,Mohamed Sodki General Manager
AbGeo
Premium Room
Stayed in Feb 2024
Solo travelers
18 review
3.5/5
Posted on Feb 15, 2024
All went well , can be improvised by givin welcome drink and attending all guests
Response from Property: Dear Mr. AbGeo,Thank you very much for taking the time to share your comments and the experience of your stay in our hotel. We are glad to know you enjoyed your stay with us. We hope you visit us shortly. Best regards, Mohamed Sodki General Manager
Bilal ka
Premium Twin Room
Stayed in May 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jul 20, 2024
Nice room good service
Response from Property: Dear Mr. Bilal Ka,Greetings from City Seasons Al Hamra Hotel!Thank you for your review. We are delighted to learn that you have enjoyed our facilities and services. your valued comments were shared with our team members.We very much look forward to having the pleasure of welcoming you again when you next return. Kind regards,Mohamed Sodki General Manager
Anonymous User
Premium Twin Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Feb 26, 2024
The hotel is situated away from the city. Nice hotel. Rooms are nice. Everything was nice.
6/12
Response from Property: Dear Valued Guest,Thank you so much for choosing city seasons hotel and for the review.We look forward to welcoming you once again.Kind Regards,Mohamed SodkiGeneral Manager
Guest User
Premium Twin Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Perfect Hotel , specially the Reception staff Mr. Habib who make my stay perfectly as expected
Response from Property: Dear Esteemed Guest,Greetings from City Seasons Al Hamra Hotel!Thank you very much for taking the time to share your comments and the experience of your stay in our hotel. We are glad to know you enjoyed your stay with us and were shared with our team members.We look forward to welcoming you once again.Kind regards,Mohamed SodkiGeneral Manager
Ahmed_001
Premium Room Non smoking
Stayed in May 2024
Business travelers
9 review
4.7/5
Amazing
Posted on Jul 7, 2024
The room ambiance is the best in value compared to other hotels in the same range. But there is a lack of in-hotel amenities. The breakfast buffet is good but not great.
Response from Property: Dear Mr. Ahmed,Greetings from City Seasons Al Hamra Hotel!First thing first, thank you so much for staying with us and for taking the time to write a detailed review of our hotel. I am extremely sorry to learn regarding the discomfort and inconvenience. I have also reviewed carefully and noted your comments, most importantly the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated. I would like to thank you for your constructive feedback. We look forward to welcoming you back to City Seasons Al Hamra Hotel Abu Dhabi in the near future. Kind Regards,Mohamed SodkiGeneral Manager