Copthorne Downtown Reviews
Copthorne Downtown
Sheikh Zayed the 1st Rd Electra Street - Al Danah - Zone 1, Al Danah, Abu Dhabi, Abu Dhabi Emirate, 32430, United Arab EmiratesView Hotel Details
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1 night
Copthorne Downtown Guest Reviews
4.3/5
Very Good
299 review
Verified reviewsLocation4.4
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(299)
Positive reviews(284)
Reviews with photos/video(85)
Great service(67)
Delicious breakfast(28)
Great value for money(19)
Large rooms(10)
Convenient for shopping(10)
Convenient public transportation(7)
Convenient parking(7)
Located downtown(6)
Negative reviews(15)
Abdo
Deluxe Room
Stayed in Aug 2024
Couples
8 review
Posted on Aug 20, 2024
I would like to find this experience 100% happenes
i been in this hotel several time so i know it was better than now.
cleaning and careing not same before
location is perfect.
parking is free
so they have to be better hotel in Abu Dhabi
price as well not to expenseve.
so please be more caring
6/11
Response from Property: Dear Value Guest,Thank you for taking the time to leave a review regarding your recent stay at our hotel. We apologize that your experience with us did not meet your expectations. We appreciate your honest feedback and will share it with our team to improve our services and ensure that future guests have a better experience.We hope that you will consider staying with us again in the future so that we can make things right and provide you with the excellent service that you deserve.Thank you again for your feedback.Sincerely,Amrou TabbaaHotel Manager
KH1956
Deluxe Twin Room
Stayed in Aug 2024
Family
9 review
Amazing
Posted on Aug 12, 2024
We booked two twin rooms for 3 nights, however they cannot find two rooms from their system. After clarifying for a long time, they managed to give us the rooms. That maybe due to a communication problem between the hotel and trip.com. Anyways the rooms are clean. There is a rooftop pool. Lifeguard is friendly and helpful. If the rooms are too dark, it would be perfect if they could be brighter.
Response from Property: Dear KH1956,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Erhang
Deluxe Room
Stayed in Jul 2024
Business travelers
1 review
Posted on Jul 19, 2024
Old facilities, even the water boiler will burst some occasional noise… but can’t complain too much with the price.
Response from Property: Dear Value Guest,Thank you for taking the time to leave a review regarding your recent stay at our hotel. We apologize that your experience with us did not meet your expectations. We appreciate your honest feedback and will share it with our team to improve our services and ensure that future guests have a better experience.We hope that you will consider staying with us again in the future so that we can make things right and provide you with the excellent service that you deserve.Thank you again for your feedback.Sincerely,Amrou TabbaaHotel Manager
Guest User
Deluxe Room
Stayed in Jul 2024
Other
59 review
Great
Posted on Jul 7, 2024
Good stay and nicely assist in lobby stuff and they really make sure to clean your room in next day stay.
Response from Property: Dear Value Guest,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Laeeqa
Deluxe Room
Stayed in Aug 2024
Business travelers
3 review
Outstanding
Posted on Aug 31, 2024
Amazing hotel, very helpful staff, will definitely stay again.
Response from Property: Dear Value Guest,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Mahmoud.Abdelsalam
Deluxe Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 18, 2024
Everything was very good, starting from the easy checkin that took less than 5 mins, and everyone was smiling at your face and keep asking if you need anything to make your accommodation better
I was booking a king deluxe room, they upgraded mine to junior Suite room
The breakfast has a variety of items that suits all types vegetarians and non vegetarians
The swimming pool is a bit small, but very clean and they offer towels with showers and changing rooms.
The hotel also has a gym with variety of equipment.
At last the hotel was very good and i highly recommend visiting the place for your short stays.
6/7
Response from Property: Dear Mahmoud.Abdelsa, Thank you so much for taking the time to share your positive experience with us! We're thrilled you had a fantastic stay at Copthorne Downtown. Your kind words and support mean the world to us.Our team works hard to provide top-notch service and create memorable moments for our guests, and it's wonderful to know that we succeeded during your visit. Your satisfaction is our greatest reward.We look forward to welcoming you back in the future and continuing to exceed your expectations.Thanks again for choosing Copthorne Downtown, and we hope to see you again soon.Sincerely,Amrou TabbaaHotel Manager
hurr1cane
Deluxe Twin Room
Stayed in May 2024
Family
3 review
Outstanding
Posted on Jun 1, 2024
Excellent hotel! Located in the very center, near a transport stop and a large shopping center. The rooms are large and clean. The room has everything you need. There is also a swimming pool and gym. I recommend it, I really liked the hotel!
Response from Property: Dear hurr1cane,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Edz Logroño
Premium Room
Stayed in May 2024
Family
1 review
Very Good
Posted on May 14, 2024
We booked 4 hotel rooms but notice the difference with the televisions, 2 rooms got smart tv and the other two got small normal tv. The hallway is so small and looks so old. The curtain inside the rooms are damage and have holes. The location is perfect its near groceries and pharmacy even for food.
Response from Property: Dear Edz Logroño, Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Amrou Tabbaa Hotel Manager
Akhil
Deluxe Room
Stayed in Jul 2024
Solo travelers
8 review
Outstanding
Posted on Jul 13, 2024
Great location, clean rooms, enjoyed the stay very much.
Response from Property: Dear Akhil,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
May
Deluxe Twin Room
Stayed in Jun 2024
Family
1 review
Posted on Jun 5, 2024
did not enjoy staying at the hotel, service is very bad
Response from Property: Dear May ,Thank you for taking the time to leave a review regarding your recent stay at our hotel. We apologize that your experience with us did not meet your expectations. We appreciate your honest feedback and will share it with our team to improve our services and ensure that future guests have a better experience.We hope that you will consider staying with us again in the future so that we can make things right and provide you with the excellent service that you deserve.Thank you again for your feedback.Sincerely,Amrou TabbaaHotel Manager
Allam ash
Deluxe Twin Room
Stayed in May 2024
Business travelers
2 review
Posted on May 23, 2024
Average - mattress and pillows are not comfortable
Response from Property: Dear Value Guest,Thank you for taking the time to leave a review regarding your recent stay at our hotel. We apologize that your experience with us did not meet your expectations. We appreciate your honest feedback and will share it with our team to improve our services and ensure that future guests have a better experience.We hope that you will consider staying with us again in the future so that we can make things right and provide you with the excellent service that you deserve.Thank you again for your feedback.Sincerely,Amrou TabbaaHotel Manager
Haseeb
Deluxe Twin Room
Stayed in Aug 2024
Solo travelers
3 review
Outstanding
Posted on Aug 20, 2024
This hotel exceeded all expectations impeccable cleanliness outstanding service and a prime location make it a top choice every detail was thoughtfully arranged and the amenities were excellent Highly recommend
Response from Property: Dear Haseeb,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Printhetz
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
4 review
Amazing
Posted on Aug 23, 2024
We had a great experience and enjoyed the bonding together as we haven't seen each other for a long time
Response from Property: Dear Value Guest,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Anonymous User
Deluxe Room
Stayed in Aug 2024
Solo travelers
4 review
Outstanding
Posted on Aug 19, 2024
One of the best hotels I've stayed. Friendly staff, amazing breakfast, great location. If I go to Abu Dabi I will definitely return there!
Response from Property: Dear Value Guest,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager
Ali Aldhaheri
Deluxe Room
Stayed in Aug 2024
Solo travelers
20 review
Posted on Aug 23, 2024
Nice hotel, clean, fine location, just they don’t know how to keep a customer to come back again.
Response from Property: Dear Value Guest,Thank you for taking the time to leave a review regarding your recent stay at our hotel. We apologize that your experience with us did not meet your expectations. We appreciate your honest feedback and will share it with our team to improve our services and ensure that future guests have a better experience.We hope that you will consider staying with us again in the future so that we can make things right and provide you with the excellent service that you deserve.Thank you again for your feedback.Sincerely,Amrou TabbaaHotel Manager