Nana-nuonuojiang🍭
February 20, 2024
The hotel has a good view, has its own exclusive beach, and the supporting facilities are also good. The hardware facilities of the Jumeirah chain are still good. Because the reservation was for a half board, I contacted Ctrip before check-in to inform Tongxing that I have an 8-year-old child. Please confirm with the hotel. Are there any extra charges for dining with my child in Kyrgyzstan? It was also informed that the day of check-in was the child's birthday. After checking with the hotel, Ctrip customer service replied that there would be no additional charge and that a birthday cake would be given as a birthday gift for the child (as evidenced by text and phone calls), indicating that there was a special mention of eight when booking. We were with a 8-year-old child, but when we checked in on the day of check-in, we met a woman at the front desk who told us that because the child was 8 years old, we needed to pay an additional fee of more than 200 dirhams. She also said that we did not inform in advance that an eight-year-old child was staying, so we had to pay the fee. , it’s not about money, it’s about how it can be inconsistent? So I forcefully argued with the female receptionist and explained that I had been informed before... that I didn't want to pay more. The woman said she had no choice but to ask the manager for instructions. Later, I contacted Ctrip customer service. In the end we were not charged any extra fees. But I didn't feel very good. In addition, my friend's birthday cake was delivered to the room after many urgings, but there were no matches because there were candles. Later, I called the service desk, and it took three calls before it was finally sent to the room.
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