Hotel Tiama

Hotel is well maintained and clean with great amenities. It’s located in the business district which is great for people coming for business but maybe not so much for tourism. WiFi was excellent and dinner was good but not great.

Great experience and lovely people/ service

It was a very good service from all staff including Niamke Fulgence Jordan N’Cho and Gladys !! Very Clean hotel too , very

The hotel services are excellent. Restaurant service- wonderful. To improve on wifi in room Charles kariithi Name of your who served me: Niamke Hadji, jean- claude., Helene cyrille

Bon service Hadji Thomas Niamke Cyrille ........................................................................................................................,..................

Worst experience for a self-proclaimed, so-called 5-star hotel. Every day was a new headache, right up to the very last day. Inoperable elevators, , no water pressure, warm refrigerator, terrible food, and worst of all, the customer service was nonexistent. On day one, I had very simple, non-demanding requests: 2 shower towels, 5 bottles of water daily, and to leave the key-card in the slot by the door. I had to request this almost daily for the entire duration of my stay. One day my request for water was made 3x over a 2 hour period which was met with a laugh by housekeeping and a snide smile by the desk attendant and the duty manager completely ignored the incident. On my checkout day, I was purposely charged 2x for one day which I disputed but never received a response. The only person that seemed to care about his clientele was the kitchen manager who was obviously disconcerted with his staff when I came to him with my complaints. The majority of the staff were lazy and obviously couldn't be bothered with the inconveniences of the clientele. There was no miscommunications through the entire stay, I may not speak French, but I certainly got my moneys worth with my translator app.