Guest User
March 5, 2025
Reservation made at the Thermalies salon, for a treatment of thermal mud application with anti-inflammatory properties. The treatment itself is carried out with professionalism and seriousness (special mention to the operator Francisco, who works there with great involvement). But: -I absolutely do not recommend this hotel. It is a "4 star superior" hoax; rooms supposedly renovated but not soundproofed, you hear your neighbors screaming all night, -Buffet breakfast without any fresh fruit, no pressed juice, absolutely all the products are industrial and filling -Meals without flavor, poor quality. First time I eat so badly in Italy... -Neglectful reception staff, not responsive or efficient in case of problem. Do not correspond to what one would expect from a "4 * sup". -Roof work all day: a failure if you want to take a short nap... -Hotel managed on a shoestring: the bathroom heating was cut off in the middle of winter, so how could you dry your bathrobe and towel when you came back from the thermal pool? -Bottle of mineral water in the room: you have to pay! You're supposed to be on a spa treatment... -What about the door opening system in the room that broke down, and it took the reception 48 hours to send a technician... In short, catastrophic hotel management, with a petty economy of pennies. First and last time for us.
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