Helnan Marselis Hotel

Wrong room, paid parking, key card didn't work, few seats for breakfast. Great view, good breakfast options, good cleaning, good breakfast. nice common room.

We had booked 1 room, where it said it was not approved, completely OK, We tried again and it went through and we got an email about it so everything was just fine, we were happy because we had been there before. We showed up on the day, were a little early for it, but if we paid 100kr, we could get in at 3 pm, but we sat down and drank a cup of coffee and waited so the time would suit, our family came later. They ask if we want the key, since two rooms have been booked, we say no thank you because we don't want their room. Now our children come and get their key, where they say there is a book another room, we say no and show our first room, had not gone through and they could see that. But... now they had to call and investigate what had happened, my brother-in-law was very helpful and talked and told, but it took approx. 1 1/2 hours  And investigate it, well he got 1 drink ticket as a thank you for the help. We were going to eat, there were 4 of us. We ordered and it said blue potatoes, where I said we didn't just want chips, no it was a kind of blue potato, but it was chips so we went up to the chef and asked for real potatoes and we got that, everything Ok. Our children ordered a steak and there was some greens that they chose from and asked for extra potatoes instead, they got two very small rösti, they got it twice more, that was so nice. When we had to pay there were extra potatoes on the bill 130 kr. We had never tried that anywhere, but Ok we paid. What should have been a good weekend just turned into a very bad experience, we have never experienced anything like it 😡 B h Lissi Lind (A very dissatisfied customer)

Great view! The employees were really nice. I had hoped for a room on the upper floors as I feel the least disturbed, but unfortunately it was sold out so I got a room on the ground floor, which was annoying as guests walk past the room and look in all the time. So not much privacy in the room. I think the room lacked a hair dryer and electric kettle, and maybe an air conditioner or similar on the hot days. Breakfast was fine. There could well have been more options.

Friendly and accommodating staff, with a high degree of professionalism. You really felt welcome. The food was fine, but there was a lack of refills on juice, which therefore appeared to be of poor quality. There could well be a larger selection of food, possibly pancakes and syrup, or cut fruit. The room was nice and clean, however with a floor that was incredibly slippery and a bathroom that was not practical.