Blue Mansion Hotel

Great accommodation, free coffee was not working, when I asked reception they told me to ask the cleaning staff and then the cleaning staff asked me to ask reception so it did not fix it. Had an outstanding staff member, an Ukraine girl, who I found very welcoming and helpful! In this hotel it is not 420 friendly cannot smoke ******** outside but can smoke it 50 meters around the corner.

## Buyer Beware: Blue Mansion Hotel - A Stay You Might Regret Our experience with the Blue Mansion Hotel has left us deeply disappointed and significantly out of pocket. Having booked a room through Trip.com in March 2025 for a stay in April, our excitement quickly turned to concern when we stumbled upon numerous alarming reviews across multiple platforms, including Google Maps, TripAdvisor, and Trip.com itself. These reviews, spanning from 2023 to just three months prior to our booking, consistently reported issues with bed bugs within the hotel. I have also attached photos provided by previous guests, which corroborate these claims. The sheer volume and recency of these complaints painted a clear picture: the Blue Mansion Hotel appears to have a persistent and unresolved bed bug infestation. Understandably, we were immediately uncomfortable with the prospect of staying in a room with such a high risk of encountering these pests. The very next day after booking, we attempted to cancel our reservation. To our dismay, we were met with a firm refusal from both Trip.com and the Blue Mansion Hotel. We were informed that a cancellation was impossible, leaving us in an untenable position. Faced with the choice of potentially enduring bed bug bites or forfeiting the cost of our booking, we reluctantly chose the latter. The thought of bringing bed bugs into our home after a stay was simply unacceptable. This experience highlights a serious issue with the Blue Mansion Hotel's refund policy. Their inflexibility in the face of such significant and widely reported hygiene concerns is frankly appalling. It feels as though they are prioritizing profit over the well-being and comfort of their guests. Even our credit card company was unable to assist us in recovering the funds. **We strongly urge anyone considering a stay at the Blue Mansion Hotel to exercise extreme caution.** The numerous reports of bed bugs across various platforms are a serious red flag. Furthermore, be aware of their seemingly rigid and unforgiving cancellation policy. You may find yourself in the unfortunate situation we experienced: either facing the unpleasant reality of a potentially infested room or being left significantly out of pocket for a stay you understandably wish to avoid. Our experience has been a costly lesson, and we hope this review serves as a warning to others. Consider this a cautionary tale before you book with the Blue Mansion Hotel.

The Ambience is tranquillising, this is a place to be ,hospitality at its best.Looking forward to staying again.

Unfortunately the cleanliness leaves much to be desired, very big problems with mosquitoes, thank you for the stay

Hotel is a bit far from centre but service

The hotel is quite nice, just have some problem with the window in my room. We tried to open but it seem one side near fall down.