Novotel Hotels in Aachen

Our 1 night stay was good but the girl in reception is kinda rude, if we ask for a favor or question she will make face and looks tired while doing the favor or answering us. Also, the breakfast is good but small choices. But the rest are ally good and other staff.

After all, it is five stars and the hardware is good. The room is big enough and the breakfast is rich enough, especially the friendly staff. The underground car park is very convenient, with 16 Euros overnight, and it is 16 Euros when you go in and out several times during the day. The only thing is that there is no medical first aid kit, and the child has fallen without a disinfectant. . . . There is a park nearby and children like it.

A small and pleasant hotel with friendly staff, simple but carefully organized breakfast, beautiful beds. There were many people who were staying for work (through the week, no holiday time) and therefore already heard the first doors. That would not disturb. Room spacious superior was very clean and clean. The standard room was small, comfortable and clean. The Wellness costs 5 euros per person. Delightful hot saunas with the pool free of charge.

We were looking for a hotel within easy walking distance to the old city. And with a good breakfast. Innside was modern and comfortable. The rooftop breakfast was good with a great view. Note that the restaurant and rooftop bar are closed Sunday and Monday. We were given a choice of room on the quiet side, or city view. Our fourth floor city view room was great, but a lower floor would not be much of a view. Front desk staff was quick, friendly snd helpful with directions, suggestions and reservations. The city has great charm, history and the Christmas market was wonderful.

Nice hotel at a good central location. Our room was spacious although quite warm (no airco). Shower facilities were ok, but the toilet space was extremely cramped. The bedding was not 100% clean. The service at the reception was very friendly. Excellent breakfast, lots of choice, omelettes or fried eggs on order, with super service by Abdallah. No parking, you have to put your care in one of the (very busy) parking garages nearby.

We stayed at this hotel for 10 days while helping our son move to Aachen from a different part of Germany. The location of the hotel is extremely convenient as it is only a 5 minute walk from the train station, and about 15 minute walk to both our son's new apartment in the Frankenberger neighborhood and also to the old town. The staff was very friendly and helpful, especially Panayoti who spoke very good English and explained all the charges on our hotel bill clearly. The breakfast offered a variety of healthy choices and fresh baked goods and was reasonably priced. The hotel felt very safe both in terms of Covid precautions and security at night time when returning late. The only thing I felt was not quite up to my expectations were the flat pillows and firm beds. I prefer fluffier pillows and a softer bed, but it was comfortable enough for the length of our stay. When I return to Aachen, I will not hesitate to book a stay at this hotel again.

I stayed here, with my brothers, for 4 nights/5 days to meet up with 2 other brothers and family/friends. We had an excellent stay, made even better by the service of Nina and Marcus who were very, very helpful, friendly and NOTHING was ever a bother, especially Nina. They are an absolute assett to this hotel and I hope the hotel recognise this. Everything else within the hotel, including staff, accomodation and facilities were great. Nice (small) pool outside, within walking distance of the town centre (20 mins approx) Danke Mercure Europlatz

With two deductions, the hotel reception is a bit unreliable, but Ctrip finally processed it and refunded quickly.

I have stayed in this hotel quite a number of times and consistently the quality of my stay has been high. This time was no exception. The staff was very friendly and helpful. The room and the bathroom were spotless and had everything I needed. The WiFi was complimentary and worked really well. The signal was strong and stable. There was one thing that I'd like to see changed though. You need to register every day, but the login process is confusing. After you've agreed to the terms and conditions and clicked on the button to get the free WiFi, another window pops up and it wants to know things from you. This is however not needed to sign up for the WiFi and seems to be purely for marketing purposes. By clicking on the right link, you can skip it. The room was not all that large, but the space was definitely adequate. There was more than enough space for my clothes and other things. The water boiler plus complimentary tea and coffee was convenient, just as the very large safety deposit box that easily fit my 15” laptop, plus other belongings. The work desk was small and especially with a regular chair, not suitable to work at for a longer period of time. The TV was small and had a limited set of channels, but that was not so relevant for me. A detail, but really useful, is that there are sufficient power outlets and at the right place. This makes it very easy to charge your devices. The bathroom was on the small side, but fully functional and the water pressure from the showerhead was more than sufficient. Only minor thing that I've noticed in the past too, is that it requires some engineering creativity to keep the showerhead in the right position. This should definitely be improved. It is annoying and unnecessary. Last, but not at all least, was the breakfast buffet. I really enjoyed it. This is mostly a continental style buffet, but with an amazing amount of choices, including various types of fresh and very tasty breads, yoghurts, fruits, cheeses, juices, cereal, etc. This is a great example to other hotels how to serve a healthy, yet delicious breakfast.