Guest User
August 27, 2023
The room is very dilapidated, there are a lot of mosquitoes in the room, and the corridors are not soundproof. I booked the wrong time before and told Ctrip many times a week in advance that I want to change the check-in time, but to no avail! Until the day I checked into the hotel, the front desk promised a free replacement. When I called Ctrip, I didn't believe the hotel staff I asked in front of their voice, and asked the manager in charge of the front desk to sign what I wrote twice to prove that it was sent to Ctrip! After receiving it, Ctrip called at 11:00 noon and said that it is possible to change it, but the middleman asked to charge 50 US dollars. Since I was already on the way to Siwa that day, didn’t I say it was free? Ctrip's customer service said that you wait for my message and he will help me fight with the middleman. I have been full of hope, but I did not expect to receive a call at 8 o'clock in the evening saying that your hotel cannot be changed, and the money cannot be refunded! I called to complain, and later I found out that it was the middleman and Ctrip who sent an email saying that the payment must be changed before 12:30, otherwise it will be cancelled, but Ctrip didn't tell me the news, which caused me to lose one night's hotel expenses! Ctrip's customer service argued that it was because I did not agree to pay the fifty dollars, and I said that you have a recording. What did I say that I disagreed with? When did you tell me to pay the money immediately? Failure to pay will be cancelled! I'm just dissatisfied why I have to pay fifty dollars for free, it's not that I don't agree to pay fifty dollars! Where can I spend this little money to stay in a five-star hotel for one night? Ctrip said that this is a cognitive problem, and dissatisfaction means disagreement. It is my problem to delay the time and not pay the money! I don't know what happened to Ctrip's customer service over the years? The quality is too low, and it is obviously unreasonable to argue!
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