Hot Springs Hotels in Western Province, Sri Lanka

The room was clean and there was an aircon inside. Bedsheets were clean as well. They also provide a normal blanket (not just the second linen) and a towel (for free). Some of guests are not respectful to the neighbors (it was not quiet during quiet hours in the room). There was a safe and comfortable locker for luggage. As for bath and toilet it was also pretty clean. There was hot water but no shampoo/shower gel in bath cabins. There were no latches on the shower doors and no hangers inside. There was toilet paper in toilet cabins. There was a kettle in lobby on ground floor. As for cold drinking water they don't provide it. Internet connection was unstable and worked only from time to time. There were some compliment drinks as tea/coffee in the morning. Located in 15-20 mins walking distance from railway station. The staff was accomodating and helpful.

Overall experience is good. But there is some areas need improving Since my reservation AI went for take my evening snack. As per mentioned went to Pinklobster outlet. Had to wait to find someone in that outlet. And I went to Reception and informed there is no one and they called. Again I went back and stay around 15min and one of the person cam and inform us there is snack in another location. Pool bar service is perfect In the evening there was no lights in out corridor and evening Wifi not worked in our room informed to reception and they help us to resolve the problem. In the restaurant plates are not in good condition. There is lots of scratch marks on the plate. (Black marks)

The hotel room is very clean and has tiled floors. Located in Gannibu, so I chose it because it is close to the airport Staff are cordial and polite The hotel service attitude is sincere, and they sent cakes and a box of chocolate in the room. The facilities are first-class, there is a large swimming pool and two medium-sized swimming pools, which is already very impressive There is a beach just outside the hotel, with an unbeatable sea view, very satisfactory! ! ! The bar on the beach serves really delicious chicken thighs! The brand is a chain, I will try another one if I have the chance!

Clean, comfortable with nice view to the Indian Ocean. Very good gym with view to the ocean. Good massage service but very expensive. The breakfast was excellent. Good location in the city center, next to the USA embassy but very dark outside at night. Many restaurants around but the hotel has also excellent restaurants. The roof swimming pool has nice panoramic view but it was crowded.

Exclent service from the staff. Refurbished and newly renovated room but still have pungent smell of painting but staff very helpful when asked for air freshener. Great stay. Central location

We had a day to kill before our late night flight home, so booked a room and used the hotel facilities. The rooftop pool and jacuzzis are excellent. Decent range of food and drinks you can order up there. Also had a choice of many restaurants on site for our dinner. The room itself was lovely and met our needs in terms of having somewhere to freshen up before the airport. Note that the room has a window but it’s completely frosted, so you get natural light but no visibility. It didn’t bother us but might be an issue if you were staying longer. I don’t like that there’s a huge window between the bedroom and bathroom, esp when staying with a friend.

I recently had the pleasure of staying at Heritence and I must say, it was an extraordinary experience from start to finish. The welcome we received upon arrival was unparalleled compared to any other hotel I've stayed at. The staff greeted us warmly and went out of their way to ensure we felt at home immediately. The service at the pool bar was outstanding. The bartenders were attentive, friendly, and made excellent cocktails. The pool itself was pristine and provided a relaxing atmosphere with plenty of comfortable seating and beautiful surroundings. To our delight, we were offered a complimentary room upgrade, which made our stay even more enjoyable. The upgraded room was spacious, impeccably clean, and offered stunning views. Throughout our stay, we encountered staff who were not only polite but also highly professional. They were always ready to assist with any request and did so with a smile, making us feel truly valued as guests. The location of the hotel is another highlight. It's conveniently close to the airport, making our arrival and departure hassle-free. Additionally, it's situated near a beautiful beach, allowing us to enjoy the sun and sea within minutes of leaving our room. Overall, our experience at Heritance was nothing short of perfect. I highly recommend this hotel to anyone looking for a memorable and luxurious stay. We will certainly be returning in the future!

Amazing historical colonial hotel. Staff are very attentive but do need to use initiative sometimes to solve guests needs & wants instead of following every rule set down no matter how small or irrelevant those rules are. I wld highly recommend this hotel as we had a great stay there 👍👍🎉🎉

Unfortunately underwhelming... We booked a room with 2 double beds (alternatively 2 single bed) for a higher price because that's what we wanted - when we checked in, we were given a room with 1 double bed. Unfortunately the bed couldn't be spitted and no other room was available (which we highly doubted, as we were one of the early one's checking in that day). We received a very soft co-sleeper bed... The first night, we went to bed quite early as we were exhausted from the day. Suddenly, there was banging on the door - up to 10 times - before I was awake enough to open the door to 2 service guys from the hotel, giving me some cut fruits and 4 pralines - at 10:30pm!? I was totally confused by the time and behaviour... Also the personnel wasn't of great help when asked regarding directions, post office, or else... We just didn't like the experience we had in this hotel.

Just put some pictures for your reference, it's a pretty good hotel I am particularly impressed by Kasun's service. The breakfast, lunch and dinner here are also very nice. The only drawback is that the gym can't be used except dumbbells, and the shower is not very convenient.