Hot Springs Hotels in Kanagawa Prefecture, Japan

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

I love this hotel! From the moment we were ushered in from the shuttle coming via Odawara stn, the hotel felt very welcoming. Reception was a large open table that is not your typical hotel reception that feel too formal. we were first brought to the lower bar seating area where it’s comfy sofa seating. Check in took awhile as many guests were received from the hotel shuttle bus (25-30 seater). Staff always check in with us on the progress while we waited. Room came with private onsen though I hope it could have been the natural spring water instead of tap. Love the huge room size thats great for little kids to run around, met my standard of cleanliness as well. Breakfast adequate but not a huge spread which I find pricey at 3900 yen. Some bread, fried jap style fish, somen, cold appetisers, veg dips, fruits, around 6-8 hot dishes including omelette and poached eggs. Yet a lot of drink choices fr milk, soy, juices, teas, etc. we had the set dinner 18000 yen and 15000 yen as both of us had diff menus. Was a 3-4 course dinner, nothing out of this world and we didnt want the hassle of walking out to find food. This was one hotel we found many singaporeans (we are one too) as breakfast and dinnertime in resto is when we started noticing the accents. Nearby is a 7-11 nearby around 300m by foot if you feel peckish in middle of the night. Very pleasant stay, like that they provide mpv service to and fro gora station that would be most main boarding point to other attractions, mind that it runs till 6pm so any later you can take the Hakone Tozan bus which brings you to the pizza resto just a short 50m walk from hotel main road.

Check in and out was a very long process during peak hours. They were also very not accommodating for a family of 4 in the double queen room, even though there was ample space. The location was also quite inaccessible via bus from the train station. Rooms were clean. Nice to have laundry in basement (but must use Suica to operate), and the only restaurant at the hotel was hard to book. There is a convenient store right next to hotel. The onsen was lovely, but they switch the genders daily so be cautious!!

The environment is very good. In the beautiful garden, it is not convenient to just carry a suitcase down a steep slope. Fortunately, a big Japanese brother came to help with the luggage. The shower water in the room is too flush and not concentrated, the lighting switch position design is not good, and it is not convenient to turn off the lights at night. The old people in charge were very nice. The air conditioner sounded a lot to help fix it. Last night, the power was cut off and I helped bring my luggage to another hotel. Thank you very much!

There are too many complaints, so I will list them one by one: 1. The view from the private bath in the room is very bad; 2. The public bath only has one big pool, and there is no basic configuration of sauna room; 3. The surrounding environment is monotonous, and there are no garden facilities; 4. The shuttle bus is arrogant and only stops at Kowakudani Station; 5. The freshness of the food is average. As one of the top hot spring hotels in Hakone, I have to say that I am quite disappointed.

This ryokan is simply too lively! It's a pity we were there a bit too early coz the garden will be so beautiful in full bloom! The staff are friendly and nice! Service is superb! But when come to value for money, their sister hotel Tenyu is of better and greatest value with a slight higher price but worth it. However they are totally different type of ambience and feel. For ryokan experience, this is no doubt better choice

The hotel was right next to the Odawara JR Station, I could walk to the station from the 3/F of the hotel building conveniently ! The 3/F was the restaurant floor with over 20 choices ! Most interestingly, they were operating in an ancient Japanese complex (looking like the Edo Period). I will for sure go back to this hotel the next time I visit Odawara. However, the single room was very small, but acceptable for one person according to the Japan standard. Still, I hope that the bath room could be a little bigger. It was so small that the basin went half into the bath tub !

It was a size that could not be used for one night! There is also a feeling of cleanliness! You can sleep in bed or in a Japanese room with futons! It feels good to see the sea from the room! There is a pre adjustment machine and check out is smooth! There was no reservation with dinner, but there is a shop just a short walk to the nearby Miura Kaigan Station, and the parking lot can be accessed and accessed as many times as you like if you pay 500 yen for the guests once. , You can go to the shops along the coast immediately! I wish I could have booked a dinner for all-you-can-eat crab, but it was late to make a reservation. .. Also, when I go to Miura, I would like to use it with ２ meals. I wish there was a game corner and a place where I could play table tennis. I played in the pool, so I wonder if I had a night to play. .

This Ryokan is a bit secluded. Do email them if you need a free shuttle van service coming from the Yugawara train station (van service started after 2pm). Their is service is outstanding from the moment you arrived at the hotel. The room is huge and lovely. The open air bath area offered a nice scenic view during the day. The night view of the moon and stars while soaking in the bath is even more stunning. The Kaiseki dinner and breakfast were delicious. The service staff was very professional and tried their best to explain the different courses of food with their limited English. Highly recommended for people to experience their first Ryokan stay.

This is one of the best ryokan I have ever stayed in. Firstly, the location is right next to Gora Station, less than five minutes walk, which makes a big difference if you've come from, say, Tokyo to Hakone. Additionally, the rooms were comfortable and the private baths/balcony feature available for all rooms is lovely. The Double Western room we stayed in had the best of both worlds with the traditional Japanese bath and a comfortable bed (while futon are fine, we preferred a bed). Finally, the samue monk work clothes the hotel lends you to wear as sleepwear is so comfortable, my only complaint is that there are none available for purchase. Also, the hot spring bath facilities were great. We only used the shared not public ones, but they were clean, beautifully designed, and well ventilated (which is important for not getting overheated). Travellers take note: a lot of restaurants in the area close after 7pm, and the dinner set is on the pricier side, so best to plan your dinner accordingly. The restaurants we did try (notably an udon/soba place) was very good. And the nearby shuttle to Pola Art Museum/13 min from Hakone Open Air Art Museum make this a good hotel for art-lovers. The staff are friendly and helpful too.