Cuenca Hostels

The Hotel Boutique Santa Lucía is a former 19th century colonial house, so the facilities blend the luxury and charm of an old house with the comfort of the 21st century. Hotel staff deliver outstanding service at the front desk, restaurant and bar. I highly recommend this hotel, in the heart of Cuenca.

Superb smart city hotel with good facilities and decent size rooms with all you need. Clean and polished look. Perhaps could do with a few more decorations in the room. Heater was great at drying wet clothes. I do miss curtains at hotel windows but black out blind works very well. Nice rain shower too. Hotel is close to a shopping centre as a bonus. Good location to visit Cuenca centre as well as out of town highlights. Excellent 10th floor pool and jacuzzi. Plus steam and exercise room. Great views of the city from here. Restaurant not big but people spill out to the seating area just outside near reception. Nice big breakfast selection as well as evening meal. Bar is small ish but has all you need. Seating nearby. Be good if bar was away from the main doors but not end of the world. Good views of the city on this level too. Pleasant and helpful staff.

After a stressful drive from Guayaquil, we arrived to friendly, welcoming staff, delicious snacks, and hot tea. In our room there was a personalized card from the general manager and a beautiful spread of desserts. The hotel also went out of their way to accommodate a playpen and blanket for our 7 month old which she surprisingly slept amazingly in every night. We were able to see the river from our window which was very peaceful. The hotel is very quiet and relaxing. Although it was a short trip, we truly enjoyed our stay at Oro Verde Cuenca and are already planning our return!

The hotel is exquisite and elegant, the room is small, but it makes people feel comfortable. The location is in the center of the old city and it is convenient to go anywhere. It fits the city atmosphere of Cuenca!

Left Zahir hotel just a few hours after checking in. The staff although friendly and smiley, even hospitable, is absolutely abandoned by management and let them to tackle maintenance issues improvising and making up excuses for the collapsing infrastructure of the hotel. NO HOT or even Warm water!!! That’s right l, the 4 star hotel had issues with their water heating systems and for a couple hours they were givings a run a round and not directly telling us that we checked in for our 13 night stay at a hotel advertised as one if the best, which really deliver one of the worst. Again, the staff tried their best, I must mention Santiago, who when out if his way to make our family comfortable, and yet, in the absence of a manager on duty, at a hotel occupied to full capacity, NO MANAGER or duty. Do not pay Zahir this much money for even a night. You will be sorry.

I've been in Cuenca around 10 times already and been to at least 8 different hotels and airbns, but Selina Cuenca is just perfect. The location of the hotel is the best, you are two steps away from cuenca old town, in front of the river, you cross the river through the multiple bridges and bam you are in the downtown cuenca. The hotel is beautiful, rooms, terrace, everything.

A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. This upscale hotel is 0.2 mi (0.4 km) from San Sebastian Plaza and 0.4 mi (0.6 km) from Convent of the Assumption.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.