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Top rated hotels in Saanen

Gstaad Palace
4.6/546 Reviews
My recent visit to the Gstaad Palace was full of anticipation, looking forward to enjoying lunch while admiring the views. However, an unexpected incident overshadowed this pleasant moment. As I left the restaurant, I was confronted by a policeman, who claimed that the hotel had accused me of theft, based simply on my youthful appearance and single status. Shortly after the incident, I received a phone call and email from management expressing their sincere apologies. Their proactive approach in contacting me personally, acknowledging the mistake and expressing sincere remorse was both unexpected and much appreciated. Despite their apology, the experience was truly unpleasant. I appreciate their acknowledgement and their efforts to rectify the situation, but it's important to stress that it was a difficult situation to live through. I sincerely hope that such situations will be rare in the future, and that steps will be taken to avoid similar misunderstandings. However, knowing that the Gstaad Palace is committed to resolving problems with humility offers reassurance for future visits. In summary, my experience at Gstaad Palace was not defined solely by the incident, but rather by the care and dedication shown by management in its aftermath.
Hotel Landhaus
4.2/516 Reviews
Saanen
We stayed for 2 nights in mid-May 2023. The hotel is just a five to seven minute walk from the Saanan Train Station and one station before Gstaad, if you come from Geneva, as we did. We reached around 9 pm in the evening and were allotted room 21, which is the room with the balcony on the 2nd floor; ( you will notice from the hotel photo), is perhaps one of the best rooms, being a corner room with balcony and lovely views. The dinner was just a vegan burger and a salad. Adequate. The bedrooms were entirely timbered, comfortable with sufficient storage and in-room heating from a radiator, placed under the front window. Toilet was a bit small and no bathroom slippers were provided. We requested but was told as it was a 3 star property, hence they did not provide it. Breakfast was the usual continental, with the hot items being only boiled eggs and choice of coffee/tea. Rest was cold meat, fruit, cereals, cheese and bread. Not the best which we have had, but acceptable. A few more hot choices especially in the eggs choice or sausages would have helped. There was only 1 lady who was looking after the breakfast area, the restaurant and the reception. Perhaps, because of low occupancy. However, what I wish to compliment the hotel staff about, was their help and co-operation in forwarding some clothes which we had mistakenly left behind. We connected with the hotel the very evening after we left and they confirmed that they had them. Their cost was not much but they had an emotional connect with us. We asked them to keep them with them till we could decide the way forward. As luck would have it, some family members are visiting Switzerland at the time of writing this review (in early July 2023) and staying for a few days in Bern. The staff, on our request, packed and sent the stuff to the Bern hotel after coordinating with the Bern hotel, on phone. They never asked us for any payment though we were willing to pay for it. This is outstanding customer service.
Bernerhof Swiss Quality Hotel Gstaad
4.2/536 Reviews
I advise staying anywhere but Hotel Bernerhof. The rooms on the top two floors are private apartments and the construction and renovation noise from these units make the hotel rooms uninhabitable. Management is completely unresponsive in dealing with the situation, offering only excuses and a complete inability to stop the incessant noise. Forget trying to work, take a nap, or enjoy Gstaad in a room with incessant construction noise above.
Hotel Arc-en-Ciel Gstaad
4.5/562 Reviews
Amazing hotel and staff, truly 5 star all the way. We have stayed at some renowned 5 star hotels around the world and must say, this is one of the best. We had the 1 bedroom apartment. Amazing decor, furniture and beds. Cleanliness 5 star. What made our experience 5 star is because of the staff. From transportation from and to the train station, during breakfast, and specially the front desk. Looking forward to visiting again.
Golfhotel les Hauts de Gstaad & Spa
4.5/546 Reviews
Saanemöser
The hotel is an excellent location at the heart of the Gstaad ski area. Hotel has every facility, rooms smart and comfortable and food and wine list are superb. Best of all, the service is impeccable and staff are incredibly friendly and helpful.
Gstaaderhof - Active & Relax Hotel
4.4/570 Reviews
The couple who own and rent the chalet are amazing. Really handful and happy people. I really felt at home as it is a little house guest. Great views and very close to the town! I will definitely come back and I highly recommend it!!!

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Local Travel Info

Number of Hotels3
Number of Reviews29
Highest PriceNZD 705
Lowest PriceNZD 79
Average Price (Weekends)NZD 381
Average Price (Weekdays)NZD 352