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Travelers Reviews of Quintana Roo Hotels

Casa Cielo Cancun

Casa Cielo Cancun

3.8/58 Reviews
Downtown Cancun
Pros Location. Rooms, hotel grounds The location is about 5-10 min walk to the main area of downtown with all the shops and markets. The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day. The property has a front gate so it made the hotel feel very secure and safe at all hours. Overall no issues with the hotel itself. Cons Communication and checkin I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel). I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
Layla Tulum Boutique Hotel

Layla Tulum Boutique Hotel

4.5/558 Reviews
It was unfortunate that we had some trouble with the reservation, but the service they provided made up for it. When we were unable to make a reservation for one day, they upgraded us and made a reservation at another hotel in the chain. When there was a problem with our rental bike, they arranged for a new bike from another place. And Layla's hotel was wonderful, especially the view from the rooftop pool. If I had to point out one drawback, it would be that the room had a bit of a moldy smell, probably because it was by the pool. It didn't bother me after staying in the room for a while. The other facilities were great, and I would recommend this hotel if you're staying in the downtown Tulum area.
O' Tulum Boutique Hotel - Adults Only

O' Tulum Boutique Hotel - Adults Only

4/5102 Reviews
Soliman Bay
Fantastic experience Kind staff and great amenities Rooms are particularly great for couples, very romantic setup I wish the entrance was better located
Villas Carlota Cancún

Villas Carlota Cancún

4.4/547 Reviews
早餐太差了，連個雞蛋也沒有，就是咖啡、烤麪包、香蕉，洗澡水還不熱
Hotel Esencia

Hotel Esencia

4.8/542 Reviews
Casa del Solar Centro Cozumel - Wifi Gratuito Fibra Óptica 200 Mbps

Casa del Solar Centro Cozumel - Wifi Gratuito Fibra Óptica 200 Mbps

4.6/537 Reviews
VIca Guest House Con Piscina en la Entrada de la Zona Hotelera

VIca Guest House Con Piscina en la Entrada de la Zona Hotelera

4.3/543 Reviews
Downtown Cancun
Villa Leo Cancún Downtown

Villa Leo Cancún Downtown

3.5/56 Reviews
Downtown Cancun
Casa Cristal

Casa Cristal

4.2/57 Reviews
Downtown Cancun
Casa Gem B&B

Casa Gem B&B

4.7/534 Reviews

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Property Information for Tourists

Total Properties3,387
Number of Reviews1,961
Average Price (Weekdays)NZD 599
Average Price (Weekends)NZD 600