Homestays in Quintana Roo, Mexico

Beautiful looking hotel in a convenient center town location. Rooms are small but have everything you need. Food and drinks are great when they get to you because service is a bit slow so order with enough time. Nonetheless we were treated nicely by the staff. The rooftop pool and the view from there is gorgeous.

What we wish we had known before booking this hotel: - COMPLETELY ISOLATED. There is nothing around (super residential) and it was a $60 USD taxi ride to go to the center of Tulum ($30 each way), or pretty much anywhere else. So you need a car to stay there. - NO SWIMMING OR WALKING ON BEACH. There is sooooooo much sargasso/sea**** on the sand (like a 2 foot tall wall) and in the water (like sea**** soup), and coral + rocks on the bottom so we couldn't get in the water at all. And that's true of the whole area, on both sides of the hotel. It's also hard to walk on the beach because the sand is full of coral pieces, hurting the bare feet. Not at all what we wanted. - FOOD & DRINKS ARE EXPENSIVE. The food and the cocktails at the hotel restaurant were good, and some even very good, but the prices were almost California prices. And with no other options around, and no way to get anywhere, it got pretty expensive. - NOT LIKE PHOTOS. While the design of the hotel is beautiful and stylish, the place is in a state of disrepair. Looks like it's been open for more than 20 years, and it's not even 7... We thought we were booking a luxury boutique hotel based on the price, but it didn't feel like that in person. On the positive side, the staff was AMAZING. We loved everyone, and they made our stay pleasant even though we were disappointed in several aspects. Lucy, Luis & Fabian at the reception and Moises, Eduardo & Ricardo at the restaurant/bar were all wonderful!

Beautiful looking hotel in a convenient center town location. Rooms are small but have everything you need. Food and drinks are great when they get to you because service is a bit slow so order with enough time. Nonetheless we were treated nicely by the staff. The rooftop pool and the view from there is gorgeous.

What we wish we had known before booking this hotel: - COMPLETELY ISOLATED. There is nothing around (super residential) and it was a $60 USD taxi ride to go to the center of Tulum ($30 each way), or pretty much anywhere else. So you need a car to stay there. - NO SWIMMING OR WALKING ON BEACH. There is sooooooo much sargasso/sea**** on the sand (like a 2 foot tall wall) and in the water (like sea**** soup), and coral + rocks on the bottom so we couldn't get in the water at all. And that's true of the whole area, on both sides of the hotel. It's also hard to walk on the beach because the sand is full of coral pieces, hurting the bare feet. Not at all what we wanted. - FOOD & DRINKS ARE EXPENSIVE. The food and the cocktails at the hotel restaurant were good, and some even very good, but the prices were almost California prices. And with no other options around, and no way to get anywhere, it got pretty expensive. - NOT LIKE PHOTOS. While the design of the hotel is beautiful and stylish, the place is in a state of disrepair. Looks like it's been open for more than 20 years, and it's not even 7... We thought we were booking a luxury boutique hotel based on the price, but it didn't feel like that in person. On the positive side, the staff was AMAZING. We loved everyone, and they made our stay pleasant even though we were disappointed in several aspects. Lucy, Luis & Fabian at the reception and Moises, Eduardo & Ricardo at the restaurant/bar were all wonderful!

We stayed here 4 nights as part of a much longer birding trip around Mexico and Belize. The B&B is set in grounds with some nice trees and shrubs, a pleasant swimming pool and an outdoor bar / kitchen area which guests can use. But there was lots of dog poo around the garden and it was rarely picked up. The kitchen wasn't very clean. The location is good, c15 min's walk to the town and with a few restaurants, shops and bars nearer. The rooms are nicely finished in wood, with colourful ceramics, air con, a fan and a clean bathroom and bedding; but there was a lot of dust elsewhere. The shower ran cold after a short time and the flow wasn't very strong. We had booked well in advance, but a few days before we were due to arrive, the host contacted us and said she had made a mistake and we needed to change rooms part way through our stay. We agreed to do this but when we were there, we were given no warning, and came back to our room to find belongs moved to a new room. It wasn't until later that we were given details of the new room and then we found lots of our belongings hadn't been transferred and we had to go and retrieve them. Then after settling in, we couldn't lock the door and had to call the host who seemed somewhat inpatient to respond and assured us that there was a knack to locking it. She showed us, and I simply pushed the door gently and it opened. She tried again, and the same thing happened. She asked one of the long term guests to fix it and he tried but couldn't and then she offered us a different (better) room, which we accepted. Two days later the maintenance man was still trying to fix it. The place is full of dogs and they're not very well controlled. One in particular , persistently jumped up at us when we arrived and the host seemed unable to stop it (it calmed down a bit later). Another jumped on our bed and the host made no attempt to stop it. Breakfast is served for everyone at 08.30 (no flexibility) and everyone is encouraged to sit around the table and have a chat. It was a minimalist affair, eg a tiny portion of (egg) tortilla or a fried egg (with nothing else) and a small bowl of chopped fruit and yoghurt. Not a slice of toast in sight! Wifi was poor. There was too many negatives here to score it above average.