Homestays in Upper Austria, Austria

This resort hotel is impeccable except that it is inconvenient for the elderly to go upstairs without an elevator. I deliberately contacted Ctrip one week in advance to apply for a room on the ground floor for my 80-year-old parents, but after arriving at the front desk, I was told that I had not received any notice. The parents were very anxious and didn't know how to go upstairs. Fortunately, the hotel owner was reasonable and took care of the elderly and upgraded my parents to a superior suite, which solved this problem.

I stayed 5 nights here and everything was wonderful, everything is close by car, you have a supermarket 400mt away and little else... The room was clean and they cleaned it every day. Perfect and fast wifi, free parking in front of the hotel. All very well at a very good price.

I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.

All in all, the service is good, but I have to describe the breakfast as poor. Coffee is good, but it is also the best.

This resort hotel is impeccable except that it is inconvenient for the elderly to go upstairs without an elevator. I deliberately contacted Ctrip one week in advance to apply for a room on the ground floor for my 80-year-old parents, but after arriving at the front desk, I was told that I had not received any notice. The parents were very anxious and didn't know how to go upstairs. Fortunately, the hotel owner was reasonable and took care of the elderly and upgraded my parents to a superior suite, which solved this problem.

I stayed 5 nights here and everything was wonderful, everything is close by car, you have a supermarket 400mt away and little else... The room was clean and they cleaned it every day. Perfect and fast wifi, free parking in front of the hotel. All very well at a very good price.