Fatima Homestays

I stayed one night at the Mercure hotel in Fátima. I was greatly impressed with hotel's excellent location, high quality services, and excellent cuisine. The staff is very friendly, efficient and professional, always eager to make your stay as pleasant as possible. Very nice décor overall and very comfortable rooms. An excellent experience. From now on this will be my hotel in Fátima. I strongly recommend it.

Chose the hotel due to its perfect location but was pleasantly surprised at the super modern facilities, the kindness of the the all the staff. Comfortable bedding, the room décor was modern chic, and very clean. My room faced the square and as a perk, I could hear the bells of the sanctuary and also the mass if I opened the window, such a peaceful view in the morning. I had a buffet at the restaurant (for 18 or19 euro), it not so many dishes but all were delicious, especially the dessert. I was glad that I had dinner there. Their breakfast also has a good selection. The hotel also has a souvenir store right in front, very convenient to get to the evening candle processions and gifts from Fatima. High speed wifi. Overall I'm happy with my stay and I would book this hotel again for my next trip.

Stayed at this hotel as part of a tour. Would highly recommend it. We found the hotel well located with easy access to everything (although it’s a very small town). Everything is clean & modern and service was great. Breakfast area doesn’t start until 7:30am so if you need to leave early like we did may need to consider alternatives. Food was fine, but nothing special. WiFi was fast enough. Lots of people stay here as part of their religious pilgrimage so can only imagine how busy it gets at certain times.

This is a fabulous hotel, in every respect. Attentive, well trained staff, spacious rooms with huge bed, very comfortable. Small balcony to watch the many birds and their antics. Kettle, teapot, cup and saucer delivered on request. Breakfast room service was unbelievable. Really good. Staff very attentive. This hotel has a great management team, well organized, every detail. Good heating. Reading sofas upstairs. You won't be disappointed here. It's exceptional.

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob