Castle Homestays

I will start with the good : Friendly / helpful staff Great location, close to everything Top floor was very quiet and clean The reception / bar area was very very nice Had a nice meal in the restaurant Now for the bad, which is a shame cause we love Premier Inn's : Not enough staff The self serve did not work, spat blank pieces of paper out, so waste of time got upstairs no WIFI code, so back downstairs then it stopped working again after 24 hrs so back down to sort it again Toilet seat broken Coffee machine leaked No tv remote, back down again Only 1 lift working so long waits, on 10th floor, not walking 1 large / 1 small towel for 2 guests, there used to be 2 spares too Dirty glass everywhere in communal area's No bedside table left of the bed so had to use the stool which isn't a very flat surface Outside front of hotel was dirty, rubbish everywhere, needs more maintenance So overall very disappointed :-(

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

The hotel is located in the city of Cardiff, 400 meters from the commercial center and less than one kilometer from the castle. World chain hotels, standardized management, a hundred times stronger than the old hotels in the UK, the price is not expensive in advance. First choice abroad.

Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.

probably the best hotel i’ve stayed in for just going to party! we had a lush time and hotel staff were amazing from start to finish, we felt so welcomed and had an amazing stay at this hotel the rooms are gorgeous and spacious, TV worked perfectly, we had coffee tea and hot chocolate and an ice machine right outside our room- talk about fancy. there was an amazing mirror light in the bathroom which gave out the best lighting! we was on the 11th floor and it was perfect, so quiet and such amazing views i cannot wait to stay here again 🤗

After having a number of afternoon tea’s in this hotel I’m saddened to say that todays experience was not like it has been in the past. The food was still good but the experience and service was a huge let down compared to before. The Hendricks afternoon tea’s have stopped which is sad as many of us would of had these. I ordered a second cup of coffee and ended up waiting 25 minutes for this. Some of my friends mentioned their coffee’s were cold. One asked for a second pot of tea, she was asked if she wanted a fresh pot or the one she’d been drinking topped up, she requested a fresh pot but received the same pot of tea back having just been topped up with hot water. The tea was weak and stewed. The Welsh cakes were dry and stale plastered in sugar! The atmosphere was lovely however it’s sad that we have all agreed we will not go back again (party of 13)! Plus there was a 10% service charge on top of the price for our afternoon tea. We gave a little more but thinking back on this I wish I had said no. Sorry to have to write this review.

We arrived a bit early and were able to leave our luggage in the storage room and we received a ticket for this which was good. Our room was really comfortable and there was ample space to hang up my dresses. The bathroom was a good size and there was a bath. We were on the railway station side but with the window closed, you could barely hear them. The bed was comfortable. The staff were really kind and helpful. You could hear people coming back into their rooms and unlocking their doors which could be a bit disconcerting but overall I really liked the hotel. Easy to walk to the main stations and along the river.

The hotel is in a good location, right in the city centre, a 10-minute walk from the train station. However, there is a bar downstairs, which will be a bit noisy at night, but it does not affect sleep. The hotel is clean and recommended.