Caerleon Homestays

After watching the hot air balloon from Bristol, I found this resort on the way to Cardiff. The room and breakfast are great! The price of the hotel can live in such a five-star hotel really worth it! The only dissatisfaction is that it takes 15 pounds a night to park overnight.

Visited for lunch yesterday (Sunday 25th September) and as we have eaten here literally hundreds of times over the years we pretty much knew what to expect. Have never been let down by either the food or service. However yesterday was exceptional, I had some of, if not the best cooked fish I have ever eaten, and that includes a number of Michelin star restaurants both in the uk and abroad. Fish is simple to cook, but hard to cook really well, the chef here nailed it. Every member of staff we encountered were brilliant, polite, helpful and a credit to the hotel. Will be back next month .

Booked a golf break for 4 people. 4 star accommodation. Some really nice staff - waitress, some golf staff and some reception staff. Some simple improvements could improve the experience for guests: 1. MAP OF COMPLEX - its a large site. We needed a simple map to show us how to get around. It would have saved SO MUCH hassle on the first day. Staff trying to explain how to move between sites without a map is confusing. Cars from one part to the other is challenging as there is limited time parking. Added cost of other parking. Minibuses that dont come for ages. Drivers blaming reception staff. A lift that doest go to the ground floor!! Terrible sinage all round. However the Manor Hotel and Main Hotel were connected by easy access escalators. Once we knew our way around it was so much better but it took the first day which we filled with hassle and rushing around. Just a simple map please. 2. Don't close the halfway refreshments shack early. On a warm afternoon desperate for water refill staff closed early and were very unhelpful, rude in fact even though we were asking politely. We found out ourselves there was another option on the way to the 10th tee - pity they didn't tell us. 3. They cancelled out restaurant booking 2 days before saying it was closed due to maintenance. In fact it was used for a large conference. Not nice to be lied to.

I stayed at this hotel recently for a conference at the ICC, and I must say this place was great in terms of cleanliness and friendliness of the staff. I will be staying here again for future trips! The walk to the ICC could be better as you have to cross many traffic lights, but that's for the council to fix! Loved the breakfast by the way!