Posted on Aug 8, 2025
Guest User
We stayed in a 1 bed lodge. The property had everything you need and the washing machine/ tumble was a great addition and we were also given a few wash sheets- bonus.It was also fully equipped with the little things that makes the stay more enjoyable/ comfortable such as kitchen roll/ tea towels/ liquid/ coffee/ tea/ milk sachets and shower gel/ shampoo. The heater in the bathroom was also great to offload wet towels from the pool.
The house itself was good. The only thing that would have made it a tad better was a little bit more attention to cleanliness detail. However I am certain that had we pointed this out to staff this would have been rectified as they did with a request for change of bedding. On the flip side, if it had been overly spotless I probably wouldn’t have relaxed either with our 2 children. In all, we cannot complain for price we paid.
The events put on was a lovely surprise as we didn’t expect this. This ranged from bingo, bouncy castle and a magic show.
The different food vans each evening were a lovely touch. We only tried the chicken curry on a Monday evening and to be honest, we thought it lacked on flavour.
The peacocks were super amazing wondering around and the three little ducks.
Lovely location to go out and explore we went to Bucks Mill ( beautiful) Bute ( beautiful) and Westwood Ho! Also nice for a bit more ambient. Also, if you have children, the milkyway adventure park is a lovely addition and takes about 25 minutes.
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Price per night from:AU$127
Posted on Aug 23, 2025
AndyPP
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
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Price per night from:AU$338
Posted on Jan 2, 2026
Guest User
A simply Devine hotel with such historical charm
The charismatic entrance foyer draws you into this wonderful exquisite reception area
We had the upmost pleasure in staying on New Years Eve
& were greeted with a lovely glass of free champagne in letting the New year in
They also had a really good modern band playing the finest of music in one of their opulent rooms
We would grant this very fine hotel a definite 5 Stars experience
Many thanks
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Price per night from:AU$154
Posted on Jun 28, 2026
Anonymous UserPreviously emailed to ask if car parking available and was told yes, car parking on site, arrived to find no car parking and you have to park in a public car park (and pay) up the hill from the hotel. The manager did apologise and waived the £20 early check in fee . Was then advised the England match would be shown in the bar and drinks would be 3 for 2. Got back to the hotel to watch and take advantage to be told by the bar member that the tills were not working and because she couldn’t work out 30% off the drinks they were not offering any 3 for 2 and what did we want her to do about it. Unfortunately poor customer service which isn’t what I would expect and I wouldn’t choose to stay there again.
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Price per night from:AU$147
Posted on May 14, 2026
Guest UserThe hotel is lovely, great atmosphere and brilliant location. I got the sea view room and it's literally in front view of the beach and all the action. The room was large, spacious, clean, massive super-king bed, and the facilities were good as I discovered a basement gym which is really neat.
However, as frequent traveller who loves functionality, in comparison to what I've seen in other like-for-like hotels, for a premium room with sea view, one of the window panes were smudged and dirty so I couldn't fully appreciate the ”sea view”. Secondly, for a premium room you would expect biscuits, water bottle, fridge as minimum, and optional extras for premium rooms I see bath robes and slippers. But the hotel didn't have them at all. All on top of that they didn't serve dinner as a whole (and hence no room service) and then charging £15 for parking, which is ridiculous to be totally honest. I parked on street 2 min walk away £6 by 12pm next day.
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Price per night from:AU$89
Posted on May 11, 2025
Guest User
Overall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.
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Price per night from:AU$151
Posted on Jul 7, 2025
8285SueH
We stayed for just one night. A much better experience than we had expected, given some of the recent reviews.
The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower.
The bed was comfortable and we slept well.
Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!
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Price per night from:AU$107
Posted on Jun 8, 2026
Marty-not McFlyBooked two rooms for a family stay.
Stayed on the hottest weekend in May ever!
One room freezing the other boiling. The air conditioning is not as reliable!
Rooms again varied. Although I chose the same one was spacious and airy the other a bit more crammed
I was told check in was FROM 3pm and we were not allowed in till 4.30 what complicated our plans.
The breakfast is good but super busy. Not enough staff to manage the demand. Felt bad for the staff running around!
Overall good! Great location!
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Price per night from:AU$139
Posted on Feb 10, 2026
Guest User
For a 4 star hotel this was very disappointing. Only 1 person on reception and a queue of people waiting to be checked in. A very tired hotel that has been not been well maintained. Our room was disappointing, a balcony we couldn't use, a double bed that felt like I was sliding out of it all night as the mattress was worn and had gone soft on my side of the bed, an uncomfortable toilet as the seat was too small for the toilet. Many other small things as well, we expected better.
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Price per night from:AU$95
Posted on Jan 29, 2025
Guest User
The Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.
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Price per night from:AU$122