the room rate isn't cheap $5xx per night, but the maintenance of toilet isn't good. My room number is 24xx ..but the reception didn't guide me how to reach my room. I need to take times to find the way. because the signage in a lift inside. the corridor signage was wrong. The sink is a bit chocked up and very difficult to switch on the tap water. The breakfast is good and many coffee selections.
An undisputed five-star hotel. If you want to stay at a higher class hotel than the Dorint Hotel, this is the place to go.
There is a 996 race car at the reception, and you can enjoy a racing simulator and a bar.
A smoking lounge is available, and it is nice that you can smoke while sitting in a chair in a spacious space.
The *** attached to the hotel is mechanical, and first-time visitors can register as a member at the reception desk and enter. It is quite easy for beginners to get into, but it is still a little disappointing compared to the type with a dealer.
The view from the balcony is inferior to Dorint. If you try to see the GP course, you can't see it because the stands block your view, so if you want to see the cars, Dorint is better.
The hotel was overall very good and without any challenges. But staff always friendly and helpful. Unfortunately, organisational and quantitatively not satisfied. The combination of cash and reception is innovative, but if this double area is occupied with only one person and in all cases waiting times are not negligible, there is a significant need for improvement. Breakfast with massive waiting cords, I have never experienced. That means the breakfast area is underdimensioned. The staff who are friendly and helpful despite overload is a light view of these organizational and constructive deficiencies.
Parking is a big trouble, going to the parking garage, walking for a few minutes, the service attitude is not good, open an invoice and crooked, in the center of the city, it is not good to drive in, the room facilities are very good
First, Booking is scheduled, hotel pays for check-in.
At 7:30 in the evening, the reception of a Bai girl was very good. Unfortunately, I tried four times. Two credit cards could not be used. Contact Booking, can not handle, contact CCB Overseas Hotline, several times of hardship beyond patience, no manual customer service acceptance.
At this time, the front desk changed a hei brother, a serious face, anyway: without money without check in.
300 euros in the wallet 💶, I don't know what disappeared, rummaging through all pockets, no results.
Can't trouble others at night, change Trip.com, it takes nearly an hour, Trip.com brother has tried international and domestic credit cards, savings cards, contact European agents several times, agent phone hotel, European agents prepaid hotel, finally solve the problem, during the customer service help contact CCB 24 hours customer service, Waiting for more than eight minutes, no one responds.
Get the room card, around 9:30 in the evening, in the lobby sofa 🛋️ daze for an hour, if there is a cigarette 🚬, it is best.
The rest is very good at night, there is no American 🇺🇸 soldiers inside, it is estimated that they have gone to the Ukrainian border.
Thanks to Trip.com, five-star service, although the price is much more expensive than Booking, resolutely offload Booking, follow-up itinerary ticket hotels all Trip.com booking.
Hotel with good breakfast and a small sauna area as well as a small pool. After I had the opportunity to switch the room for driving chair noise, I had a quiet and beautiful room with views to the backyard and over the roofs on the top of the church tower from the castle church. I enjoyed the stay and was treated very friendly at the reception and in the friendly breakfast room with view to the park.
This hotel is good for everything. Hilton who lived in the same location is not bad. This time, my friend also recommended the nearby park hotel to try it next time.
97 reviews
8.9/10
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GGuest UserI booked a single room and was very happy to have a double room with a modern bathroom and fridge.
A late check-in (via the box + pin) worked great.
SShuk YiThe hotel chain is all located near train station and we trust the brand. That's the reason we chose this hotel. This one is about 10 minutes walk from Mainz train station. Very easy for travelling. It's also within walking distance to the old town where there are few Christmas markets - all about 20 minutes' walk.
The room is spacious and clean. The bathroom has enough hooks and rails for towels and clothes.
Staff are very friendly. In general, the Germans are hospitable and friendly to foreigners.
GGuest UserService was absolutely first class from email contact before arrival, help with a luggage issue upon arrival , checking out, and everything in between. All staff were really lovely and helpful and always smiling!
Food was perfect and the restaurant staff were really engaged with us, recommending items from the menu and perfect wine to accompany the food. Prices were very reasonable too.
This was my second trip to the Mercure in Koblenz and I will definitely be back. Even as a lone female traveller, I felt very comfortable which is a huge benefit to enable enjoyment of the whole trip.
MARVELLOUS, thank you
GGuest UserThe hotel is a little bit creepy. They have an underground floor but the elevator button at the underground floor didn't work at all. I waited for ten minutes like an *****. Breakfast was decent though. The Viet food around the corner was great
WWeitaiyiThis hotel is relatively new, but the location is very good, very close to the central train station. In addition, the room is so beautiful, the Chinese elements are great, there are Chinese carpets, it feels like flying in the clouds, I sleep well, the receptionist is very considerate, beautiful and nice, has a great service concept, and also recommended a restaurant for me. I recommended dining. In addition, the aunt in the guest room was very attentive, considerate and warm. I will definitely stay here next time.
AAnonymous Userthe room rate isn't cheap $5xx per night, but the maintenance of toilet isn't good. My room number is 24xx ..but the reception didn't guide me how to reach my room. I need to take times to find the way. because the signage in a lift inside. the corridor signage was wrong. The sink is a bit chocked up and very difficult to switch on the tap water. The breakfast is good and many coffee selections.
GGuest UserWe spent a night in Saxon Empireslautern and had a Spa Suite,
Parking in the public parking house is cheap for hotel guests. The check-in was easy and friendly.
The suite was clean and modernly equipped: The bathroom and the terrace were classy:
All in all a successful stay. We are happy to come back.
朱朱First, Booking is scheduled, hotel pays for check-in.
At 7:30 in the evening, the reception of a Bai girl was very good. Unfortunately, I tried four times. Two credit cards could not be used. Contact Booking, can not handle, contact CCB Overseas Hotline, several times of hardship beyond patience, no manual customer service acceptance.
At this time, the front desk changed a hei brother, a serious face, anyway: without money without check in.
300 euros in the wallet 💶, I don't know what disappeared, rummaging through all pockets, no results.
Can't trouble others at night, change Trip.com, it takes nearly an hour, Trip.com brother has tried international and domestic credit cards, savings cards, contact European agents several times, agent phone hotel, European agents prepaid hotel, finally solve the problem, during the customer service help contact CCB 24 hours customer service, Waiting for more than eight minutes, no one responds.
Get the room card, around 9:30 in the evening, in the lobby sofa 🛋️ daze for an hour, if there is a cigarette 🚬, it is best.
The rest is very good at night, there is no American 🇺🇸 soldiers inside, it is estimated that they have gone to the Ukrainian border.
Thanks to Trip.com, five-star service, although the price is much more expensive than Booking, resolutely offload Booking, follow-up itinerary ticket hotels all Trip.com booking.
AAnonymous UserIt is in a small town, quiet. But the surrounding transportation is not as convenient as the city. It is not far from the airport, but you need to drive to travel, otherwise it will be very inconvenient.
SSJRhianaOverall, it was a pleasant stay for us, and we enjoyed the sunset on our diner with the view of the rhein at their restaurant. Breakfast was fine with lots of variety foods. Evening walk along the Rhein by the hotel make it more romantic. And at the pool, it was warm in the room but still nice to swim.
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