My husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!
There is no problem in a hotel twin room for four people. The parking fee is charged but the room card can be used for easy entry and exit. We couldn't find a place to eat during Christmas holidays. Fortunately, the hotel restaurant serves fast food such as burgers and sandwiches, which tastes good!
The hotel is under construction and the noise was extremely loud. The manager on duty was snide before she hung up on me. Only for her to call back and offer a meal comp. Upon checking out, we were advised that we had to go back into the ****** to receive our meal comp. After going all the way back into the ****** getting our cards, then going to the restaurant and eating nothing was on the cards, and nothing was comped. My wife and I saved up to celebrate our 20th wedding anniversary and we chose to spend it there only to have a very dissatisfying experience. We could not even hear ourselves talk in our own rooms. Then to be treated like that by the management just made this completely unacceptable.
No breakfast, I don't know if I can have an extra bed. It should be suitable for children. The hotel is in a good location. It is very close to the University of Missouri. There are many restaurants nearby. The hotel is opposite the parking lot. The picture was taken from the hotel and there is nothing worth taking in the hotel.
We needed a place to stay by the airport and this worked out great. The staff was very friendly and helpful. Our room was clean and comfortable. The pillows were down, which was nice to sleep on. And of course, the cookies were deliciously gooey and warm! The front desk staff suggested picking up IMO’s pizza for dinner and it was yummy. Thanks! We would stay here again.
We loved our stay! The hotel was beautiful and we were so close to everything that we did! My daughter (she’s 4) had a blast in the pool and on the playground, and our older daughter and son-in-law and their 2yo twin boys also had a wonderful time. We’ll definitely be coming back!
Hotel near Downtown St. Louis,St. Louis100% of visitors choose this area
JJared Stinson2024.01.02
Location = Great for the Arch
Cleanliness = 6-day stay, but the room was only serviced 3 times, requiring us to flag down a room attendant so we could have clean towels, Sheets were only changed 1 time, and the bed was just remade. Also, there was a basketball-sized spot on the headboard that was worn through the leather into the padding. This can't be cleaned correctly and everyone's head touches it. Gross.
Restaurants = convenient enough and you are charged for that convenience.
Parking = Be Aware $48 per night valet, $32 self-park, offsite options, $20 per night with a couple of blocks walk.
Overall = Taking parking into account if you can get this for $75 a night for a king room it's good, if not there are other better options for your money.
The Moonrise is a great boutique hotel with really fun decor and art. It is clean and comfortable. They need to update their website regarding the onsite restaurant. It is only open for breakfast. There are several restaurants within walking distance. They are a pet friendly hotel, which is nice. There is no parking garage, just an open lot behind the hotel with dedicated parking for guests. Don't expect a valet to assist with unloading your luggage, though. The registration staff were very friendly and helpful. I will definitely return if I return to St. Louis.
Hotel facilities are very new. Convenient transportation, the diagonal team is the train station and the free city tram. The three floors downstairs are shopping malls, eating, drinking and having fun. In particular, the quality of hotel staff is high and the service is good.
99 reviews
8.5/10
Price from
NZD 449
per night
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7.3/10
GGuest UserDouble charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food.
GGuest UserLocation in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
BBubuThe hotel is old, but clean, the location is close to the university town and the forest park, it is more convenient for families to go to WashU. But going to school and other places depends on Uber
GGuest UserWe have been to a lot of casino hotels in various states, this rates as an average basic hotel. It needs updated in a lot of ways. Still has corded phone in hotel bathroom as if the late 1990’s. I’m sure it was an awesome place over twenty years ago, but it has not changed with the times. It was clean but basic in all the ways possible. The restaurants at the casino were good just the hotel itself needs upgrades.
JJared StinsonLocation = Great for the Arch
Cleanliness = 6-day stay, but the room was only serviced 3 times, requiring us to flag down a room attendant so we could have clean towels, Sheets were only changed 1 time, and the bed was just remade. Also, there was a basketball-sized spot on the headboard that was worn through the leather into the padding. This can't be cleaned correctly and everyone's head touches it. Gross.
Restaurants = convenient enough and you are charged for that convenience.
Parking = Be Aware $48 per night valet, $32 self-park, offsite options, $20 per night with a couple of blocks walk.
Overall = Taking parking into account if you can get this for $75 a night for a king room it's good, if not there are other better options for your money.
GGuest UserBest hotel since we’ve traveled over the holidays. This was a good midway stop for us to take a rest before heading home. Staff was super nice, breakfast was included even if they originally said it wasn’t, parking was free/available (no extra surcharge), hotel was super clean and layout was nice, they provide Starbucks coffee in your room (for those coffee lovers) and they have a good coffee machine as complimentary that you can grab at anytime. They have a vending machine for you to grab any snacks if needed on your floor. The price was worth it. I would 100% stay here again! Springfield also introduced me to a few fun activities around the area as well so it’s definitely a place to go visit and if so I recommend this hotel!
GGuest UserThe Moonrise is a great boutique hotel with really fun decor and art. It is clean and comfortable. They need to update their website regarding the onsite restaurant. It is only open for breakfast. There are several restaurants within walking distance. They are a pet friendly hotel, which is nice. There is no parking garage, just an open lot behind the hotel with dedicated parking for guests. Don't expect a valet to assist with unloading your luggage, though. The registration staff were very friendly and helpful. I will definitely return if I return to St. Louis.
GGuest UserStay was ok for one night. Not a great example of a 21C in my opinion. Room was clean and spacious, but literally 3 steps away from elevator so I heard the ”ding” all night, and the bar dumped their glass bottles into a dumpster outside, on the same side as rooms, which was very loud. I had to call to get shampoo and soap, as there were none in room when I checked in. Drinks in bar are phenomenal - they are truly artists - and was the highlight of the stay.
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