4-Star Hotels in Hawaii, United States

I got my flight delayed and missed my connecting flight. Ended up to the beauty pf Hawaii and this hotel. My stay was amazing! Beyond! The rooms are spacious and they gave me the most amazing view and corner room. Everything is within your footsteps! Every staff is lovely and helpful! The Guy Glenn was so helpful and the one responsible in my ridonkulously amazing room!

Fun for the kids and family. Great infinity pool. They should have more pool side service than going to the restaurant ordering. Service could be a bit friendlier but overall great. Rooms are a little outdated. Lobby is nice and location is great!

I booked this hotel three times between Ctrip and Qunar, because the price dropped the closer I got. The location of the hotel is indeed good, the room is large, the balcony has a good view, and it is very comfortable to use. Although the hotel is large, the elevator is very fast, and getting in and out is not as troublesome as some reviews said. The only inconvenience was that I checked out of the room that day, stored my luggage and went shopping. When I came back, I found that on the check-in floor on the second floor, all toilets required swiping a room card to enter, OMG. Later, I went to the change room where the third-floor swimming pool is located. There is no need to swipe the room card there. It’s very close to Marugame Udon, a popular udon restaurant. The “Mai*” matcha ice cream next to it is also good. You can try the purple potato balls in Duke Lane. The local poke bowl is worth a try.

I have an issue with this hotel. The power went out. I use a medical device to sleep and I told him I cannot stay in the room to sleep first of all. There’s no air conditioner in Hawaii is very hot number two. I sleep with the medical CPAP machine, so I cannot sleep without that machine. How do they expect me to stay in this room? I checked out of the hotel they told me they would give me a full refund and now they are going back on their word and not refunding my money this is ridiculous.

There was an issue that could have happened at any hotel, no matter how well kept or clean so I won’t write about that nor is it the reason for the poor score. It was how they addressed the situation or better said, how they failed to. I notified them of the issue and they couldn’t move me they said but they would call me the next day to try to move me. They didn’t call, I had to. They couldn’t move me still. I had to leave the hotel. A week into my two week stay. The front desk apologized but offered me no assistance in moving hotels. They said a manager would call to apologize. No manager called me. I called them and talked to a front desk supervisor, Mike. He said he would look into it and would call me back. He didn’t. I sent Mike a message. He didn’t return the call. I called again about couple weeks later as to talk to the hotel manager. Left a message on a voice mail. And guess what? They didn’t call me back. I called again and left a message on the general managers voice. The manager had a staffer, who was a former manager, call me. Nice enough, heard me out. He agreed with me that being ignored never feels good and they shouldn’t have done it. He offered me 25k points which I took to get off the phone. Hilton Diamond Desk wrote me and asked how I felt about the resolution. I told them I still feel bad because well, no one wants to be made to feel like a chump and ignored. They wrote back and literally only wrote back they they were sorry I was I unhappy. I’m a lifetime diamond and the first time ever complaining. I feel like when I needed assistance, this hotel really let me down. Don’t stay here not because the hotel isn’t ok enough. It because if something goes wrong they won’t help you. And if the hotel isn’t reading this, please don’t even respond with something like you are sorry because I don’t think you really are. Else it wouldn’t have come to this.

I was nervous to stay here given the reviews and with the current construction I wouldn't have been happy to pay full price (not because of noise/dust, but because the restaurants/spa/bars/etc. are not all up and running!) but I got a nice 30% off deal through the Outrigger website and was happy with what we paid. I chose the oceanfront room knowing I'd get a good view (too many oceanview hotels only offer a glimpse of the water) but never imagined the incredible surprise we got - our room faced directly out to where the lights shine for the manta rays each night so it was like we had our our private manta observation deck! It was unreal! The room was comfy, clean and spacious; the staff were super friendly and helped quickly when our balcony was flooded after a storm, and we loved the morning yoga, mac nut lattes at holoholo market, and the easy self parking (it's really not a long walk). The beach pool was closed for renos but we enjoyed the courtyard pool very much, and the grounds were stunning to walk around in the morning an evening - keep a lookout for goats on the rocks! We were also able to walk to and from Keauhou Bay marina for our night snorkle with the mantas which was super convenient. KTA superstore and L&L BBQ are just down the road for quick eats and the location was perfect for visiting K'au, Kona coffee farms and to get to the airport. Can't wait to stay again when the renovations are complete!

So....got a great rate on Travelzoo voucher for 4 nights. This hotel has been remodeled and is still in process of completing some work in common areas. Starbucks opened when I was there, and Monkeypod will open in the future. Staff was fabulous! No complaints there. I was able to check in early and got a partial ocean view on floor 11. Room was spotless. My only complaint, and it's a big one for me, is the soundproofing. I should say lack of it! Doors are HEAVY and each open and shut on the floor nearby is a shock to the sleeper. Also, the wind whistled and the band and traffic comes right in through slider to balcony. The band stops at 9, so that was no problem, and very nice. But....I hated the door slams and other interior noises. If you are a light sleeper, I don't think you will enjoy yourself. I wore ear plugs. Location is superb! It really can't be beat. Pool is OK. The jacuzzi was kind of icky. One being closed the entire time, the other kind of grey and the one attached to the pool generally full of kids. No jacuzzi for me. Towels and loungers were readily available. No problems there. We did have a problem at restaurant/ bar with what we think was bad turkey or mayo on a club. My grandson and I got sick within a couple hours. Unfortunately for the maintenance staff there was some cleaning up to do in the bathroom. The staff responded immediately and were so nice about it. I cannot thank them enough. However, when I reported this to the restaurant manager in the morning I was not totally happy with his response. All in all, I would stay there again for what I paid for it.

Booked another stay the Marriott, my go-to when heading to Oahu. Location is fantastic for the beach, and I don’t mind the walk to the International Marketplace or Royal Hawaiian Center for shopping and dining because you really get to see so much going on. Room was clean and surprisingly even though I booked a city view room, I still had a partial ocean view.

Conveniently located near the beach, shopping and excursion pickup hotel. Very clean and staff was accommodating. They didn’t have the Hyatt tote bag and refillable water bottles as advertised. However we were given complimentary Aquafina water bottles instead. Front desk did not mention free breakfast details nor did paperwork indicate such. We must have missed out on that. Express checkout wasn’t working at checkout time.

Don’t expect much apart from the location. They should not call their kids paddling pool as a swimming pool, charging resort fee for just providing chairs and umbrella for you to take them all the way, 10mins of walk to a public beach.

I got my flight delayed and missed my connecting flight. Ended up to the beauty pf Hawaii and this hotel. My stay was amazing! Beyond! The rooms are spacious and they gave me the most amazing view and corner room. Everything is within your footsteps! Every staff is lovely and helpful! The Guy Glenn was so helpful and the one responsible in my ridonkulously amazing room!

Fun for the kids and family. Great infinity pool. They should have more pool side service than going to the restaurant ordering. Service could be a bit friendlier but overall great. Rooms are a little outdated. Lobby is nice and location is great!

I booked this hotel three times between Ctrip and Qunar, because the price dropped the closer I got. The location of the hotel is indeed good, the room is large, the balcony has a good view, and it is very comfortable to use. Although the hotel is large, the elevator is very fast, and getting in and out is not as troublesome as some reviews said. The only inconvenience was that I checked out of the room that day, stored my luggage and went shopping. When I came back, I found that on the check-in floor on the second floor, all toilets required swiping a room card to enter, OMG. Later, I went to the change room where the third-floor swimming pool is located. There is no need to swipe the room card there. It’s very close to Marugame Udon, a popular udon restaurant. The “Mai*” matcha ice cream next to it is also good. You can try the purple potato balls in Duke Lane. The local poke bowl is worth a try.

I have an issue with this hotel. The power went out. I use a medical device to sleep and I told him I cannot stay in the room to sleep first of all. There’s no air conditioner in Hawaii is very hot number two. I sleep with the medical CPAP machine, so I cannot sleep without that machine. How do they expect me to stay in this room? I checked out of the hotel they told me they would give me a full refund and now they are going back on their word and not refunding my money this is ridiculous.

There was an issue that could have happened at any hotel, no matter how well kept or clean so I won’t write about that nor is it the reason for the poor score. It was how they addressed the situation or better said, how they failed to. I notified them of the issue and they couldn’t move me they said but they would call me the next day to try to move me. They didn’t call, I had to. They couldn’t move me still. I had to leave the hotel. A week into my two week stay. The front desk apologized but offered me no assistance in moving hotels. They said a manager would call to apologize. No manager called me. I called them and talked to a front desk supervisor, Mike. He said he would look into it and would call me back. He didn’t. I sent Mike a message. He didn’t return the call. I called again about couple weeks later as to talk to the hotel manager. Left a message on a voice mail. And guess what? They didn’t call me back. I called again and left a message on the general managers voice. The manager had a staffer, who was a former manager, call me. Nice enough, heard me out. He agreed with me that being ignored never feels good and they shouldn’t have done it. He offered me 25k points which I took to get off the phone. Hilton Diamond Desk wrote me and asked how I felt about the resolution. I told them I still feel bad because well, no one wants to be made to feel like a chump and ignored. They wrote back and literally only wrote back they they were sorry I was I unhappy. I’m a lifetime diamond and the first time ever complaining. I feel like when I needed assistance, this hotel really let me down. Don’t stay here not because the hotel isn’t ok enough. It because if something goes wrong they won’t help you. And if the hotel isn’t reading this, please don’t even respond with something like you are sorry because I don’t think you really are. Else it wouldn’t have come to this.

So....got a great rate on Travelzoo voucher for 4 nights. This hotel has been remodeled and is still in process of completing some work in common areas. Starbucks opened when I was there, and Monkeypod will open in the future. Staff was fabulous! No complaints there. I was able to check in early and got a partial ocean view on floor 11. Room was spotless. My only complaint, and it's a big one for me, is the soundproofing. I should say lack of it! Doors are HEAVY and each open and shut on the floor nearby is a shock to the sleeper. Also, the wind whistled and the band and traffic comes right in through slider to balcony. The band stops at 9, so that was no problem, and very nice. But....I hated the door slams and other interior noises. If you are a light sleeper, I don't think you will enjoy yourself. I wore ear plugs. Location is superb! It really can't be beat. Pool is OK. The jacuzzi was kind of icky. One being closed the entire time, the other kind of grey and the one attached to the pool generally full of kids. No jacuzzi for me. Towels and loungers were readily available. No problems there. We did have a problem at restaurant/ bar with what we think was bad turkey or mayo on a club. My grandson and I got sick within a couple hours. Unfortunately for the maintenance staff there was some cleaning up to do in the bathroom. The staff responded immediately and were so nice about it. I cannot thank them enough. However, when I reported this to the restaurant manager in the morning I was not totally happy with his response. All in all, I would stay there again for what I paid for it.

Booked another stay the Marriott, my go-to when heading to Oahu. Location is fantastic for the beach, and I don’t mind the walk to the International Marketplace or Royal Hawaiian Center for shopping and dining because you really get to see so much going on. Room was clean and surprisingly even though I booked a city view room, I still had a partial ocean view.

Conveniently located near the beach, shopping and excursion pickup hotel. Very clean and staff was accommodating. They didn’t have the Hyatt tote bag and refillable water bottles as advertised. However we were given complimentary Aquafina water bottles instead. Front desk did not mention free breakfast details nor did paperwork indicate such. We must have missed out on that. Express checkout wasn’t working at checkout time.

Don’t expect much apart from the location. They should not call their kids paddling pool as a swimming pool, charging resort fee for just providing chairs and umbrella for you to take them all the way, 10mins of walk to a public beach.

Melissa, Jessie and Mr Kalani were all amazing service providers! I had one of the best and most comfortable stays here thanks to them. They are always ready to accommodate and help! They usually start shift around the afternoon to evening time however! The facilities were all great too! Being able to have a microwave and an ice box as well as ask for extra amenities like toothbrushes and body lotion was never too tough a task. Also it is close to 2 big malls -, namely waikiki and international marketplace. It was within walking distance to other big brand names and one can easily join in the fun on the streets. The only downfall was the other customers and how thin the walls were - which meant noises and talking even in the middle of the night. But other than that, it was a great stay. Great for solo travellers too :)

I was nervous to stay here given the reviews and with the current construction I wouldn't have been happy to pay full price (not because of noise/dust, but because the restaurants/spa/bars/etc. are not all up and running!) but I got a nice 30% off deal through the Outrigger website and was happy with what we paid. I chose the oceanfront room knowing I'd get a good view (too many oceanview hotels only offer a glimpse of the water) but never imagined the incredible surprise we got - our room faced directly out to where the lights shine for the manta rays each night so it was like we had our our private manta observation deck! It was unreal! The room was comfy, clean and spacious; the staff were super friendly and helped quickly when our balcony was flooded after a storm, and we loved the morning yoga, mac nut lattes at holoholo market, and the easy self parking (it's really not a long walk). The beach pool was closed for renos but we enjoyed the courtyard pool very much, and the grounds were stunning to walk around in the morning an evening - keep a lookout for goats on the rocks! We were also able to walk to and from Keauhou Bay marina for our night snorkle with the mantas which was super convenient. KTA superstore and L&L BBQ are just down the road for quick eats and the location was perfect for visiting K'au, Kona coffee farms and to get to the airport. Can't wait to stay again when the renovations are complete!

Nestled along the serene shores of Waikoloa, the Hilton Waikoloa Village is a haven of luxury and tranquility. Our recent stay at this breathtaking resort was nothing short of extraordinary, thanks to the impeccable service, stunning accommodations, and picturesque surroundings. From the moment we arrived, we were greeted with warmth and hospitality that instantly made us feel at home. The check-in process was smooth, and to our delight, we were pleasantly surprised with an upgrade to a Royal Suite in the palace tower. Stepping into our suite, we were greeted by spacious elegance and panoramic views of the beach and lagoon. Every detail, from the plush furnishings to the tasteful decor, exuded luxury and comfort. The grounds of the Hilton Waikoloa Village are a true testament to paradise. Meticulously maintained gardens, winding pathways, and cascading waterfalls create an oasis of serenity amidst the lush landscape. We spent hours exploring the resort, discovering hidden gems around every corner. Whether lounging by the pool, strolling along the sandy shores, or indulging in a rejuvenating spa treatment, every moment was a blissful escape from reality. One of the highlights of our stay was the exceptional service provided by the staff. From the friendly greetings to the attentive care, every member of the team went above and beyond to ensure our comfort and satisfaction. Whether offering recommendations for dining or arranging memorable excursions, their genuine hospitality made our experience truly unforgettable. As seasoned travelers who have explored destinations around the globe, we can confidently say that our time at the Hilton Waikoloa Village surpassed all expectations. It was more than just a vacation – it was a transformative experience that left us longing to return. If you're searching for paradise on earth, look no further than this remarkable resort.

Hilton brand used to be my hotel of choice. After some very disappointing stays toward the end of Covid I decided I was switching to anything but Hilton. I should have stuck with my commitment. As the previous poster said our room ($350) was very small. The corridors were old and dingy. When I walked into the room I went to look out the window and there was a view of a rooftop, a large dumpster of trash and a delapidated building with graffiti. In fact there are several abandoned buildings surrounding the property so the area isn’t great. They still don’t have daily housekeeping. I have been in Hawaii for 10-days now and my other hotels all had daily cleaning and it was excellent. There is no excuse for Hilton to not being this service back. That is a key reason people like to stay at hotels vs VRBOs. Hilton is putting the savings in their own pocket as their rates haven’t been adjust to reflect the significant reduction in service. Luckily we are only staying one night. The checkin was nice and the agent was friendly. The grounds (toward the water) were nice. I also agree with the other poster as I question why a resort fee at this property. If you get an ocean view room and don’t mind the lack of maid service then you should be ok. Definitely don’t stay in the odd numbered rooms in the ancillary building or you will view the ghetto.

The hotel is in a wonderful location and thanks to the architect perfectly fitted into the bay. The rooms have a fantastic view (we had a seaview room) onto coconut island. Although the hotel is a bit old, everything is still functional and clean. Hotel restaurant and bar are both comfortable, food is good. Our room was not made up although the reception promised to for the next day, each day.

I was surprised at how big the resort hotel was. There was a tram, but no boats. The service to make inquiries in Japanese ended in March. The shuttle bus to the nearby shopping mall was $5 one way, so I walked there (just over 20 minutes). The room was spacious, but the water flow in the bathtub was not so good. From the room, you could see the golf course and the sea. The grounds are large, so I got up early in the morning and took a walk, which felt great. The best spots to see the sunset were written on the map of the grounds, so I was able to see a really beautiful sunset. There were sea turtles and dolphins, and a fun pool, so I had a wonderful time.

The Condo was in good condition, could’ve used new carpet and paint touch up but despite that very clean!!! The size the condo was perfect and we could see the ocean from the patio doors. The kitchen was well serviced with clean nice dishes. The washer/dryer was a fabulous feature we used!! The front desk staff were very helpful and friendly. Parking was including and easy to find. Condo was close to Kona Inn shopping and the bypass road used for Hwy 11. Would definitely recommend staying there!!! The guest book in the condo to write your own entry was so fun to read what other guests had done!!

Does anyone know how you get a 3bedroom unit? I haven’t been able to find any info. Looking for info- to book. Seems like all the info or availability is for owners? I’ve stayed here before and we enjoyed the pool, bar, and amenities. Looking forward to another great stay in a few months.

Hotel is very nice with many swimpools and beach. But service is not that great and hotel breakfast is expensive and not good. I paid so much for each day and you don’t get too much service. If you book early I think it’s still worth it to stay this hotel. Location is very good, near by have markets and shop is very unique. I would like to thank you Ctrip for all you hard work make our holiday very special.

Accommodation on the Big Island of Hawaii is very expensive. It is difficult to find a good and cheap hotel near the Volcano National Park. The only choice is the B&B. Do not think that the B&B is a single-family villa. This is not a home in Australia or Hawaii. Very expensive, the price you see, you can only rent a room in the villa, the kitchen and living room are to be shared with others. This lodge is less than a hundred years old. It is difficult to find. The place to check in is not together with the lodge, and you must see the check-in time. If you miss it, people will get off work. The staff will give you a map, clear. Tell you where the hut is, or give him the navigation directly. He will help you enter the coordinates, which is easy to find. The hut is about 1 km from the studio and drives very fast. The car can be parked in the open space at the door, the cabin is very clean, the living room is heated and the ceiling fan is on. It seems that the temperature difference between the mountains and the forest is very high. There is also a Chinese family who stays together. It’s just that everyone can chat and not feel restrained. The room is not big, the toiletries in the bathroom are very complete. Fortunately, the upstairs room is on our family. No one shared the bathroom. I have already said that this house has been said for a hundred years. It can be kept like this. It is already very good. There are supermarkets and restaurants nearby, you have to drive out, the price of the supermarket is a bit high, it is better to solve the dinner directly in the restaurant, breakfast can be bought in the supermarket, so the kitchen of the wooden house is useless. When you check out, just throw the key directly into the door mailbox and someone will clean it.

Top drawer experience at Mahana House Country Inn. Stayed at one of 3 cottages and found it impeccably finished and provided with everything needed for a comfortable stay. The view from the large lanai was amazing and was especially delightful at sunrise. The cottages feature an open plan with the bed and kitchen enjoying views out to the lanai and the ocean in the distance. The large Sleep Number bed with firmness individually adjustable for each side was so good we're now considering one for our home. The proprietor provided clear instructions on check in/out, usage and recommendations for shopping and dining. The location is great for a relaxing get-away, but shopping and dining are about 25 minutes away by car in Hilo. The expansive grounds include a large lawn and fruit orchard and a band of friendly cats who may stop by to say hello and troll for pets. No worries if you're not a cat person, they won't impose themselves. Laundry facilities, large communal living space and kitchen in the main building a short walk from the cottages.

I was nervous to stay here given the reviews and with the current construction I wouldn't have been happy to pay full price (not because of noise/dust, but because the restaurants/spa/bars/etc. are not all up and running!) but I got a nice 30% off deal through the Outrigger website and was happy with what we paid. I chose the oceanfront room knowing I'd get a good view (too many oceanview hotels only offer a glimpse of the water) but never imagined the incredible surprise we got - our room faced directly out to where the lights shine for the manta rays each night so it was like we had our our private manta observation deck! It was unreal! The room was comfy, clean and spacious; the staff were super friendly and helped quickly when our balcony was flooded after a storm, and we loved the morning yoga, mac nut lattes at holoholo market, and the easy self parking (it's really not a long walk). The beach pool was closed for renos but we enjoyed the courtyard pool very much, and the grounds were stunning to walk around in the morning an evening - keep a lookout for goats on the rocks! We were also able to walk to and from Keauhou Bay marina for our night snorkle with the mantas which was super convenient. KTA superstore and L&L BBQ are just down the road for quick eats and the location was perfect for visiting K'au, Kona coffee farms and to get to the airport. Can't wait to stay again when the renovations are complete!

The Condo was in good condition, could’ve used new carpet and paint touch up but despite that very clean!!! The size the condo was perfect and we could see the ocean from the patio doors. The kitchen was well serviced with clean nice dishes. The washer/dryer was a fabulous feature we used!! The front desk staff were very helpful and friendly. Parking was including and easy to find. Condo was close to Kona Inn shopping and the bypass road used for Hwy 11. Would definitely recommend staying there!!! The guest book in the condo to write your own entry was so fun to read what other guests had done!!