4-Star Hotels in Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

After seeing many recommendations for this hotel across various platforms, I chose it. It's a Chinese-friendly hotel, which is great because the power outlets are universal and don't require an adapter. The room comes with complimentary bottled water. Although the room isn't large, it's impeccably clean, and the window offers a direct view of the ocean. It's very quiet at night, ensuring a good sleep. There's a large shopping mall right next door with a Watsons, and it's also very close to Durian Street, making it super convenient for enjoying durian.

The hotel is located in the old town, on a small street surrounded by tea houses and durian stalls, which was really convenient for food. Most of the hotel staff were Indian. Our room wasn't cleaned by 3 PM, so we called the front desk and also prompted the cleaners in the hallway. We only needed fresh towels and trash emptied, but it still took an hour and a half for them to come. The service was quite slow.

I was a bit hesitant after seeing the reviews, but I booked this hotel for convenience, and my stay was surprisingly great with no complaints. First off, check-in was seamless, the room was clean, and the facilities were quite new. Housekeeping was excellent every day; if I requested cleaning before leaving, the room was usually spotless when I returned. One afternoon, I overslept and missed housekeeping, but the next morning, a staff member from housekeeping came to ask if I wanted my room cleaned. 😄 Regarding transport and food, there aren't many dining options directly around the hotel, but getting around Malaysia relies heavily on ride-sharing, so I wasn't worried about transportation or food inconvenience at all. Plus, food delivery is quite convenient; if you don't want to go out or eat at the hotel, delivery usually arrives within half an hour. The gym and yoga room aren't huge, but they're perfectly adequate, and the equipment is new. I went every day and rarely encountered anyone else there.

On a business trip to Penang, I'd stayed here before and chose this hotel again. The location is excellent, about a 30-minute drive from Penang International Airport. There are plenty of restaurants, supermarkets, and shopping malls nearby, and it's not far from the Street Art area. The front desk is on the 20th floor; the staff are friendly, and there's a comfortable business and lounge area. The room amenities are comprehensive and clean. This time, I noticed they added a water dispenser, which is eco-friendly and convenient for guests from different countries, offering warm, hot, and iced water. Breakfast on the 21st floor isn't extensive but decent. There's also a good cafe right opposite the hotel with nice breakfast options. Overall, a great experience. I'll choose this hotel again next time.

The room was quite spacious, but it was incredibly noisy at night. Our room, 1207, faced the street, and the sound of motorcycle engines was very loud, making it difficult to sleep. The air conditioning in the master bedroom and the exhaust fan in the bathroom were also very noisy; you could hear a clear difference in a video I took when they were on and off. Sleeping with the AC on was too loud, but sleeping with just the fan was too hot, and combined with the noise from the motorcycles outside, I really didn't get good rest. I tried to change rooms, but was told they were fully booked, so I had to stay there for three nights. Since it's an apartment, there was no bottled water. The bathroom only had a single, very basic all-in-one shower gel/shampoo. You'll need to bring your own toothpaste and other toiletries, so keep that in mind if you're planning to stay here.

The staff were friendly, polite, and generally helpful throughout our stay. The location is also a strong point, with plenty of restaurants and shopping malls nearby, and the Clan Jetties are within walking distance. Unfortunately, the check-in experience left much to be desired. Before arriving, I had emailed the hotel to enquire about an early check-in as we were travelling with elderly family members. I fully understood that this might not be possible due to the peak holiday season, which was perfectly reasonable. Upon arriving around 11am, we were advised to return after 1pm. We came back shortly after 2pm but were informed that our rooms were still not ready. We were prepared to wait until the official check-in time of 3pm, but even then, the rooms were unavailable. We were repeatedly told ”10 more minutes”, only for those 10 minutes to become 30 minutes and then even longer. In the end, we did not receive our rooms until approximately 3:40pm. What made the situation particularly frustrating was seeing guests who arrived after us being checked in ahead of us. The explanation given was that a supervisor needed to inspect the rooms before they could be released. While delays can happen, clearer communication and realistic timelines would have been far more appreciated than being repeatedly asked to wait another 10 minutes. To make matters worse, one of our rooms had pillows and blankets with an unpleasant odour, which raised questions about the room readiness that had caused such a lengthy delay. For guests driving, parking may be challenging as there are only a limited number of parallel parking spaces available. Even for those arriving by taxi or private hire, the drop-off and pick-up process can be somewhat inconvenient. There is also a Heritage Fee payable upon check-in, which was acceptable and clearly communicated. Complimentary coffee and biscuits are available, and water dispensers are conveniently located near the lifts, although bottled water is not provided in the rooms. The check-out process was also slightly unusual, as guests are required to wait for staff confirmation before leaving. Overall, the stay was comfortable and the location was convenient. However, I value hotels that provide a smooth and efficient check-in experience. Delays are understandable, especially during busy periods, but guests deserve honest communication and accurate updates rather than repeated promises of ”10 more minutes.” With better management of the arrival experience, this would have been a much more enjoyable stay.

Overall, the rooms are quite spacious and comfortable, with balconies offering views of both sunrise and sunset. I booked two rooms; my friend's room had a sunrise view, while mine had a sunset view. My first booking was on a weekend, and the breakfast experience wasn't great due to the large number of guests – many items ran out before they could be refilled. However, for my second stay, I chose a weekday (Monday to Friday), and the experience was much better. I booked for five consecutive days, and the hotel gave me two complimentary breakfast vouchers. The breakfast selection was quite rich, and the staff were patient and could communicate in both Mandarin and English. The rooms also had some smart features, which is quite good for the local area. I had staff clean my room daily, and overall, I'd give it a 9 out of 10. The cleaning staff were very responsible, but perhaps the cleanliness standards didn't quite meet our personal expectations.

What a fantastic accommodation. My husband and I loved the place. The room was spacious,and bed was comfortable. No issue with noise.at all and zero issue with a good night sleep. As this hotel is just newly opened, everything is very new. The service from the team is excellent, helpful and friendly. We love the common areas like the laundry room which also served as a chill out room for a game of pool or some board games. The seating area beside the pool is also a nice place to just relax. I did not try their breakfast so cannot attest to that. If I have to really pick on something, it's that the shower control of the water feels very sensitive and takes a little getting used to to get the right temperature. Water pressure is also not the strongest. However this did not at all affect our experience of this stay. Would come back to this hotel in a heartbeat. ❤️

Excellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.