4 Stars Hotels in Jalisco, Mexico

I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

Hotel is pretty new so it’s still kept up quite nicely. However I found the staff here at both the front desk and the restaurant exceptional. We stayed here on two different occasions and they were both good. Rooms have the proper windows to quiet the noise outside. Also the hotel has a shuttle to the airport BUT NOT FROM THE AIRPORT so keep this in mind. Uber is not allowed at the airport so you will need to take a taxi by pre-paying inside the airport near the rental car area. If you’re in need of staying near the airport, this is the best choice by far. Breakfast is usually included and pretty good too, not that continental crap. Enjoy! 😀

We stayed for a week at this hotel. The location is centralized and right next to the Plaza del Sol, a large open air shopping center. First and foremost, the service was outstanding. At all times we felt the staff cared and did what they could to help us enjoy our stay. The breakfast at the Cafe Urbano was outstanding with a wide array of freshly prepared and delicious food. The service at the Cafe Urbano deserves special mention. We tried the French restaurant and enjoyed it; tasty French bistro style food and good wine. The club level service was very good, with two hours of a very fine wine. We were pleased with the upgrade that we received due to IHG diamond status; the room had a living room and a ridiculous bathroom. Not many cons; the pool is underwhelming and there did not seem to be many guests. All and all, we felt the famous IHG hospitality and recommend.

Loved this place, Close to everything. Money exchange across the street, OXXO right at the end of the block (left) out of entrance. This hotel is in a loud old town area but if that is what you are looking for this is the place for you! Alot of locals with families frequent this hotel, it is a bit outdated and the pool is rather small, but it is a great place with convenience to everything. The wharf to Yalapa etc... it right outside to the left on the beach. Flea market close by, everything close by. Rooms- Very outdated and i noticed some mold, but you dont spend 24/7 in your room. Staff- INCREDIBLE!!!!!!! - HUGE SHOUT OUT TO VICTOR THE BARTENDER WHO SERVED ME EVERYTHING EVEN WHEN THERE WAS A LINE UP QUICKLY AND EFFICIENTLY ! ( THERE WAS NOT A LOT OF TOURISTS WHEN I WAS THERE) --HUGE LOVE SENDING TO ZUMBA MY MAID, WHO WAS SO PATIENT AND HELPED ME ANYTIME I NEEDED ANYTHING. FOOD- Mostly pretty good, soups were really good, snack bar by the beach entrance served the usual fatty foods but filled the gap until dinner. I stayed in a super saver room which is VERY small, so if you can stay in a room facing the pool. This room was alright for what I used it for, to sleep mostly, but it is very loud until about 2 am. All the staff are very accommodating and kind. I had Zero problems here and would highly recommend this little gem. I will stay there again, just in a different room. Cheers!!!!!

The view from our room was fantastic, the pool itself is very beautifully designed with lots of trees for shade and privacy. However, I contracted Pseudomonas aeruginosa from the pool the very first night of the trip which ruined the rest of our stay as I couldn’t walk and was in severe pain. I knew immediately what was causing the swelling and blisters, so we went to the on-site medical staff to receive a prescription for antibiotics. Paid $155 for the doctor to tell me it was not an infection and to take ibuprofen. Gave it a few days treating with Ibuprofen and it was only getting worse. Ended up moving to another hotel, seeing another doctor to get the prescription I needed and the infection cleared up very quickly thereafter. If not for this combination, the stay would’ve been pretty good. Though I highly recommend you eat elsewhere, as the food was disappointing compared to what you can get at any other restaurant in the area. For the price we paid, we will be staying elsewhere next time.

Horrible hotel! Stayed here for 7 nights for our 5 year anniversary. It all started at checkin. Before you get your room keys you’re forced to listed to a 30 min timeshare sales pitch. After we get our keys they put us in a room on the second floor. Floor 1 and 3 are being completely renovated and be renovated I mean gutted from top to bottom. 7am the next morning we are woken up to jackhammering and sledgehammers shaking our room! We decide to get up make coffee in the room and go talk to the front desk. We go to pour water in the coffee maker and it’s completely covered I mold! We go to the front desk and tell the man our situation. We are told that they are sold out, but (conveniently) they have a suite available for $140USD extra a night! We pay, cause we are 2000 miles from home and just want to have a decent rest of our vacation. We get to our room and it’s THE EXACT ROOM JUST ON A QUIET FLOOR! Not a suite! Not an upgrade. We go to the pool and invite 2 friends from a neighbor hotel for drinks/food at the pool. We all order drinks/food and 10 min later we are told that our friends have to pay $150USD to be at the pool!!! There’s literally 6 people at the pool besides us! We cancel our order and try to leave. We are told we still have to pay for the food/drinks we never received! Complete scam! They were never sold out by the way. The 7 nights we were there were saw maybe 20 people. Do not stay here!!! Worst vacation of my life!

Hotel is at a great location. In the city but at the same time apart from it.

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

If you are looking for a clean and comfortable room at a good rate, this might be the place for someone. A shopping mall is located not far from the hotel which was very convenient. It is true what other people had posted on their reviews in regards of staff efficiency, they are slow on servicing the guests in the hotel. We asked for room slippers and front desk said they where $ 250 Pesos we checked for room amenities on the hotel site and it claimed that slippers where included, we explained this to front desk and never got slippers for our 4 day stay. Perhaps the hotel should change the General Manager.

The service was very good. The waiters at breakfast were attentive and attentive. The room was a bit old.

I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

We stayed for a week at this hotel. The location is centralized and right next to the Plaza del Sol, a large open air shopping center. First and foremost, the service was outstanding. At all times we felt the staff cared and did what they could to help us enjoy our stay. The breakfast at the Cafe Urbano was outstanding with a wide array of freshly prepared and delicious food. The service at the Cafe Urbano deserves special mention. We tried the French restaurant and enjoyed it; tasty French bistro style food and good wine. The club level service was very good, with two hours of a very fine wine. We were pleased with the upgrade that we received due to IHG diamond status; the room had a living room and a ridiculous bathroom. Not many cons; the pool is underwhelming and there did not seem to be many guests. All and all, we felt the famous IHG hospitality and recommend.

If you are looking for a clean and comfortable room at a good rate, this might be the place for someone. A shopping mall is located not far from the hotel which was very convenient. It is true what other people had posted on their reviews in regards of staff efficiency, they are slow on servicing the guests in the hotel. We asked for room slippers and front desk said they where $ 250 Pesos we checked for room amenities on the hotel site and it claimed that slippers where included, we explained this to front desk and never got slippers for our 4 day stay. Perhaps the hotel should change the General Manager.

The service was very good. The waiters at breakfast were attentive and attentive. The room was a bit old.

The hotel is in a good section of Guadalajara across from Expo, near Plaza Del Sol, and central to most parts of the city. My room was large, modern, and very comfortable with a large bathroom as well. The only complaint I have is that the rooms are handicapped designed but the toilet is real low with no grab bars. It would be real difficult, if not nearly impossible, for a person in a wheelchair to use it. And, the toilet is so low that parts of the male anatomy actually touch the water. As for breakfast, there is a really nice buffet. There was the usual American fare with scrambled eggs, bacon, sausage, potatoes, bread for toast, muffins, and more. Mexican food was abundant with chicken in mole sauce, Milanese res, a pork dish, and several more. Add in cereals, fruit, yogurts, salads, and fresh squeezed juices. And, it was all very good. I would stay here again the next time I return to Guadalajara.

From the moment of booking the attention of Ms. VIOLETA MOTA to the end of our stay has been wonderful.the very clean and comfortable room the buffet of the very tasty breakfast and the attention of the young lamps who make eggs is The hotel is very clean and staff very careful, and the advantage you walking is a shopping centre. The hotel is very comfortable and very comfortable and very comfortable.

This is a five-star resort hotel, living in the downtown area, but it is very leisurely inside, basically the hotel situation in the resort area, the hotel service is very good, the center is the same as a park, the traffic around the birds and flowers is also very convenient, next to a big shopping plaza, It feels like a hotel with a high cost performance, praise!

The hotel was top of the line, the guess staff eas awesome. They were very friendly and dedicated . The staff make you feel very appreciated. I will stay in this hotel the next time i travel to guadalajara.

Wish we could've given this place 5 stars, especially considering the price and affordability; but we had one major bad experience/issue. My wife and I stayed at Square Small Hotel on the last weekend in August, everything was great: the room, the staff ( with a major exception) and the free breakfast. The safe in the room/closet was not working and since the hotel seemed so on-point, we decided to just keep our valuable and extra cash in our bags. The night before our checkout, we noticed that a hundred dollar bill was missing, not all the money just one bill/note. My wife noticed that the rest of the cash in her bag, was not in the arrangement as she kept. As we were not 100 percent (but was 98 percent) sure, we notified the front desk. They assured that they would look into it, check the cameras in hallways, and key cards used; they promised to give us an update in the morning. In the morning, no update and they asked that I check back with the same staff who would be back later; at checkout no update and the staff member said that I had to speak with the manager who would not be back, and funny enough was with whom I spoke to in the morning. Basically I got the run around for 15 minutes. And the net sum, was that they trust their staff and that it could not have been stolen from the room. When I questioned why the safe was conveniently broken in our room, I got a shoulder shrug. Honestly at the end of the day, I didn't expect the hotel to do anything other than to look into it, but their lack of follow-thru was very disappointing. Before I left I asked if they would continue to look into it, they said yes, and I asked how they would follow up with me, and he gave me a bewildered look. I asked him if he made notes as to my account, check-in information so that they can email me, and again I got a shoulder shrug. This was not a language barrier issue, it was, to do the bare minimum and just wait for my to leave. I then spoke with another staff, provided my contact information and requested that they provide me a follow-up email if just to say that there was nothing conclusive. I told the front desk staff that I would give them a month to respond before I left this info on a review. Well here we are 3 months later and no info from the hotel, hence this review. Everything else was great, and the reason for this negative review isn't the issue of the missing cash, but really the lack of response from the hotel.

The hotel is in the historic center. Outside the restaurant on the 7th floor, you can see the church and the square next to the hotel. I did n’t know that the square was a place where many people would check in. The hotel is at Expo Guadalajara: A taxi takes about 13-15 minutes (with smooth traffic) and costs less than 150 pesos. Our flight arrived early in the morning, contacted the hotel in advance, and booked the car in advance by email via the hotel mailbox notified by Ctrip, and informed the flight number, number of people, baggage number, and arrival time The hotel is about 30 minutes from the airport. The 7-seat car we booked costs about 750 pesos. Tip 5 [%]-10 [%] if possible Hotel towels are worn out, it is best to bring your own towels. No toothpaste, toothbrush, or shower gel. Passengers are required to bring their own toiletries. There are small pieces of soap, shampoo ... Meal is on the 7th floor. The buffet breakfast is not suitable for Chinese taste. I eat eggs, fruits and toast for several days. Dinner is not cheap.

Loved this place, Close to everything. Money exchange across the street, OXXO right at the end of the block (left) out of entrance. This hotel is in a loud old town area but if that is what you are looking for this is the place for you! Alot of locals with families frequent this hotel, it is a bit outdated and the pool is rather small, but it is a great place with convenience to everything. The wharf to Yalapa etc... it right outside to the left on the beach. Flea market close by, everything close by. Rooms- Very outdated and i noticed some mold, but you dont spend 24/7 in your room. Staff- INCREDIBLE!!!!!!! - HUGE SHOUT OUT TO VICTOR THE BARTENDER WHO SERVED ME EVERYTHING EVEN WHEN THERE WAS A LINE UP QUICKLY AND EFFICIENTLY ! ( THERE WAS NOT A LOT OF TOURISTS WHEN I WAS THERE) --HUGE LOVE SENDING TO ZUMBA MY MAID, WHO WAS SO PATIENT AND HELPED ME ANYTIME I NEEDED ANYTHING. FOOD- Mostly pretty good, soups were really good, snack bar by the beach entrance served the usual fatty foods but filled the gap until dinner. I stayed in a super saver room which is VERY small, so if you can stay in a room facing the pool. This room was alright for what I used it for, to sleep mostly, but it is very loud until about 2 am. All the staff are very accommodating and kind. I had Zero problems here and would highly recommend this little gem. I will stay there again, just in a different room. Cheers!!!!!

The view from our room was fantastic, the pool itself is very beautifully designed with lots of trees for shade and privacy. However, I contracted Pseudomonas aeruginosa from the pool the very first night of the trip which ruined the rest of our stay as I couldn’t walk and was in severe pain. I knew immediately what was causing the swelling and blisters, so we went to the on-site medical staff to receive a prescription for antibiotics. Paid $155 for the doctor to tell me it was not an infection and to take ibuprofen. Gave it a few days treating with Ibuprofen and it was only getting worse. Ended up moving to another hotel, seeing another doctor to get the prescription I needed and the infection cleared up very quickly thereafter. If not for this combination, the stay would’ve been pretty good. Though I highly recommend you eat elsewhere, as the food was disappointing compared to what you can get at any other restaurant in the area. For the price we paid, we will be staying elsewhere next time.

Horrible hotel! Stayed here for 7 nights for our 5 year anniversary. It all started at checkin. Before you get your room keys you’re forced to listed to a 30 min timeshare sales pitch. After we get our keys they put us in a room on the second floor. Floor 1 and 3 are being completely renovated and be renovated I mean gutted from top to bottom. 7am the next morning we are woken up to jackhammering and sledgehammers shaking our room! We decide to get up make coffee in the room and go talk to the front desk. We go to pour water in the coffee maker and it’s completely covered I mold! We go to the front desk and tell the man our situation. We are told that they are sold out, but (conveniently) they have a suite available for $140USD extra a night! We pay, cause we are 2000 miles from home and just want to have a decent rest of our vacation. We get to our room and it’s THE EXACT ROOM JUST ON A QUIET FLOOR! Not a suite! Not an upgrade. We go to the pool and invite 2 friends from a neighbor hotel for drinks/food at the pool. We all order drinks/food and 10 min later we are told that our friends have to pay $150USD to be at the pool!!! There’s literally 6 people at the pool besides us! We cancel our order and try to leave. We are told we still have to pay for the food/drinks we never received! Complete scam! They were never sold out by the way. The 7 nights we were there were saw maybe 20 people. Do not stay here!!! Worst vacation of my life!

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

I have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.

Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea

Loved this place, Close to everything. Money exchange across the street, OXXO right at the end of the block (left) out of entrance. This hotel is in a loud old town area but if that is what you are looking for this is the place for you! Alot of locals with families frequent this hotel, it is a bit outdated and the pool is rather small, but it is a great place with convenience to everything. The wharf to Yalapa etc... it right outside to the left on the beach. Flea market close by, everything close by. Rooms- Very outdated and i noticed some mold, but you dont spend 24/7 in your room. Staff- INCREDIBLE!!!!!!! - HUGE SHOUT OUT TO VICTOR THE BARTENDER WHO SERVED ME EVERYTHING EVEN WHEN THERE WAS A LINE UP QUICKLY AND EFFICIENTLY ! ( THERE WAS NOT A LOT OF TOURISTS WHEN I WAS THERE) --HUGE LOVE SENDING TO ZUMBA MY MAID, WHO WAS SO PATIENT AND HELPED ME ANYTIME I NEEDED ANYTHING. FOOD- Mostly pretty good, soups were really good, snack bar by the beach entrance served the usual fatty foods but filled the gap until dinner. I stayed in a super saver room which is VERY small, so if you can stay in a room facing the pool. This room was alright for what I used it for, to sleep mostly, but it is very loud until about 2 am. All the staff are very accommodating and kind. I had Zero problems here and would highly recommend this little gem. I will stay there again, just in a different room. Cheers!!!!!

The view from our room was fantastic, the pool itself is very beautifully designed with lots of trees for shade and privacy. However, I contracted Pseudomonas aeruginosa from the pool the very first night of the trip which ruined the rest of our stay as I couldn’t walk and was in severe pain. I knew immediately what was causing the swelling and blisters, so we went to the on-site medical staff to receive a prescription for antibiotics. Paid $155 for the doctor to tell me it was not an infection and to take ibuprofen. Gave it a few days treating with Ibuprofen and it was only getting worse. Ended up moving to another hotel, seeing another doctor to get the prescription I needed and the infection cleared up very quickly thereafter. If not for this combination, the stay would’ve been pretty good. Though I highly recommend you eat elsewhere, as the food was disappointing compared to what you can get at any other restaurant in the area. For the price we paid, we will be staying elsewhere next time.

Horrible hotel! Stayed here for 7 nights for our 5 year anniversary. It all started at checkin. Before you get your room keys you’re forced to listed to a 30 min timeshare sales pitch. After we get our keys they put us in a room on the second floor. Floor 1 and 3 are being completely renovated and be renovated I mean gutted from top to bottom. 7am the next morning we are woken up to jackhammering and sledgehammers shaking our room! We decide to get up make coffee in the room and go talk to the front desk. We go to pour water in the coffee maker and it’s completely covered I mold! We go to the front desk and tell the man our situation. We are told that they are sold out, but (conveniently) they have a suite available for $140USD extra a night! We pay, cause we are 2000 miles from home and just want to have a decent rest of our vacation. We get to our room and it’s THE EXACT ROOM JUST ON A QUIET FLOOR! Not a suite! Not an upgrade. We go to the pool and invite 2 friends from a neighbor hotel for drinks/food at the pool. We all order drinks/food and 10 min later we are told that our friends have to pay $150USD to be at the pool!!! There’s literally 6 people at the pool besides us! We cancel our order and try to leave. We are told we still have to pay for the food/drinks we never received! Complete scam! They were never sold out by the way. The 7 nights we were there were saw maybe 20 people. Do not stay here!!! Worst vacation of my life!

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

I have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.

Don’t believe any terrible reviews. We adore this resort. Visited mid January for the 2nd time. It was just as enjoyable as it had been in 2018 and we will definitely return next year! It’s nicely contained but not at all cramped. Very friendly and hardworking staff. Bartenders were always generous. Beach very swimmable. It’s actually much preferable to be at a more midsize resort with children and elderly. Also the 10 min trip from the airport is really convenient as opposed to the hour long journey with other places. Being situated right in town is convenient as one can cheaply cab around if desired. On the beach we purchased a boatride, hair braids, as well as horsebackriding from folks passing by and had a great time. There is also a huge supermarket a 5 min walk away with all kids of high quality clothes/sandals, souvenirs, and other household things if something comes up. One of the main pools is actually slightly heated (which we have not seen anywhere else, and we have been to many Mexican all-inclusives on both the east and west coasts) which makes a huge difference. Obtaining pool loungers was never an issue even midway through the afternoon. Sure the rooms need updating but we don’t spend much time in there anyway. Some people have mentioned issues with the kids pool (?broken tiles); my kids, as young as 2, had 0 issues. Bring a lifejacket/swimvest if the kid is under 4 or 5 as part of the kids pool is moderately deep. The a la carte restaurants probably leave something to be desired but we only went once with the 4 kids along. Buffet certainly had everything we wanted and the waitstaff were very enthusiastic and attentive. It’s very reasonably priced, but don’t discount this place. Highly anticipating returning in 2025!