4-Star Hotels in Kanagawa Prefecture, Japan

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Great, but the hotel is old. If the TV connect VOD theater would be better. Also needs vending machines each floor? Anyway, it was good stay!!

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Nice hotel with beautiful view, staffs with good manner, hotel room was tidy and clean. Be reminded car parking requires 1600yen per night.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Only 1400 yen for taxi from airport to hotel They have shuttle bus between airport and hotel Pretty good free hot bath on 2 nd floor Here is the time table They also have free shuttle to Kawasaki station for JR lines Will stay again

This is my first choice hotel when staying around the Shin Yokohama station. Hotel room is clean, the staff are very friendly. There is also a small lounge for drinking coffee and tea. Location is good, it is on top of the station and there are many stores in the building.

Check in process simple and fast Staff were very nice. Since we rent a car during our visit. There is outdoor hourly rental carpark nearby. The room is large, clean, and comfortable to stay. We only stayed for one night. Next time, we hope to spend more time in Yokohama and revisit here again.

Really love the convenience of the hotel allocation, allowing us to travel to different places with the nearest train station (Kawasaki station) just a few mins walk from our hotel. Not to even say it has multiple convenience stores and malls around the hotel, including different kinds of restaurants around us!! Definitely gonna come back to this hotel again!!! Plus point is that it is only 30mins away from Haneda Airport T3~~~

Overall good location with good amenities and comfortable bed but slightly pricey price for 1 night Although the check in is self service but the staff still willing to help to expedite the process. Did not include the breakfast option instead dine in the cafe in the lobby which serve great option for a quick bite, nice coffee and reasonable price.

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Great, but the hotel is old. If the TV connect VOD theater would be better. Also needs vending machines each floor? Anyway, it was good stay!!

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Nice hotel with beautiful view, staffs with good manner, hotel room was tidy and clean. Be reminded car parking requires 1600yen per night.

This is my first choice hotel when staying around the Shin Yokohama station. Hotel room is clean, the staff are very friendly. There is also a small lounge for drinking coffee and tea. Location is good, it is on top of the station and there are many stores in the building.

Check in process simple and fast Staff were very nice. Since we rent a car during our visit. There is outdoor hourly rental carpark nearby. The room is large, clean, and comfortable to stay. We only stayed for one night. Next time, we hope to spend more time in Yokohama and revisit here again.

Overall good location with good amenities and comfortable bed but slightly pricey price for 1 night Although the check in is self service but the staff still willing to help to expedite the process. Did not include the breakfast option instead dine in the cafe in the lobby which serve great option for a quick bite, nice coffee and reasonable price.

It's located right next to the Shinkansen exit of Shin-Yokohama Station, so it's easily accessible! It was also very clean after it was renovated. Also, many people use it as a base for lodging when they're going to a concert.

The hotel provides good service and close proximity to attractions. I like that the hotel provides customers to take the necessary packets of lotion, facial wash etc accordingly to one’s needs from the lobby.

I stay here almost every time I head to Sea Paradise. Sometimes the room is out of order, and when it is out of order the facilities are obviously old and the outlets don't work unless you plug them in at a weird angle. Also, the selection at the convenience store in the hotel is limited, and it's a bit inconvenient that there isn't a microwave in the room. However, that's about the only thing I'm dissatisfied with. The view is beautiful and the room is clean and comfortable. Thank you as always.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Very thoughtful hotel. Enjoyed the breakfast and dinner buffets that came with half board. However they serve the same thing everyday but it was ok for me. Will stay again if going to Hakone.

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

If you drive, this is the place to stay. Open air sauna for guests, amazing breakfast and dinner. In spring, the garden is in bloom, while in autumn, you can catch the autumn colours all around the area.

The price/performance ratio is very high, and the location is not bad. It is a five-minute walk from Kowakidani Station on the Hakone Mountain Tozan Line. The facilities in the room are so complete, including a bath, sauna, washing machine, balcony barbecue equipment, oven, coffee machine, etc., basically everything you can think of, and there is also a special hot spring foot bath on the balcony😍. The room is very large, and the smaller one I booked is 50㎡+, which is very suitable for family travel.

Before I thought the hotel has been operated for so many years and the facilities may be old, I was totally wrong, the hotel room was newly refurbished and the room is clean. My family loved to stay there as the location is good and the staff are friendly and helpful. The services are good.

There is a 7-Eleven across from the hotel, which is convenient. Driving tour, free parking downstairs, convenient. The view is sunny and very comfortable.  The space is much larger than I imagined,  very convenient for travelers at the end of the trip, because you can spread out a large baggage 🤭 The public hot springs are very comfortable. It would be better if the morning round could be opened a little later🙈 There is also a small kitchen to cook simple food, and a washing machine to wash clothes, which is very convenient. I recommend this place ~

It took us an hour and a half to drive from Enoshima to this hot spring hotel. We parked our car right at the door, which was very convenient. We booked a room with a semi-open-air bath, which was very comfortable. The room was clean and tidy, the sukiyaki hot pot dinner was very good, and the breakfast was also delicious.

I was very satisfied with the hotel I stayed in during my visit to Hakone. It also included our breakfast and dinner, which were very exquisite. The hotel is also very convenient for transportation. 100 meters away is the mountain tram-Naka Gora Station. The last mountain tram is at 6 pm. If you miss it, it is best to take a taxi. Otherwise, if you walk from Gora Station, it is a mountain road, which is very tiring.

Located near two bus stops, easy access to public transportation makes Hotel Kagetsuen a convenient place to stay. It seems well-managed, with amenities provided as promised, and facilities that are clean and working. The room we got was comfortable and relatively spacious. Their buffet breakfast was good, and the view during autumn (see photo) was quite stunning and formed part of the memories that made our stay at Kagetsuen truly outstanding. We can’t recommend Hotel Kagetsuen enough and would opt to stay there again on our next visit to Hakone.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Very thoughtful hotel. Enjoyed the breakfast and dinner buffets that came with half board. However they serve the same thing everyday but it was ok for me. Will stay again if going to Hakone.

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

If you drive, this is the place to stay. Open air sauna for guests, amazing breakfast and dinner. In spring, the garden is in bloom, while in autumn, you can catch the autumn colours all around the area.

The price/performance ratio is very high, and the location is not bad. It is a five-minute walk from Kowakidani Station on the Hakone Mountain Tozan Line. The facilities in the room are so complete, including a bath, sauna, washing machine, balcony barbecue equipment, oven, coffee machine, etc., basically everything you can think of, and there is also a special hot spring foot bath on the balcony😍. The room is very large, and the smaller one I booked is 50㎡+, which is very suitable for family travel.

Before I thought the hotel has been operated for so many years and the facilities may be old, I was totally wrong, the hotel room was newly refurbished and the room is clean. My family loved to stay there as the location is good and the staff are friendly and helpful. The services are good.

There is a 7-Eleven across from the hotel, which is convenient. Driving tour, free parking downstairs, convenient. The view is sunny and very comfortable.  The space is much larger than I imagined,  very convenient for travelers at the end of the trip, because you can spread out a large baggage 🤭 The public hot springs are very comfortable. It would be better if the morning round could be opened a little later🙈 There is also a small kitchen to cook simple food, and a washing machine to wash clothes, which is very convenient. I recommend this place ~

It took us an hour and a half to drive from Enoshima to this hot spring hotel. We parked our car right at the door, which was very convenient. We booked a room with a semi-open-air bath, which was very comfortable. The room was clean and tidy, the sukiyaki hot pot dinner was very good, and the breakfast was also delicious.

I was very satisfied with the hotel I stayed in during my visit to Hakone. It also included our breakfast and dinner, which were very exquisite. The hotel is also very convenient for transportation. 100 meters away is the mountain tram-Naka Gora Station. The last mountain tram is at 6 pm. If you miss it, it is best to take a taxi. Otherwise, if you walk from Gora Station, it is a mountain road, which is very tiring.

Located near two bus stops, easy access to public transportation makes Hotel Kagetsuen a convenient place to stay. It seems well-managed, with amenities provided as promised, and facilities that are clean and working. The room we got was comfortable and relatively spacious. Their buffet breakfast was good, and the view during autumn (see photo) was quite stunning and formed part of the memories that made our stay at Kagetsuen truly outstanding. We can’t recommend Hotel Kagetsuen enough and would opt to stay there again on our next visit to Hakone.