4-Star Hotels in Banten, Indonesia

"Directions to the hotel: From T2, I took the SkyTrain to T3. After getting off the train, I walked towards 'Internal Departures'. Once inside the departure level, I headed towards the A&W restaurant and Starbucks, which is in the direction of Island A. In front of the A&W, there's an escalator going down. After going down one level, I could basically see the hotel signs. It's about an 8-minute walk from the A&W. It's a bit of a shame that the hotel doesn't offer hourly rooms. My previous flight was delayed by three hours, so I only stayed at the hotel for about an hour and a half. I was a bit inexperienced; next time, I might just skip the overnight stay and opt for a two-hour massage or a one-and-a-half-hour spa treatment instead."

"I hate using this to open the door. Is very inconvenient....I have to stand at the door for about 30second to wait the apps to load. No one like to download the apps and register for 1 time us purpose. After I check out I will delete the apps. You don't have a lot of hotel worldwide. The point collected will be gone. What's the point??? Hotel is located at the Mall. But the mall has nothing to shop and just a simple convenient store located at basement but open from 10-10 only..."

"This place is perfect for a healing getaway and staycation; the vibes genuinely feel like Bali. The facilities are excellent, and the swimming pool is absolutely top-notch, connecting directly to a private beach. However, the cleanliness was a letdown. It's a shame there were still used diapers and tissues left by previous guests that hadn't been cleared. For a 5-star hotel, such details really ought to be addressed. Service-wise, it was a bit disappointing. The receptionist and operator were difficult to reach, and the receptionist wasn't very talkative. The food selection was abundant, but the taste was just standard. Overall, I was happy to stay at Movenpick. Hopefully, they can improve on these complaints to provide an even more perfect experience for future customers."

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."

"We had such an amazing stay at Novotel! From the moment we arrived, everything exceeded our expectations. The room was spotless, spacious, and incredibly comfortable, perfect for a family stay. Our kids were so happy and enjoyed every moment, which made our vacation even more memorable. The breakfast was excellent, with a great variety of delicious food to choose from every morning. What truly stood out was the hospitality. Every staff member was warm, friendly, and genuinely helpful, making us feel welcomed throughout our stay. One of our favorite spots was the library, it is an absolute must-visit! The book collection is impressive, with plenty of great titles for both kids and adults. It’s such a unique and relaxing space. The swimming pool and Kids Club were also fantastic! Our children had so much fun that they didn’t want to leave. There were plenty of activities to keep them entertained, giving us parents a chance to relax as well. Thank you, Novotel, for such a wonderful family experience. We can’t wait to come back and will definitely recommend this hotel to our family and friends! We can’t wait to come back!"

"stayed here for one night after arriving in Jakarta from Kuala Lumpur. since our flight landed at night, we chose this hotel because it’s not too far from the airport. we arrived at around 11pm, and all the staff were very helpful and kind, making our late check-in smooth and hassle-free. in terms of cleanliness, i’d rate it 8/10. it wasn’t dirty by any means, but i think there’s still some room for improvement. overall, it was a comfortable stay and a convenient choice if you’re looking for a hotel near the airport."

"I had a wonderful stay at Episode Hotel. The hotel has a modern and stylish design, and everything felt clean and well-maintained. The room was spacious, comfortable, and equipped with everything I needed for a relaxing stay. The staff were friendly, welcoming, and always ready to help. Check-in and check-out were smooth and efficient. I also enjoyed the breakfast, which offered a good variety of delicious food. The location is excellent, with easy access to shopping malls, restaurants, and other attractions nearby. Overall, the hotel offers great value for money, and I would definitely stay here again. Highly recommended!"