4-Star Hotels in Crete, Greece

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

Excellent hotel in a great location with flawless and very polite service from the reception. The room was very clean and well-maintained. The only downsides were that I had a lot of trouble with breakfast room service because they weren't answering the phones, and the smart features on the TV didn't work, only the classic channels. Otherwise, it's an exceptional hotel.

The hotel is pretty clean and modern. We found the beds to be very comfy and the hotel's location was pretty convenient near the old town and port areas. The rooms are well appointed with a couple of chairs, a work area, a coffee/tea station, big TV and a large bathroom. There were enough plugs around the room and many switches with light settings to get it just right. We appreciated the balcony and the view outside but there were some cars that drove by with very loud music each night. The only significant complaint we had was that the bathroom shower leaked very easily in our rooms and got the floor wet near the toilet. The breakfast at the hotel was pretty good with a variety of Crete foods like cheese and pastries. There was fresh scrambled eggs and a very good sausage available as well. The breakfast also had a large variety of preserved fruits that paired well with the Greek yoghurt and included oranges, cherries, grapes and figs. We appreciated that the hotel had inexpensive parking nearby at Central Parking which was 7 Euros per day with unlimited in/out privileges as long as we got a stamp when we got in. The hotel also had a restaurant that offered room service and there was a popular cafe just across the street. This hotel was a good base for exploring Crete with a convenient location near the airport and the price was very fair for us.

Nice location and clean

Our stay at Selected Suite was simply perfect! The location is amazing, and the room itself is unbelievable, everything brand new, with stunning design and incredible comfort. The space is large, with a beautiful terrace, a huge shower, and modern detail, the steam room was a big bonus after a long day.  Honestly, the decoration is so impressive I could happily live here. Everything was spotless every single day, it’s honestly one of the cleanest places I’ve ever stayed. I felt so comfortable that I never wanted to leave. The team even prepared a wonderful birthday surprise for my partner, which made our stay extra special. Parking was very easy, the reception is available at all times and always helpful, and the cleaning ladies are just fantastic, smiling, kind, and doing an excellent job. A very special thank you to Ayu, who was absolutely adorable and made our stay unforgettable with her kindness and warmth. I recommend this place 100%! I cannot wait to come back. Honestly, I couldn’t find a single thing to improve everything was truly perfect.

We stayed at May Hotel for two nights before flying back to Germany, and overall we had a pleasant stay. The staff were incredibly friendly and welcoming, and we really appreciated being allowed to check in early. We booked the half-board option, and both the breakfast and dinner were good. Breakfast offered a nice variety of choices, and dinner was tasty with enough selection. The room was clean, and the beds were very comfortable, which made for a good night’s sleep. The hotel also has a gym with enough equipment for a basic workout, which was a nice bonus during our stay. The hotel itself is comfortable, although the rooms and facilities feel a bit outdated and could benefit from some renovation. The location is also not the most convenient, as there is no direct beach access—you’ll need to walk a few minutes to reach the beach. Overall, it’s a good value for money with excellent service, comfortable rooms, decent food, and useful amenities. With some modernization and a more convenient beach location, it would easily be an even better stay.

Absolutely stunning place in a perfect location just a short stroll along the sea front to the historic old town of Chania and the Venetian Harbour. In the other direction an even shorter stroll to the harbour and Nea Chora beach - which has a ton of bars shops and restaurants. Property is directly on the seafront in a real tranquil location - with a beautiful pool and incredible sea views everywhere you stood. The staff were fantastic and even contacted me on WhatsApp prior to my stay to arrange my check in. Had my room ready early - which was fabulous. I was incredibly lucky to have a suite with a hot tub right on the sea front - beautifully decorated, fresh, clean and the views from the balcony were incredible. I believe breakfast is included for all guests, which was lovely with a wide variety of hot and cold food drinks and pastries. The only criticism is of myself that I didn’t stay longer. I would come back in a heartbeat!

This is actually a very nicely located hotel in the city center. Bus stop, kiosks, bars, and restaurants are right outside the door. The pedestrian zone also starts here. The harbor is also within walking distance. The lobby is very appealing, and while the rooms are small, they have everything you need for a short trip. The pool and its bar on the hotel rooftop are absolutely fantastic. We arrived at the hotel at 10:30 AM, even though check-in was advertised for 3 PM. Of course, we would have liked to check into our room by 1 PM or 2 PM. Despite asking multiple times, we were continuously put off, and it really did end up being 3 PM... This is a high-level complaint, but it's also the only drawback. We would definitely book again on our next trip to Heraklion.

Really enjoyed my stay at Porta suits. I have Booked it last minute in front of the airport at my arrival haha! Special thanks to the receptionist, what a friendly woman! Had lots of conversations and she was the best. The room was superb!! Really stylish, modern and warm. The jacuzzi top notch👌🏻. The bed is super comfortable and wow what a big kitchen with washingmachine, dishwasher and oven. Everything you need is here. The city center Minas cathedral spot is very near, less than 10 minute walk.if you don’t like walking, you can also take a bus. The bus stop is nearby and only costs 1,20 euros. It takes you to the big busstation at the port or you go out earlier.  Again, perfect stay! Will definitely come back with my family! Thank you again for the great service!