4-Star Hotels in Merseyside, United Kingdom

"Superbly situated Hotel with friendly staff who are so helpful. Lovely welcome card on arrival and the room was like a mini apartment. Particularly liked the kitchenette and the fact that you could cast to the TV. There isn't a restaurant but plenty of eateries in the local area who offer a discount if you are staying at the hotel. My sister and I will definitely stay again!"

"An absolutely amazing hotel, beautifully decorated. Bed was big and very comfortable. You can definitely see where the £30M renovation 4 years ago was spent. Staff where super friendly and helpful. Breakfast was great, I didn't rate my evening meal but that's just down to personal taste. Would definitely go again. Loved it/"

"Have been going to this hotel for over 25 years as have family in Liverpool. Hotel staff are as always, lovely and helpful. Great location for middle of Liverpool. Food resonable price and good quality. Drinks quite expensive. Where this hotel falls down is its getting a bit battle weary. Heating poor, had to get an extra heater brought in and cold spoilt the night. Lighting poor and bedside light broken...and has been for a while. Broken tile in bathroom a trip and cutting hazard. Lack of bedside electrical plugs not really acceptable in a Hilton hotel in this day and age. Needs upgraded to maintain Hilton standards, and for the price is easily beaten by local competition"

"The hotel is right by the sea, a 5-10 minute taxi ride from the train station. They have sea-view rooms with nice scenery. There were also a few complimentary drinks in the fridge. The room was clean and tidy, so overall, it's pretty good."

"Stayed one night with my daughter for my birthday. The hotel is very central and the reception staff were welcoming. Our room was large and modern, but extremely dark, if you plan on doing makeup, it might be worth bringing a lighted mirror. I had requested a quiet room and was placed at the back, but unfortunately there was a constant noise that sounded like a generator, as well as the sound of glass bottles being emptied somewhere. Some guests also returned around 4 a.m., so I was lucky if I got an hour of sleep. That said, I would still stay again."

"When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC. I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did. Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there. I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this"

"The service was extremely poor as we had no house cleaning done in our room in the 2 nights spent there. I called the customer service and was told cleaners were going to come and change the bed linen, towels and clean the room but that was false. I called a few times to chase this and nothing was done so I slept on the same old bed linen and I had to later chase up to get some clean towels. The service was really poor and there weren't many breakfast options to choose from as there wasn't much variety."

"Hard Days Night Hotel is in the heart of The Beatles area, next to Mathew Street where The Cavern Club is located. Despite its being weekend, we didn't hear any noise at night from our room on the fifth floor. The bedroom was large and pleasant. (Our room had a picture of George - my favourite Beatle - on the wall, which made me very happy!) Things some people find remiss are (1) no fridge in the room (at least not in the Classic Double), (2) TV had a very basic remote and fuction, and while it claimed to allow internet access, we couldn't use any app /mirroring from our iPhones; (3) toiletaries were very basic (just liquid soap, shampoo, conditioner refilled); (4) no movable shower with a hose. Breakfast was truly excellent! It's self-service buffet-type, but all the full-English parts were there and they were all very, very good. We also went to a bar in the evening and it was also very nice with Beatle-themed cocktails, in addition to usual drinks. Overall, we would definitely love to come back to this hotel!"

"I stayed at the Pullman Liverpool Hotel for one night as a last-minute booking after reading several reviews and watching a few TikTok videos—and I’m glad I did. On arrival, I was greeted warmly, checked in quickly, and made my way up to my room without any hassle. I had emailed ahead requesting a nice view as it was my first time in Liverpool. I was placed on the 8th floor, which was great, but unfortunately my view overlooked the roof of another building. I did ask if this could be changed, but the hotel was fully booked due to the Easter break, which I completely understood. The room itself was comfortable and overall made for a pleasant stay. The location is a big plus—just a short walk to the Liverpool Museum, bars, restaurants, the wheel, and plenty of shops for a bit of retail therapy. Parking is quite expensive, but the hotel does stamp your ticket which gives you a discount. I checked in at 3:30pm, checked out at 12, and paid £18 for parking—without the discount, it could easily cost 5–8 times more. Now for the negatives: cleanliness could definitely be improved. I met some of the cleaners when checking out—lovely, friendly staff—but the room needed more attention. There was dust on surfaces, hair on the tissue container, only two tissues left, the bathroom and mirrors weren’t cleaned thoroughly, and the shower gel hadn’t been refilled, so after a few pumps there was none left. Overall, despite the cleaning issues, I had a pleasant stay and would definitely consider staying here again."

"It's in a great location and the hotel was perfectly clean and the communal areas were grand and breakfast was great. However, we paid a bit more for a room with a good view but there was no mini fridge in the room, nowhere to hang towels, the room itself was incredibly basic for the price. The spa was not kept particularly clean, I didn't see anybody around doing anything in the spa itself and it was very busy due to half-term. It ticks all the boxes just fine, but for the money we did expect more."